Awful. Employees late. One employee opened at 7:06. just need a tire repair over an hour wait…read moreand I was first in line. Sad sad business operation and rude front desk Caucasian man. I took a video of the mechanics walking around and maybe one working on one vehicle in the bay. Will send it to Firestone office. Any place would be better than this one.

Vietnamese associate communication skills and customer service was subpar at best. after work was…read moredone I watched my car sitting in the parking lot for at least 20 minutes.. when they decided it was time to check out, the only thing I heard from the Gentlman was, you can go now. this gentleman treated me like a pest instead of a Customer.. the black young lady that came on on dury while I was in the waiting room didn't seem like she had a sense of urgency. The Gentlman asked me to go out and get my license plate number and miles off the car while he's sat in a chair, totally oblivious to good customer service or not willing to give it.. I was under the impression that since their ratings were so low,why even put effort into good customer service with the customers that were present. I'm trying to figure out how this guy could even be an employee with the service that he exhibited unless he's part owner.. I was there for a wheel alignment and a tire rotation, and he didn't give me any paperwork for either upon departure, I felt his actions was telling me to get the hell out of there.

I am using this location for 6 years it was good before lovers take over, but now corruption is…read morehigher the employee asked you for money if you don't give them they can do anything to the truck.when you go to cashier they will asked you, if you can pay cash will be cheaper, they will surprise you with small money ,love gets nothing. Also if you come for annual insurance it is must to give them money to pass.

If I could leave 0 stars I would. My husband and I brought our truck here at 12:00 pm. We waited…read moreOVER FOUR HOURS for an oil change. To make the matter worse, there were so many employees just standing around doing absolutely nothing. This will be our first and last time ever coming here.

Rep . David: Honestly , they don't make people that actually do their job and take it serious ! I…read morewas in and out no issues . I came for a wheel alignment and it was faster and better than Peo Boys (no shade) ! David has a superior customer service and deserves a raise !!!!! made me laugh and I felt like a guest instead of a dollar ! Enjoyed the experience and the quality of work done to my vehicle 5 stars !!

I am glad I chose this Meineke Car Care Center to inspect and service my brakes in spite of the…read morevery negative reviews. I had gotten an earlier estimate from another auto service center with whom I had a bad experience for tires. I didn't trust the former company's nearly $1000 quote. For front and rear break pads and rotors. Meineke found out that I only needed rotors on the front. They had a special coupon for brake pads and was able to lower the first estimate by choosing another vendor. Got price down to $768 with taxes and fees. The service manager was courteous and explained everything. Plus they supplied a round trip Uber ride within 5 miles. I will use them Again. Also easy appointment system online.

Man when I say there is a god there is these guys checked my car out found the issue and fixed my…read moreproblem in mins I am beyond grateful for them

I really wanted to give a positive review because the brake pad replacement itself went smoothly,…read morebut unfortunately the experience took a turn afterward. When I went outside after the service, I immediately noticed a lug nut was missing. After looking closer, I saw that the wheel stud itself was broken - which I know for a fact was not damaged prior to the repair. When I contacted the mechanic about it, he did not deny breaking it and asked me to go purchase a new stud and lug nut, which I did right away. He said he would return to install it, but after that point communication became very unreliable. I texted several times with no response. When he finally replied "yes" to confirm he would complete the repair, he still never followed through. Since then, my messages have gone unanswered. On top of that, he told me the broken stud was "no big deal" and that he knows someone who drives around with multiple broken studs - which was extremely concerning to hear from someone responsible for vehicle safety. I don't feel comfortable driving with a broken wheel stud, and the situation has been left unresolved. I wish this could have been a positive review, but based on the lack of accountability, poor communication, and safety concerns, it cannot be.