They suck horribly went in for a wisdom teeth removal left the appointment with anxiety for dentist

What is an appointment for if your still waiting an hour after it's schedule? Absolutely no sense in it

THIS PLACE NEEDS TO BE SHUT DOWN FOR MALPRACTICE. horrible. stay away at all costs. I called before hand to confirm that laughing gas is available & was even told the price. I was informed I had to have a regular cleaning before having my cavities filled. I waited a month & and half while having multiple tooth pains from 5 cavities. I go in for my cleaning & the assistant comes in & goes without saying a word. what kind of medical professional does that. I was then told my x rays I had done 2 months prior at another place was insufficient because they can't upload it to their software & the DENTISTS are unable to read/look at paper x rays. Lol what do you do for pregnant women? just not treat them. and what dentist can't read a paper x ray. UNEDUCATED ones. Horrible patient care & misinformation. Now I have to wait to be seen somewhere else while I'm in pain & my cavities are getting worse. read more

This place is absolutely horrible! They take money from you and the insurance and over bill and then when over payment is made you cannot get them to return calls to refund money, you cannot get them to even perform the service they have charged the insurance for, which is insurance fraud! You can never get anyone on the phone there, they never return calls and they cancel appointments without calling you in advance! My daughter is over 3 months behind getting her braces off from them canceling appointments and refusing to call back to reschedule or even getting me her records I've requested to take her elsewhere to do so! this place should be closed down!!! There is nothing great about this place! I give it negative 100 stars!!! read more

Very un professional and burnt my tongue badly would not recommend to anyone their attitudes were horrible and they were not helpful at all

This dental office is absolute trash. We go to the office, and the receptionist was absolutely useless in all departments. They asked for my card. "No, but we have our information," and they looked at us like we're stupid. Along with that, we also sent our information over the phone, and they didn't even verify it until we got there. After waiting for around 3 hours to get our information verified, we go into this room with 6 chairs in it, with 3 other people in there getting their teeth drilled. It looks like they painted the room aspiring to look like the backrooms. We meet this hygienist that is very rude and doesn't even tell us what they're going to do at all; she just walks around cleaning other people's teeth and barely talks to us. After 30 minutes of seeing other people's teeth getting cleaned, she only cleans my front teeth. I do have other teeth, but she just walks away. They have people going in and out like cattle, and we end up leaving 4 to 5 hours later. Would not recommend; go anywhere else, even if it's out of the way. read more

This place is horrible if only you could give - stars. We were here over and hour and then we were taken back to another room to wait some more and the only reason we were taken back was because I said something to the Receptionist. We have had to come here a few time and only one time the dentist assistant spoke to my child or my self and explained what would be going on. The dentist does not have a bedside manner for kids. She is just not pleasant at all.. I would not suggest this place to anyone if you have other options. Avoid at all cost !! Appointment was at 9 we we're here at 8:50 and still waiting at 10:20. Ridiculous ! Also you have to refill the same paperwork out everytime you come back. I mean it's the same paperwork do we not have a filling system here ?? read more

Would give this place negative 100 stars if I could because I have a tooth rotting in my mouth that's broke half off and several cavities. I told them this when booked first appointment. Then I get a call from them two days before first appointment they have to reschedule so I do, then they call the day before my new appointment after they have closed and leave a message that they had to reschedule my appointment because there wasn't a dentist could be there, so I had to reschedule again and then they day before my appointment again, I get a message and my phone didn't even ring at 5:05 after they closed that they will have to reschedule my appointment and didn't even give a reason. So i called back immediately and got the sorry call center and dude tells me they scheduled my appointment for Oct and I didn't approve this nor did anyone talk to me about it. My tooth will be infected and I will be in extreme pain long before then. These people don't care about anyone and treat patients like crap even if you haven't gotten to even see them yet. read more

I live 2 hours away from the roanoke dental office but it is the only place that sees me due to my insurance. They have canceled on me 2 times for 2 separate appointment times after i have already gotten halfway there. The office itself is quite nasty the bathroom is extremely dirty and i find it very weird to be in a room with 5 other people that i don't know getting my teeth cleaned. Receptionist are also quite rude. i would give -5 star if i fould read more

My experience with them is so ugly they canceled a lot of appointments and they have a female doctor at Roanoke location she treated me so ugly and bad not sure why once she find out that I was African then she start talking bad about my country which is hurt my feeling bad I really regret going there read more

Do not take your child here. It's been over 5 months and they keep rescheduling my daughters appointments. This place is terrible. It need no stars if I could I would. ​ read more

I'm someone whos always been very intimidated by dentist and I had finally chosen to get my teeth taken care of after avoiding it for so many years and 100% first of all the dental assistant was amazing making sure I was comfortable and understood everything and even having comforting small talk with me and I'm giving that Employee 5 stars. However during my visit A woman I could barley understand came into the room was extremely loud and then preceded to not introduce her self then went on to talk about what needed to be done behind my back after having to ask her to repeat herself instead of explaining to me face to face what needed to be done she realized she had to redo a small amount of work she had not even done before and she stormed out hollering for one for her assistants to redo all of the work they had done in the first place. Screaming Latina woman get 0 stars. read more

Been trying to schedule cleanings here for about 2 years and they keep rescheduling it and canceling my kids cleaning appointments.. I do not recommend. They had a lady do my child's braces and give her x-rays without proper training ... she never even wiped off the equipment or put the plastic covers over it .. ( had to redo it 4 times with her) until they got a different hygienist to do it.. she busted my child's lip and her gums were all cut up in the front from the woman not knowing how to put rubber bands on.. she kept hooking at her gums .. they had to bring a different lady over to finish the job a 30 min appointment took over 2 hours !! read more

HORRIBLE. I wish I would have no showed!! They had a lack luster team. The front end were slow unprofessional dressed down. Everyone that showed up early for their appt still waited at least an hour to be seen. They had one dentist and dental assistant. One teenager left after she was seated in the dental chair because they were taking to long and the staff cheered when she left. Every one that made it to the dental chair were getting shoddy dental care. The dentist and assistant were jumping around like mexican jumping beans and were working on everyone at the same time!!!Do not go here its a waste of time and bad dental care. read more

Waited for an hour and a half for them to tell me that my insurance company had to talk to itself about who I am. Total run around. Other customers were displeased also. read more

Spencer Dental & Braces - Oral Surgeons Near Me - Roanoke, Virginia

Do not come to this place, they will never schedule you an appointment, they do not like to work, and every time you schedule an appointment they will cancel it, it's been about 6 months of cancellation for me, I promise you this is the worst dentist to go to in the place of Roanoke Virginia, don't say I didn't warn you. read more

Scheduled a cleaning for a 1st time patient. Arrived 15 minutes before the appointment to complete paperwork. Was informed it would be 1.5 wait time because they were behind. If I needed to reschedule it would be 3 months out. Had to wait in my car as the waiting room had no seats available. Came back in at 1 hour and still nothing. Was finally called back 2 hours after appt time. Took 7 minutes to clean his teeth. Waited for the dentist and was completely insulted by her and embarrassed the patient. He came from a horrible home situation and was homeless for 2 years. All she kept saying was he did not know how to brush. I told her he didn't even have a home let alone proper dental care. She continued to remark that he didn't know how to brush. I asked her not to judge him, but she did not care. Disrespectful remarks from the dentist who sees Medicaid patients what usually have a tough background. Most of the time by no fault of their own. This was a child who had no choice until someone rescued him from the situation. Then as an adult was disrespected and embarrassed. read more

Worst dentist office ever. I had an appointment two months ago they canceled it without notice. this morning once again I go into the office same situation no notice. It take months to get an appointment just to hear we are sorry and we can put you on list a cancellation list. read more

Dear Taxpayers, The first time I went to Spencer Dental & Braces I was so nervous and in pain and they just took the X Ray to see and yup 2 cavities and a root canal.. after the X-ray since nothing was being fixed that day and I had so much toothache pain to deal with I felt I was going crazy with pain. I politely ask the dentist " Can you give me something for the pain until the tooth is filled or till I see you next appointment? " the dentist replied " we don't give opioids" confused I asked again "Excuse me I don't care what it is I just don't have the money to pay for OTC and I can't go back home in pain like this" and the dentist after much conversation replied " oh that's right Medicaid will pay for OTC medicine" I had to go home and Google "what's an opioid" .. The first filling was fine and everyone was respectful. Thank you! Today they couldn't pull my tooth..I couldn't get numb (that's never happened before).The dentist kept poking around ask did I feel it..this happened maybe 3 times. She seemed visibly Fed up with me , she tried a different medication ..It hurt and I felt the pain deep in my tooth. They asked if I had been drinking? I was confused by the question thinking did they meant fasting?..then the female dentist said Alcohol! (even though my mom and son is in the parking lot and it's 3oclock in the afternoon and my mouth is inches from your face..) I got so offended , I almost walked out at this point.The nurse asked me again. So you didn't have a drink earlier? Cause there is nothing wrong with wine in the middle of the day ..What? I thought to myself: Lady What type of government assistance can I afford alcoholic beverages? I kept asking is my tooth infected? Is infected maybe I need an antibiotic again? Explaining how I got to their office through Community Care. They only gave me a prescription for 3 DAYS of OTC Tylenol 3 Days ! 12 tablets as I held back tears and waited up front for my referral and "prescription" for 3 DAYS! The front desk lady said with the nurse standing there "I don have a appointment with Dr. Herman yet but we can put you on a call list" The nurse lended in and said take a aspirin with the Tylenol it's just like a narcotic just like the Tylenol 3 she said. I didn't understand nothing but the judgement I felt . When I got home I went in my room and cried myself to sleep ..I did all this for nothing. I am confused as to why I was treated like this I felt humiliated. What kind of person did they think I was? Did they not believe my pain even though there's a gaping hole in my tooth . If I wasn't in pain why would I even be there in the first place ? If I wasn't in real pain why did I go to Community Care for help? Traumatize I never want to look into another dentist eyes again.. I don't know maybe the public can explain to me if this has happened to them. Because frankly I will let this tooth rot in my face and die of infection than see that dentistry again! Places mentioned: SpencerDental&Braces Community Care ( old community hospital) read more

I am completely aggravated by this company at the moment. When initially going in for a consultation for my daughter to get a filling and a crown the initial quote was missing fees and charges that were billed upon receiving my daughters first crown. The filling was on the opposite side of the mouth which they failed to tell me that it would be needing another appointment for the filling. A few weeks later when coming in for the filling (today) the company had no idea what procedure they were performing for my daughter and had to ask us what was being done. After sitting in their office for an hour after the appointment time they then informed me that it would be another crown and not a filling like initially informed. At that moment we picked everything up and walked out as they are trying to perform procedures that were not in the initial exam/consultation. After review it seems this company has been notorious for trying to perform procedures that are not needed/initially informed of. read more

I have had a scheduled appointment with Spencer Dental for almost a year. I received two texts confirming my appointment in the last two weeks. I replied confirmed to both texts. Yesterday morning I received another text that stated my appointment had be cancelled due to scheduling conflict and to call 540-362-5437 to reschedule. Which I immediatley did. The first time an answering service answered, listened to why I was calling and tried to reach out to the dentist office but got no answer so they took a message. I called again at 4PM the same afternoon and got the exact same scenario. I called again this morning and what do you know, the same scenario. I can't imagine this place will be in business too much longer like this. Insurance, no insurance, Medicare, Medicaid doesn't matter. If you run a business, at least have the decency to tell your clients whats going on with appointments. Our time is valuable too. I guess I will wait another year somewhere else to get an appointment since Ill be a new client. Thanks Spencer Dental! read more

my son had an appointment for 2pm his dad took him there at 1:40pm. he waited in the waiting room for 2 hours and no one said anything to him! he went up to the desk multiple times just to be told he was next, well next turned into another 30mins. my son still have a toothache his dad is now late to work and he still was not seen!! very upset!!! wouldnt recommend this place. read more

Brought my grandson today for 9am appt. he was called back at 10:15. I asked if they were backed up she said no, it's always like this. She said they're a commercial dentist that takes Medicaid so they stay backed up. I asked why they make appointments she said the dr does procedures then come to check all those who need cleaning. They could have had them clean by the time the dentist got here, 15 min later. Took literally 6 min to do cleaning. Can't be to through!! I asked if those with Medicaid deserved less bcuz they have medicaid, she stumbled and said it's just how it is. Then, she turned to the lady behind her and made ugly remarks about us wanting to know why we take our child out of school & then have to wait over an hour just to be seen. 5 ppl in front office. If I hadn't got up to desk to remind them he was here he wouldn't have been seen yet!! They aren't even busy. But the staff is actively looking busy doing nothing! read more

I don't like even giving them a one. My mother has custody of my niece, her granddaughter. After already providing them with paperwork, she drove all the way to Christiansburg (from Salem) for an appointment for a cleaning. I have no idea why, but they wanted "proof of custody" before seeing her. My mom brought paperwork that listed her as the custodial parent, but they wouldn't accept it. So they refused to see her. My niece is 16 - she could have gone in there by herself, would they have asked for a custody order then? Anyone can bring her to an appointment! My mom had her insurance card, that should be all they need. But that's not the worst part. Before refusing to see her, they needed a copy of the insurance card and my mom's license. Now why they need my mom's license, I have no idea. They neglected to give her her license back and my mom didn't realize it until she got all the way home. Then, they refused to give it to a friend of my mom's who worked in that area and said "they'd have to mail it". Well, it's been over 2 weeks now and my mom has not received her license back and the person who did this was so incompetent, I wonder if she will. I wonder if she even mailed it. My mom is elderly and has a disability, so getting back up there was hard to do, but she would have, but this person only gave her the option of mailing it to her. Not only is the office incompetent, but their customer service is the worst I've ever seen. I can't believe they refused to give my mom's friend her license so she could bring it to her...My mom tried calling them to let them know - but no on EVER answers the phone. You have to leave a message. But all they had to do was call my mom when her friend showed up there and ask if it was okay. Now my mother is going to have to make a trip to the DMV. Their incompetence really hurts people. read more