I bought a 2011 Audi q7 from kal's I love it Christina and…read moreKal are great the entire staff are wonderfully helpful.. I got the car in October I've already sent 3 people over there to get a car and they love the service as well. O should have written this sooner but I have been enjoying my new ride Thank you to everyone at Kal's Happy new year!!!

Hindsight is always 20-20 and what I would say to myself in the past is that I could've looked into…read moreit and not have to commit to the car I had purchased. I have and still and having car issues parts just flew off after a few months and my rear camera died also. I wish that I had backed out of everything and just went to a regular car dealership and got a certified car because with my credit score I would've gotten a decent car payment through my own insurance like I have now. I will just say beware with any car sales shop And educate yourself on what you canning cannot do.

Worse experience ever by a used car dealer. Purchased a 2010…read moreChevy Traverse and the engine blew within 20 days. What was to be a gift for my daughter turned into a disaster. Owner refused to take the car back, wouldn't make an exchange on the car. Left me high and dry. Richard only cares about himself and profits for his C grade D dealership. Would not recommend buying any cars from this LOT. This business is not built upon honesty and integrity. Reporting them to the better business bureau.

Richard and his sister was an absolute joy to meet. Beautiful down to earth people, who gave me and…read moremy wife a great deal on a van and took care of us like we were part of their family. I am definately going back for another purchase . Keep up the good work Maria!!!!!

I drove in the automatic wash and it malfunctioned because of the way I drove in so when I reversed…read morethe wash wasn't responding. I called the number posted and it was actually a person who answered and he was super helpful and friendly. He stayed on the phone with me until we knew it was working and even upgraded my wash to a better one than I had purchased. It was very quick & hassle free!!

Used the manual bay twice. Was tricked into spending more than I wanted. Instructions aren't very…read moreclear. Then the automatic wouldn't start after I put credit card in and and pulled in.

I brought two vehicles here for repairs at the same time. It was my first time going here, and I…read morechose this place based on proximity to my home and online reviews. Being a car guy myself, it was important to understand the work being done. Rod at Universal did a fantastic job in all aspects of the repairs. I was given fair and accurate estimates, realistic timelines of when the work might be completed, and the communication was excellent. Out of curiosity, I called a couple other local repair shops after my work was completed to compare pricing, and they were all in the same ballpark. Worth noting is that Universal did not replace parts on my vehicle that did not need replacing, resulting in a final bill that was a little less than the original estimate. To me, that is definitely fair and honest. This repair shop is honest and reliable, with comparable prices. I will not hesitate to bring my vehicles back for future service and also refer friends and family to this business.

My 2007 Toyota RAV 4 had begun showing its age. I took it to Mo, Rod, and Dave for analysis and…read morerepair. I was so pleased with their first job that I took it back for a second repair. I'm so glad I did. My RAV4 drives like a new car! Thanks, guys.

Worked with Teresa on buying a used truck. She's has been an amazing help even after getting the…read moretruck. Had an issue with the truck and the loan which was solved very quickly and effectively! If you're going to buy used talk to Teresa!

My review of Crest Ford and my buying experience one month into ownership…read more On November 14th, I purchased a certified pre-owned 2019 Ram 1500 with 55,168 miles, which was advertised as being covered by their Ford Blue Advantage 3 month/4,000 mile warranty. The truck was priced reasonably, and at first the buying process seemed straightforward. I genuinely felt like I was in good hands- unfortunately, that turned out not to be the case. Here's why: 1) They refused to negotiate on price at all, not even slightly, but I still decided to move forward. When submitting my credit application, I clearly told Lee Samaha over the phone not to run my credit more than once and only with a bank they were confident would give me a solid rate. Despite this, they ran my credit three separate times, resulting in three hard inquiries on my credit report. My request was COMPLETELY ignored. Had I known this would happen, I would've gone straight to my credit union and handled financing myself. 2) The finance manager, Tim Rotarius, initially told me the interest rate the bank approved me for, and I agreed to it. However, when we were signing paperwork, he sneakingly increased the rate by 0.25%. At first I thought it was a mistake- until I saw the final documents reflected the higher rate. I immediately called him out and made him change it back. He tried to brush it off as an "accident," but I wasn't buying it. We ALLLL know dealerships receive kickbacks for marking up interest rates, so it was obvious what was happening. 3) 19!!!!!!! days after purchase, on December 2nd, the truck left me stranded and had to be towed to a Ram dealership. I was without a vehicle for an entire week while they diagnosed the issue. The problem ended up being a bad starter. Despite the starter being a covered component under the CPO warranty, the warranty company has given me the runaround. I had to pay $770 out of pocket, and now I'm being told reimbursement could take up to eight weeks. I hadn't even made my first car payment yet and was already forced to shell out $700 for repairs. Meanwhile, Crest wouldn't negotiate even a dollar off the purchase price- Petty, to say the least. I purchase a newer pre-owned vehicle roughly every two years. Needless to say, I will never return to Crest Ford or any Crest Automotive Group dealership again.

If you live in MICHIGAN and you have car problems call MO 586- 619- 5669…read more he is a Master Mechanic! Him and his mechanics are The BEST

Moe is knowledgeable, fair and straightforward. He runs a tight ship and provides honest prices. I…read morehave been going to him for over 6+ years

I used to go to Classic Carriage (now Jax) on 15 Mile and Mound for like 10 years and they'd do an…read moreOK job on my rear bumper and the tire shine was hit or miss. El Car Wash by Meijer is always able to clean the rear bumper on my cars without any problems, and the tire shine is always applied properly on both sides (it's the two spinny brushes on either side of the vehicle right at the end of the tunnel). I use the Graphene wash and it hasn't disappointed me yet. Bugs and bird droppings literally glide off the treated surfaces. The only con is that it is expensive, and with the $36/monthly membership, you at least get some value if you're able to wash the car 2-3 times a month. On my 2017 Fusion Sport, the high pressure water spray can cause some water to drip through my factory sunroof but its not a cause for concern (just a few drops). On the Tesla Model 3, I have to make sure to enter car wash mode either right before the tunnel or at the gate/plate reader. Then when I get onto the track, I have to enable Free Roll Mode (neutral). Once I'm at the end of the tunnel, I have to shift back into drive and above 9mph it will automatically exit car wash mode. I recommend folding the mirrors up until the high pressure spray area - where the brushes no longer roll up on the vehicle and you can let the mirrors extend and get a rinse. In terms of price, it isn't cheap but every car wash in the area is comparable in cost. In terms of quality of wash, I'd say it is exceptional. The Graphene and Ceramic coatings feel almost the same as manually applying Griot's Garage 3in1 except in under 5 minutes versus an hour of hand polishing. The clear coat on my Fusion is now covered in micro swirls but to see them you have to either shine a strong light, look closely, or see it at an angle. Under the sun and outdoors it looks fine. It's just the nature of automatic car washes.

I bought the introductory special $10 a month for three months. It was supposed to be the higher…read morelevel package today. I went through the car wash two times and the wheel wells of my car are still filthy. I do like the vacuums and the towel but after my introductory special, I'm not gonna pay 38 a month For this..