I received excellent service without an appointment on a Saturday afternoon. SO grateful for the…read morechance discovery of this business.. and the manager, Zach, was knowledgeable and helpful.

I have been going to Precision since 2023 and usually had no problems when Warren was there. Last…read moreweek I took my vehicle for P1701 code which my car would stop while idle. Zach gave me an estimate and said he'd have my car fixed. 1356.00 dollars later car still doing same thing! I take the car back and now Zach wants me to pay ANOTHER $233 to fix what I originally brought the car in there for! Check engine light came BACK ON THE VERY NEXT DAY! I'm tired of being taken advantage of because I'm a female and a senior. Where do he think I have money like that then to top it off my car stayed there overnight and got infested with these bugs somehow costing me more money. I hate the day that I stepped foot in that place. But will never patronize that place again.

Timely and affordable service. He was able to address my car issues and I'm happy customer. He also…read morepointed out an issue that the dealership overlooked. I also enjoyed the receptionist who kept me entertained while waiting.

Great service and team! Got an initial quote for work from the dealership and there was just no…read moreway. Brought to TJ's for a second opinion and the scope of the problem was much smaller than what the dealership said and the price was WAY more reasonable, AND they got me in and out in ~2 hours. Being without transportation is no joke and can impact your livelihood, so to say I appreciate their quick and reasonable service is an understatement. Highly recommend.

Awful. Employees late. One employee opened at 7:06. just need a tire repair over an hour wait…read moreand I was first in line. Sad sad business operation and rude front desk Caucasian man. I took a video of the mechanics walking around and maybe one working on one vehicle in the bay. Will send it to Firestone office. Any place would be better than this one.

Vietnamese associate communication skills and customer service was subpar at best. after work was…read moredone I watched my car sitting in the parking lot for at least 20 minutes.. when they decided it was time to check out, the only thing I heard from the Gentlman was, you can go now. this gentleman treated me like a pest instead of a Customer.. the black young lady that came on on dury while I was in the waiting room didn't seem like she had a sense of urgency. The Gentlman asked me to go out and get my license plate number and miles off the car while he's sat in a chair, totally oblivious to good customer service or not willing to give it.. I was under the impression that since their ratings were so low,why even put effort into good customer service with the customers that were present. I'm trying to figure out how this guy could even be an employee with the service that he exhibited unless he's part owner.. I was there for a wheel alignment and a tire rotation, and he didn't give me any paperwork for either upon departure, I felt his actions was telling me to get the hell out of there.

Rep . David: Honestly , they don't make people that actually do their job and take it serious ! I…read morewas in and out no issues . I came for a wheel alignment and it was faster and better than Peo Boys (no shade) ! David has a superior customer service and deserves a raise !!!!! made me laugh and I felt like a guest instead of a dollar ! Enjoyed the experience and the quality of work done to my vehicle 5 stars !!

Wrose shop to ever let do anything that has to do with electrical work in the process of trying to…read moresee why a part they installed stop working they took my fuse boxes off the car and did not put fuses in the right places a/c stop working car began to drive funny forgot to put the bolts that lock the fuse box down at both locations under the hood and rear passenger seat

I really wanted to give a positive review because the brake pad replacement itself went smoothly,…read morebut unfortunately the experience took a turn afterward. When I went outside after the service, I immediately noticed a lug nut was missing. After looking closer, I saw that the wheel stud itself was broken - which I know for a fact was not damaged prior to the repair. When I contacted the mechanic about it, he did not deny breaking it and asked me to go purchase a new stud and lug nut, which I did right away. He said he would return to install it, but after that point communication became very unreliable. I texted several times with no response. When he finally replied "yes" to confirm he would complete the repair, he still never followed through. Since then, my messages have gone unanswered. On top of that, he told me the broken stud was "no big deal" and that he knows someone who drives around with multiple broken studs - which was extremely concerning to hear from someone responsible for vehicle safety. I don't feel comfortable driving with a broken wheel stud, and the situation has been left unresolved. I wish this could have been a positive review, but based on the lack of accountability, poor communication, and safety concerns, it cannot be.

Kevion arrived a few minutes ahead of time, was friendly and professional. He got my drained…read morebattery charged up and offered follow up at no extra charge.

Thank you once again for being a reliable and honest mechanic!! You are timely, professional, easy…read moreto talk with and just a honest good person!! I look forward to continue giving you business in the future!!

Mans got my whip running while in the driveway. He knows what he is doing. HIGHLY RECOMMEND ‼‼read more