Buying a mattress is something I do every 7 years or so and it usually involves a lot of testing…read moreand research to get the best price for the right features I am looking for. I just wanted to talk about a time not too long ago I stopped in with multiple questions while shopping for a mattress. A salesperson named Janice really was extremely helpful, friendly, informative and most of all not pushy. Excellent customer service is what I miss these days and this was a great example that shows it still exists today. Thank you so much Janice!

Gary at the Mt Lebanon store was very helpful in pointing us towards the correct mattress. Made…read morethe whole process easy and without pressure. Purchased a mattress set right then and just had it delivered on the 23rd of Feb 2024. The delivery team was exceptional. It was not an easy task to get the old king size set down the house stairs and even harder to get the new king set up those same stairs. They did it efficiently and without so much as a scuff mark. Truly great guys that worked really hard.

This store had a great selection and a friendly, knowledgeable staff…read moreThey have every style of mattress at great prices and quick delivery They even have a big clearance section for even better deals. I especially love that they give back to local foster kids by collecting clothes at the store and are active in the local community.

I came here to buy a couple of mattresses. Service was very good. They have you try out a couple of…read moremattresses first that have different firmness levels to get an idea about the kind of mattress you like, and then point you in the right direction. I didn't feel I was being oversold or compelled to spend more than I wanted to. I was sleeping on an old mattress on the floor and wanted this new mattress set quickly. I came in on a Monday night and they were able to deliver on Thursday, which was fine. On Wednesday they called and said one component would not be available for another week and wanted to postpone the whole delivery. I pressed them on this and what was delayed was the mattress for my guest bedroom. The master bedroom mattress set was ready for delivery on Thursday. I persuaded them to make two deliveries, with the guest bedroom mattress coming a week later than the master bedroom mattress. I was glad they accommodated this with no charge, but there really shouldn't have been a question because my purchase was made under the assumption I'd get the mattress in 3 days. Both mattresses are very nice and comfortable, and I think the price was ok. I'd use this store again.

I had been putting off buying my son a twin mattress for over six months. During that time we had…read moremoved twice. I had bought mattresses before but it's always a complicated process. I was so grateful he made it easy for me to pick one. It was a no muss no fuss deal. We were able to throw it in the back of my mini van and be on our way. I also made a second purchase of a Queen split box spring. They ordered it and as soon as it was in the store, I came by and picked it up. Both times the service was very friendly and professional. I was able to pick up the item without delivery but they do offer that as well. I felt their prices were reasonable. I was given the best deal possible and if I wanted to upgrade or chose a lesser quality item that was okay too. They made it simple and I appreciated that because life is too complicated as it is. Thanks OMF! You took the stress out of shopping and I'm very happy with both products!

Warning to check the mattress sizes and box spring sizes before you finalize the order AT THE STORE…read morebecause they can differ from the showroom display. If you realize it as it is delivered it is too late, there are no returns. Bought a twin - it was great height in the showroom but after delivered and set up way too high for an elderly woman with bad knees. Called store immediately but the only option was to buy a lesser box spring for an additional cost. No returns or exchanges-not for any reason. And it is s true, that disclaimer as well as height of the mattress is on the receipt - so its buyer responsibility to make sure what you tested on the display set up is same that is written up by sales team. There is nothing the store is willing to do about this situation. Don't want this to happen to anyone else - check and double-check it!

My wife and I recently moved into a very nice flat where we could eat at the island or at the…read morecounter-bar near the sink. We didn't want to have an eclectic set of chairs and, thankfully, my wife had done her homework. There are chairs available where you can add or remove the extension; this allows you to have matching chairs where you do not have matching heights for the eating surface. We entered and were greeted by a young man named Dresden. Dresden was personable, professional, and helpful. We had questions and Dresden was honest that he was newer to the store but he would get the answers where he did not know the correct response right away. Yes, we had questions. We had two options to choose from and Dresden let us know that the cheaper option was available sooner for delivery. We decided to have the chairs delivered and got the insurance as we expected the chairs to get heavy use. It was all a great choice. The chairs arrived in sturdy boxes well protected and two men brought them to our second floor apartment where they unboxed the chairs, added the extensions for two of them, and placed them in our apartment. I could not have been happier with the experience, the value, and the options.

First time to this chain. Never heard of Bob's before moving to PA…read more Dresden helped us pick out our new counter height and bar height chairs. Do your research first then head out to the store. So much quicker that way. We got a great price and one year financing without any interest.

I've been buying mattresses here for years. Great delivery service, helpful and friendly. The…read morestorefronts are nice too, easy to pick without too much fuss. Good product too, never had one go bad but instead had to upgrade to bigger size.

EDIT: Once we received the mattress, the remote did NOT have the memory setting we were told it…read morehad. We used it every day with our old base. The old base was 11 years older and has a memory setting. Very disappointing. We were definitely misled some. Cody was great. Very helpful. Interest free financing (why not?) and price matching up to 120 days with free installation & removal of the old mattress. Much easier and faster than I anticipated our mattress search to be. I already know I love Tempur-pedic, which helped the search.

We went to the store without any idea what brand of mattress we were looking for. Jerry, the…read moresalesman, was awesome....describing almost every mattress in the store. He gave an awesome tour. We decided to get a "purple" mattress as it met all of our needs and budget. I highly recommend this store and Jerry as the sales person.

Four years ago we bought a bed at this Mattress Firm. I recently noticed that the side of my…read moremattress had come apart. I wrote to the manufacturer, along with pictures and waited to hear if it was still under warranty. I got a quick reply letter and was told to take it to the store and choose a new mattress with a credit for what I originally purchased. Brian greeted us upon arrival and began showing us similar price point ones. He just recently started (I ask a lot of questions) so we recruited Mike to assist with looking at different varieties of mattresses as well. Between the two of them we chose a new bed, that was on the Memorial Day sale. Luckily, Mike worked the magic on the computer with my return/ warranty letter and it turned out our mattress was only $300 more than our original one. We were pleased with the service and happy to have two salesmen make sure we got what we wanted. I would recommend this store to other as well when looking to purchase a new bed.

I have been looking for a new mattress for nearly a week. I have checked out a countless number of…read morestores in the area, but I have not found anything I truly loved that was in my budget. Luckily, I finally found a mattress here! When I walked in, one of the sales associates very quickly approached me. I would say this was the only part I did not enjoy about my experience. Unfortunately this happened at every mattress and furniture store I walked in. He asked what I was looking for and we went from there. He took me around the store showing all of the mattresses and giving me time to try them out. These ones were all in my price point but I did not seem to love any of them. I found a mattress in the back that had been returned because the previous costumer did not like the way it felt. I was reassured that the warehouse sanitizes them when this happens. Thankfully because of this, I received a great deal on this mattress! The checkout process was very easy and they even helped me carry it to my truck. All in all, I recommend this store.