Dr. Bass and his team at NRV Family Dentistry have been our family's go-to dentist since we moved…read moreto Blacksburg for grad school nearly two years ago. Appointments are always prompt and professional with Dr. Bass providing options and how he sees various scenarios playing out (i.e. what will happen if you don't get a night guard, etc) all without pushing any products. The hygienists have always been thorough and gentle during bi-annual cleanings, something you can only appreciate if you've ever had someone not quite as good.

I have 100% confidence in Dr Bass and the entire staff based on their professionalism and ability…read moreto properly diagnose and solve issues. They make your visits very easy.

I arrived for my dental appointment today 15 minutes early and had filled out all the health…read morerelated paperwork online before hand. I scheduled the appointment over a month ago for "earliest available". The first one available was for today, February 1 at 9 am. So, I've waited over a month for this appointment. I broke a tooth a while back, and it wasn't hurting, so no big deal. I can wait. Then, about a week before Christmas, a filling came out. So, I really needed to see the Dr. Things didn't hurt, but I needed things taken care of. Well, my experience today made me doubt the professionalism of the Dr's and staff at Blacksburg Smiles. If you like waiting over a month for an appointment, then wait 40 minutes in the exam cubicle after being escorted in for your 9 am appointment; if you enjoy hearing the Dr.'s conversations with another patient in the next cubicle concerning how it was important to "get the job done while she had him in the chair" and it was "OK that his appointment went long" because he could benefit from the procedure. (I guess my needs weren't important.) You'll love Blacksburg Smiles! I scheduled the appointment for the morning, hoping I wouldn't have to wait too long because I know that things can get behind later in the day, but after waiting 40 minutes before seeing a technician and getting X-rays and 50 minutes before the Dr. showed up, I was expecting better care than what I received. Was I so disappointed! After a quick exam of my teeth issues which didn't hurt before the exam, but were very painful on the right side afterward, she told me that she didn't have time today to do any of the procedures I needed today. She had to keep her next appointment, (by this time it was after 10 in the morning). I'd been waiting on her to see me for quite a while! I was patient and waited. When she told me that she couldn't do anything today, I told her that I was aware that she chose to use time allotted for me on her previous appointment. I had heard her conversation with the previous patient. I didn't think the was very professional. Later today, during a phone call to Blacksburg Smiles, I mentioned to the receptionist that calling or texting someone that appointments were pushed back would be a considerate thing to do. Everyone's time is important! He complained that he didn't have a way to know what was going on in the exam rooms, they were upstairs and unless someone comes down to tell him that things are backed up, he has no way of knowing. (Which is total BS. Sounds like someone needs a tutorial on how to use the text app on his phone.) I told him that the Dr had used my appointment time to work on someone else and I was left listening to the conversation in the next cubicle. The receptionist told me that "It wasn't really my time, it was the Dr's time!" Really? I'm paying her a fee for a service. (Not that I got service.) It's not like she's doing this out of the kindness of her heart! All I was asking for was a common courtesy, letting me know when things are running behind so as I wouldn't be left waiting, twiddling my thumbs. Several other Dr's offices call and let patients know that things have been delayed, so as not to inconvenience their patients. Guess the Caste system is alive and well at Blacksburg Smiles, the elites (Drs & office staff) there can't be bothered with us little peons. BTW, the dental technician who took my x-rays was very pleasant and not part of the elitist group at BS. BS = Blacksburg Smiles!

This dental practice is top-drawer. Everyone helpful, friendly and super-professional. Dr. T is…read morenothing short of awesome. This practice saw me through untold trauma/drama when I first moved to Blacksburg and had experienced major dental issues. Their care and referrals to area specialists were invaluable. I thought I had good dental care in Minnesota, but these people are waaaaay better.

This is the best dental care I've had. I've been coming here for over 10 years and they always make…read moreme feel at home the staff are great the dental technicians are great always do a great job cleaning my teeth and the doctor are great. Today I'm here getting and emergency crown put in. Dr Zhang did an outstanding job. I normally need 5 shots of nova cane he used two and almost no pain. He was very detailed in his work and did it all with little to no discomfort. I can't believe he did such a great job. I will continue to come here for my dental needs. You should give them a try. I think they are the

I have made many attempts to contact the practice to find a resolution to an ongoing issue…read more Services have been paid for but not received and the answer given is "I'm not sure why" with no plan of action to correct.

What a waste of time. Scheduled me for a 7:30am appointment drove over an hour to get there to be…read moretold sorry we are too busy. The corp system does scheduling we don't control that. Should have trusted that 1.5 star review this company is the worst.

My daughter goes to college local to Christiansburg, VA. She made her dental appointment weeks…read moreago. The day prior to her appointment, Aspen called her to tell her she would need to pay an additional $350 copay for services not provided by our insurance. Everything should have been covered, since she was going in for a routine cleaning, check up and x-rays. I informed Cigna, and they called the office to confirm no extra charges. Cigna also informed Aspen. Aspen then called my daughter telling her there would still be a $165 copay. I called Cigna again and they straightened it out with Aspen again. This morning, my daughter called me from the Aspen Dental office crying that Aspen wanted charge her $30 copay, which they were not entitled to. My daughter explained to them the previous calls. Aspen finally agreed, but then informed my daughter she would have to make a new appointment because too much time lapsed in the office and they were backed up. I spoke with Mikala, the office manager, and she would not help out. As my daughter left the office, patients in the waiting area who overheard everything cheered for her. This is the worst dentist office ever! Go elsewhere! You have been warned.

Dr Munz with The Denture Center is a wonderful and knowledgeable dentist. When you first go in you…read moreare greeted by name and the staff is very friendly and professional. When I first called for an appointment I told the receptionist that I have a phobia about dentists and haven't been to one in years. Dr Munz asked if I needed anything to calm me down before I came in. I didn't take anything. They do the xrays where you just stand there and a machine takes all the xrays. No more prices of film jammed in your mouth! Dr Muntz then came in and asked if I was in pain anywhere and how I was holding up. He then explained a treatment plan for what I needed. I could choose what I wanted done. Previously I had found a coupon for free xrays and consultation from another dentist in Blacksburg. I went there and got the xrays and consultation. They wanted $7,00.00 for the work I needed done. I went to Dr Munz for a second opinion and his figure was $1600.00 I asked how come he was so much cheaper (I was afraid of getting burnt by choosing the lower cost). He explained that in the other dental place they were in a brand new building in a higher rent setting, offered you coffee, other beverages and snacks before you saw the dentist and other goodies. I'm so happy I went with Dr Munz, I go back often to finish up my dental problems. They even got me in as an emergency on Jan 2nd since I had an absessed tooth. My family and I will never go to another dentist as long as Dr Munz is there. By the way, the "free coupon" I had for the other dentist wasn't eligible since I didn't have any work done and the charged my insurance company $$$ for the consultation and xrays. Be sure to read the fine print when you are offered a "free consultation"!

I went here to get 16 extractions and dentures. 2 days after the extractions I noticed bones…read moresticking out of my gums everywhere. I called and told them something needed to be done and was told it would take care of itself. Today I have little bumps all over my gums covering the bones with one fairly good sized one right in the middle up top. I never recieved one follow up call or offer to help with my problem. I think of this quack every time I put my dentures in and how much I regret going here for my dental work. If they are on tv trying to get patients avoid them a good dentist, doctor, or lawyer doesn't need to advertise on tv.

This dentist nearly cost me my life. I went there with an abscess and was told to wait a day!!!…read more Luckily, I was in enough pain to seek advice from a wise friend who advised me to go to Lanier Endodontics on Sheffield Street. The receptionist almost cried upon seeing my swollen face. I received excellent care. Avoid Glasgow's office!!!

Really liked the friendly office staff. Dr Glasgow was professional. Made sure I was comfortable at…read moreall times.

From the very first call on the phone all the way to my actual appointment it was great! Everyone…read moremade me feel welcome and I was treated with kindness and gentleness. Dr. Matthews is a wonderful and caring dentist and his assistant with the dreds is just sunshine! I can not say enough good things and I wish I found them sooner. We are moving to Indy in a month or less and I so wish I could have had my crown at least done before. I highly recommend this office. Clean, competent, caring, and just amazing!

Was lied to by the office lady about what I was supposed to pay before hand. After paying first for…read moreall the work I got shorted by two thousand. I'm disabled and that money is very important from r me and my family. So if you want to get ripped off go ahead.

Not sure why they have such negative reviews, my experience was fine, it just doesn't warrant a 5…read moreStar experience. Came for a cleaning and check up. Had to fill out some initial paper work and waited a bit before I was seen. My technician was nice and did well cleaning with no pain, but she commented multiple times about my wisdom teeth and how I should have them removed because they will just cause issues. I have had my wisdom teeth for years and have not had issues. Then the dentist came in and said I have a cavity which got my heart racing because I have never had a cavity before and it turns out I didn't, so I think that it was a little unprofessional to prematurely state that I have a cavity before confirming. I'll go back and try them again, but the experience was just ok.

Great dentists but horrible technicians and administrative assistants. They are a Dental service…read morebut code a procedure as "periodontal." Why will a Dentist's office do that and blindside a patient who ends up paying for 100s of dollars because the insurance "denies" the claim! Nice office but awful service!