we just adopted our sweet girl, juniper, from partners for pets! the entire process was seamless…read moreand easy to navigate. you can tell they deeply care about the animals they're holding on to until they find their furever homes!

Is it customary for a sick, ungroomed dog to be put up for adoption? I only ask because that's what…read morehappened to us. Last Thursday, my family adopted a dog named Finn. Finn was unwashed, had matted hair, a wound on his head, smelled, and apparently was sick. Finn had a cough and serious nasal congestion, so much so that there would be puddles of mucus left over from where he was laying. After a visit from our vet and a $750 bill, Finn was diagnosed with pneumonia. Seems they plucked Finn from off the streets, snip-snipped him, and then put him for adoption, knowing he was sick. Am I angry? YES!!! This poor dog was suffering and they (seems like) knowingly sold him. They couldn't even bother to give him a bath! We paid the $255 adoption fee and the vet bill because Finn is awesome and deserves to be treated, but we will never adopt another pet from Partners for Pets again.

Their low cost vaccine clinic is so wonderful! The staff is friendly and moves fast and its…read moredrive-thru style. We go every year. The line can get a bit long, so I get there early. For example, I arrived at 7:20 am for their 8:00 am start time and was 4th in line. But people who arrived right at 8:00 am were around 40th.

I went in Saturday, filled out paperwork, went through the entire process to adopt Harry. I was…read moretold by the two women working on 5/11/24 that he was placed on hold for me, as well as a medical hold until he could be neutered on Tuesday 5/14. On Monday 5/13 I receive a call that I will have to pick him up on Wednesday 5/15 right at 11:30 because Harry is NOT being held. I called twice and spoke to do different people-one being a rather nasty person (Bella Hargraves)who told me I had no idea what I was talking about, I never claimed Harry and I was basically out of luck because anyone could claim him at anytime. These people are not only rude, but incompetent. Unfortunately I will not pursue adopting Harry. Now I have to run around returning abed, toys, food, etc that I purchased.

Darah and her family (Archview Labradoodles) have been in operation since 2011 and it shows in the…read morequality of their dogs. I always love running into our dog's cousins or half siblings because you can really see that all of them are playful and cuddly by nature. The process was fairly easy. We submitted an application and heard back about a week and a half later. At the time, there were a number of puppies on "sale" because they were a bit older and, honestly, we are so glad we went with our 4-month-old for our first dog. She already had a head start on potty training and never had a no 2 accident in the house! I also appreciate that Darah was flexible with our spay/neuter timeline when we could not get an appointment in the allotted time frame. Check out Archview if you are looking for the best family dog. :)

After my fur-baby who was on a prescription low-fat diet, crossed the Rainbow Bridge, I went two…read moremonths without a dog. For someone who has always had one to three dogs at a time for the last thirty years, it was like going through withdrawal. Once I rescued/adopted a new fur-baby, her new vet recommended a couple of different brands of food. She did not recommend the one that the rescue group had been feeding her. Since her new vet is in Edwardsville and I had good luck here with Sprites food, I came back. I checked out all three of the brands that the new vet recommended and went with, Royal Canin. I liked the smaller bag, since Sophia is a small dog. That way the food will stay fresh and I can just buy more frequently. Plus, the price point is very affordable. The store is well organized and for a store that allows pets, it always smells clean.

Dark curly long haired male manager was pretty rude and sassy for no reason. Very unaccommodating…read moreto a simple request/price adjustment.

The moment i walked in i felt unwelcome. I continued to go to Jessica who groomed my Maltipoo. My…read moreMaltipoo had long beautiful hair and for7 months she groomed her. She asked me to attend a "brushing class" which i did for free w her. I always felt confrontational w her like she didn't approve of me keeping my dog's hair long. Well it became apparent when she Hung up on me! I feel this was extremely unprofessional. I specifically asked her not to shave my dog and she did a 1 inch cut which to us is essentially shaved. Here are the pics. What's so bad is i feel she intentionally did this because she did not want to keep brushing my dogs long hair she said it was torturing her(the dog) and we weren't managing the hair well. I brush my dog's long hair w a wire brush and metal comb and then cut whatever knots out she has with scissors which i told her to do but her response was that will look choppy! So after expressing my displeasure of her decision to cut very short my long haired pup she hung up on me! Instead of cutting her hair so short, she should have said i am not comfortable with brushing and grooming her anymore and you should find a new cut. Instead she decided on her own to do this! And when my hubby picked our pup up that day, Jessica immediately said "she isn't shaved " which was apparently on my husband's shocked face, yes she was! Im not asking for my Money back but i do feel the owner of this "woman ran business" all woman only work there, should apologize for the unprofessional manner in which her employee conducted herself. Do not hang up on customers. In the future, Maybe take a class in how to be more professional in dealing with unsatisfied clients

Excellent products, knowledge and customer service! Kathy and her team are very friendly,…read moretrustworthy and knowledgeable about dogs and cats. This is a one-stop shop and I can't recommend them enough!

I have been going to this pantry for six months and it's been wonderful.Today i was treated with…read morethe nastiest attiude by the lady who wears a hat with a braid and blue eyes.Told me i was not going to get served today no exceptions!Same lady last month who was rude to me and jumped in the conversation she was not in with a lady who was taking care of me.I had two encounters with the same disrespectful woman. If you don't enjoy what you do, then don't do it. You have no right to treat someone like their trash. I will never come back to this pantry.I pitty people like this.God bless you my sister.I hope you get the help you need because clearly.You like taking your anger out on people and enjoying it.Shame on you!!

If you have pet food or supplies to donate this is the place. (The Humane Society will take your…read moredonation but cannot use opened bags and will often donate your donations to other organizations who can use them. So, more unneccesary work for them...) My daughter recently donated lots of fairly high priced specialty cat food. Her elderly cat had liver disease. I went to the nearest donation spot as per their website. I requested a donation receipt but were told that they didn't have any. I sent an email about getting a donation receipt. and their response, from a Board Member: "We are a 501C, a non profit organization. We take donations in the donation barrels set up throughout the area. We do not give receipts, especially since most donations are anonymous." So, duh, most donations would be anonymous since there is nothing in place to identify a donor... seems like a lazy thing that could easily be rectified. But, nonetheless, donate your pet stuff here if you can.

The staff here is beyond helpful and wonderful! My dog passed away a few weeks ago and the staff…read moretook the time out of their day to hand write me a card for the loss of my dog. Dr Taylor there is an angel! She is the sweetest and all of her staff are the nicest people around. I would definitely recommend them for any of your veterinary needs!

When I first decided to bring my cats to Banfield, I was given a quote by an employee for $120 for…read moreboth newborn kittens. When we arrived I was informed that the person I spoke to was incorrect. I would have to pay $120 per cat since they were newborn and this was their first visit. I agreed to that and left. When I came back to get the kittens I was hit with a bill for over $500 dollars for my kittens. That's not counting the shots etc. I felt like I was forced to purchase wellness plans to get my cats back. The wellness plans ended up being a little over $200. Then they charged for medicines which was over $100. My second issue is when I brought my kitten Octavia in to be sprayed they injured the poor thing. They used so much anesthesia that after several months she is still blind from the anesthesia. Their own staff admits this. Additionally, they rushed the procedure and she now struggles to walk with her hind legs. I made a complaint and they had a vet contact me and I tried to return the call but we kept missing each other. Then the staff kept saying she was out of town and nothing is resolved. My final issue is they claim you cannot stop a direct withdrawal and my bank said that was incorrect and that you can revoke permission.

This place smells like mold. You can smell it as soon as you walk in. We tried to look past that to…read moreget service. They made bad recommendations with my pet chinchilla and after a physical examination claimed he didn't have kidney stones. Unfortunately Lenny did pass away from a kidney stone. We gave him surgery somewhere else who used x-rays and actual medical equipment but it was too late because we were waiting on the UTI medications to kick in. I even warned the "doctor" that UTI medicine doesn't help kidney stones. We gave them the benefit of the doubt and kept using their service for our dog. We went in for a nail trimming for our dog today. The dog panicked and required muzzle and some wrestling. The dog proceeded to foam out of the mouth and choking up blood. She may have bit her tongue, but they didn't even examine it. They sent me home with the dog puking up blood on me, dry heaving, hyperventilating, and choking. I was a little concerned so I called to address my concerns by calling to bring the dog back. Emma was furious because they were near closing. So I said "I guess I'll take my dog home to puke all over herself". She responded with "I don't have to take that crap from anyone". I responded that " I was genuinely concerned and wasn't being rude".

From the owner: Dependable Care With Aa Gentle Touch…read more Hillside Pet Clinic specializes in companion animal practice and has been in operation for nearly 43 years. Our client list also includes dogs, cats, birds, reptiles, ferrets, rabbits, and other exotics animals. For more information, contact us today!