Want to the Walgreen's that's three blocks from home in North Aurora, after spending 7 hours in an…read moreEmergency Room, and discovered that the pharmacy closes in mid-afternoon on weekends. Taking the medication of antibiotics was crucial to start asap so I had to drive to the store in Montgomery to get it. Walgreen's should keep pharmacies open later than mid-afternoon on weekends!

I was scheduled for a Covid booster on Tuesday 10/26 and no one called to inform me they were out…read moreof vaccine, my voicemail does work. I tried calling before going and no one answered the pharmacy phone and the automated service confirmed I still had an appointment, no one bothered to cancel it. This site gets a zero for communication and follow through.

This Walgreens says the pharmacy is open until 8pm but the pharmacist is always off duty hours…read morebeforehand. The customer service sucks and the one technician with the skater boy haircut looks like he hates his life and has the worst customer service. I hate this Walgreens, I have no idea how they're still open. This location sucks.

Unbelievable how corporate treats the pharmacy staff swamped with immunizations in addition to…read morefilling prescriptions. So bad employees quitting left and right and pharmacists only have untrained technicians to help. Simple flu shot took over an hours because website automatically schedules patients every 20 minutes no matter what the prescription volume is or lack of staff. Corporate wake up! Somebody is going to get the wrong medication or shot because of your stupidity and corporate greed

We often go to this location because it's off the beaten track. It's always clean, well stocked and…read morethe employees are friendly too. The greetings card selection is about the best in the area and the main reason we go out of the way to shop here.

Very helpful and nice staff! I would definitely come back to this location. The manager was very…read morenice i think his name was Alex and very helpful.

Slow! Slow! Slow! In educated Employees That do not know how…read moreto prioritize the customer. .

I am absolutely furious. I submitted refills for my nebulizer solution and inhaler on August 1st…read more For four days, the pharmacist sat on them -- not because of insurance or doctor issues -- but because they chose to delay it. Meanwhile, Chicagoland's air quality has been hazardous due to the Canadian wildfires, and I was actively struggling to breathe. When I finally got a text saying my prescriptions were ready -- like some kind of gift from above -- I went in and they had lost my inhaler. I was in the middle of the worst asthma attack of my life, terrified, and asked if they could issue a replacement. They said no, they had to find the lost one first. I left, panicked and gasping, and went straight to the ER. Today, my doctor canceled the inhaler script at Walgreens and sent it to Jewel-Osco instead. She even tried to call Walgreens to rip into them -- they didn't answer the phone. Jewel had everything filled in 20 minutes. Then I go back to Walgreens to get the nebulizer solution and -- guess what? They hand me ANOTHER inhaler. I told them it was canceled. Their reply? "Oh! We didn't notice. Now we have to find your nebulizer solution. We don't know where it is." I'm done. I will never, ever use Walgreens Pharmacy again. Their incompetence isn't just frustrating -- it's dangerous. This isn't messing up an order at a drive-thru -- this is life-saving medication. They shouldn't be trusted with anything more important than greeting people at a Walmart entrance. From now on, I'll tell this story to anyone who will listen. Walgreens should be ashamed, and honestly, shut down. I hope they go bankrupt. Jewel-Osco, on the other hand? Efficient, kind, and competent -- the polar opposite.

Clean, organized, well-stocked. Pharmacists are knowledgeable, professional and always helpful…read more They keep us updated on the status of scripts, contact docs when needed, and answer questions. The pharmacy techs are terrific. Prompt and polite and accurate. Cashiers are professional and polite. Someone is always around the aisles to help find products.

Taking the convenience out of buying a soda…read more Cash transaction for a drink and a candy bar shouldn't take too long. Watched the cashier struggle to get this done in less than 5 minutes for the lady 2 ahead of me in line, I had already invested 5 minutes to the one before her. Saturday evening 12/9/2017, 4 people in line. Waited for what seemed to be 15 minutes for my turn at the register. Never made it, after a point decided it was time to leave, left my items and walked out the door. My guess is I would have been there another 5-10 if nothing changes. On my way out saw that they decided to open another register. So they had the personnel, just no motivation to provide reasonable service. I don't think it unreasonable or unrealistic to be in and out of a convenience store, buying a soda, in less than 20 minutes, at the worst possible time. It wasn't that busy. Will give Walgreens one more chance. This location probably not. Happens at another location, will assume either Walgreens POS systems are designed to fail, that they do not have any standards in place or enforced with regard to queue times, or just don't care. CVS is a little further, and 7-ELEVEN has beverages. Maybe I'll just vote with my pocketbook, would suggest anyone reading this to do the same, when greeted with poor service. Chains need to hear this feedback if they are to change. If they don't read Yelp, and only care about profits, then send the message to the profit loss report. My 2¢

I'm writing this review for one particular employee at the Walgreens Pharmacy in Sugar Grove by the…read morename of Harrison. Harrison was the pharmacy tech who helped me today, and even though he could not fully resolve the issue, he went above and beyond trying to help. He called Walgreens corporate, contacted my insurance company, paid attention to every detail, and maintained professionalism and care the entire time. You can tell he truly cares about his work and helping people, which is rare these days. Walgreens on the other hand really needs to improve their systems when it comes to dealing with secondary insurance because the system failed and never allowed my second insurance to pay the co-pay even though my insurance company stated it was approved. Harrison did everything he possibly could to help and represented the pharmacy extremely well.

On 3/4/25, Luz in the Sugar Grove pharmacy was excellent to work with and just a good person. I…read morearrived just before close to pick up an order for my pregnant wife and it was not ready. Luz could have easily said, "it's not ready, come back tomorrow," but she went out of her way to fulfill the order with the pharmacist. We are extremely grateful for her going above and beyond!

Pharmacy slower than anything. No sense of urgency. Seems to be backed up every time I have been…read morethere.

Terrible customer service. Left on hold for over 30 minutes. I had to go in person to follow up. My…read moreMD office had processed the refill, but they said they never received.. Then, the staff refused to call my MD office and kept faxing requests, saying they had no approval. They refused to give me more than 3 Synthroid tabs while waiting for authorization and they let me run out of my medication.

Worst fucking Walgreens I have ever been to. Waited over an hour for a vaccine, checked in 6 times,…read morethen was told our appointment wasn't in the system after waiting a hour. The worst experience I have ever had.

I am trying to identify a missing medication. please provide me a list of my medications. The pill…read moreI am searching for is a beige, oval tablet, taken daily.

Walgreens.... The store is clean and the shelves are well organized. Today's mission was to find…read morebirthday cards and that was accomplished. Not a rap against Walgreens, but it seems harder to find a good birthday card, then it was in the past.

Don't use this pharmacy. Since I started using this particular Walgreens pharmacy several months…read moreago, they have messed up prescriptions by ordering through old scripts, failing to transfer them over from my previous Walgreens location and even printing the wrong instructions on prescription labels. I have had to call and make a formal complaint as this has happened with medication that could cause serious injury or death. Luckily I caught the mistakes right away. The female pharmacist that I have worked with is always frazzled which probably explains all the mistakes. I love Walgreens and have been using them for my prescriptions for years. But this particular pharmacy is horrible. The store itself is nice but this pharmacy is horrible.

Showed up at exactly 8:00, which is when they closed and could not pick up my daughter's ear…read moreinfection prescription. Absolutely no grace for a customer of the community. I consider theirs as a service that is trying to serve the health of the community. Your hours should be posted as 7: 59 not 8:00 if you will not serve until 8:00.

If i could leave 0 stars, i would. This Walgreens is the worst Walgreens probably in all of North…read moreAmerica. As i sit on hold for now 30 minutes, i chuckle thinking this isn't long for this specific location. Their service is far from prompt, nor are they polite. Often i am put on hold without anyone even answering the phone first. The drive thru service takes at least 25 minutes, usually 1 hour. I cannot NOT recommend this Walgreens any more 0/10