Hello, my name is Saint. I was adopted from Miami 12/23. I'm 6 months old & living my best life…read morewith my new furever family Unfortunately, not only did my new family find out I was deaf 5 days later, I was also diagnosed with Ocular FIP 2/25/24. Luckily my mom was able to connect with Global FIP group on Facebook for amazing support & to get started on treatment 2/26. As time is not on my side with this deadly disease. We were also very lucky to be welcomed with open loving arms to Sylvans Animal Clinic. I just had my 1st of 6 rounds of CBC. My mom was very anxious about this with me being deaf there's no way to soothe me, until we walked through the door. The Doctor, technicians & receptionists were absolutely wonderful. They were ALL SO NICE & treated us both with such tender loving care. My mom & I couldn't be more happier with their services. Not to mention, I really loved & appreciated the comfort kisses on my head & neck while my blood was being drawn. Thats how my mom comforts me So we wanted to leave a much deserved AWESOME review in hopes to remind other pet parents out there, to be gentle & extra kind to the ones that are caring for our fur babies. On a side note....We were absolutely disgusted & felt really bad to watch a grown man before us yelling & being so disrespectful to ALL the (female) staff that were helping him. YOU BULLY!!! It took everything in me to keep my mouth shut. SHAME ON HIM!!!!! PLEASE REMEMBER to treat people how you want to be treated, especially if they are caring for your fur babies Thank you again Sylvan Animal Clinic

I'm honestly not sure what happened to this vet. At first, they were great. Now (the last 2/3…read moreyears) it's like they can't be bothered. You call to make an appointment and they don't have a vet dr! What vet doesn't have a veterinarian! They are rude on the phone and the big thing for me, they misdiagnosed my dog and now he's dead. I moved my other pets to a different vet because these people need to really get their s*it together. (And this started before covid hit!)

My 8-year-old Chihuahua passed away due to what I believe was the negligence of DVM Neirdeen Polis…read more My dog had a seizure disorder that was being successfully managed with medication. Two weeks ago, we took her to Dr. Polis's office for a medication adjustment. During that visit, Dr. Polis recommended and sold us a Seresto tick collar. Almost immediately after putting it on, my dog began showing adverse reactions. She eventually stopped eating and was barely drinking water. We were in daily contact with the office about her declining condition. On the day she died, Dr. Polis advised us to "give it another day." Later that same day, my daughters rushed her to a different animal hospital because she was barely moving and had lost control of her bowels. She passed away that day. The bottom line is that this collar should never have been recommended for my dog, especially given her existing seizure disorder. I hold Dr. Polis directly responsible for my dog's suffering and death.

I don't really know where to begin... the people were nice there, but I think it was because they…read moreknew they messed up and they didn't want a lawsuit on their hands. My seven month old kitten went in for a regular neuter and he ended up passing away a week later because of someone at the establishment intubating him wrong causing a hole in his trachea. He was there for over 6 hours and somehow they did not find out they caused this issue and it wasn't until he was home for not even an hour when I had to call another animal hospital for an emergency appointment because he was getting swollen all over and kept pacing. At other animal hospital/ER they took X-rays and saw his lung was collapsed caused from the hole in his trachea. He ended up needing to be transferred to another animal hospital that's open 24/7 so he can be watched at all times because his condition was so severe. This all happened on a Friday night and he came home Monday late afternoon. We had him home up until Friday when we reluctantly brought him back here to check on his stitches from his neutering. They told us he was in good shape and sent him on his way, until he wasn't even home for not even an hour when he started to get swollen again and not acting right. That's when we took him back to Somerset, and they told us that he might not make it and they'll continue to keep him comfortable.... Why tell us he's in good shape and now tell us he might not make it? I don't even know how long it was but my sweet baby ended up passing way on January 24th, 2025 (I am sorry for just writing this now). I understand that yes there are situations like this that happen, but they are RARE for a reason. This is not about money, they were nice enough to pay us in full for the ER visit and other animal hospital, and my family and I have no intentions to take legal actions, because what's the point? It's not gonna bring my cat back. I just wanted to share my story with Somerset Animal Hospital, because I do know people think very highly of this place but after all of this it has left an extremely bad taste in my mouth. I usually don't go and review places but I thought this was needed. Thank you for reading. (Some things are left out because they're unclear and not as important, and this would be even longer).

Been a client since 2011 , There was issue with the appointment time which honestly probably was…read moreon me I just got off my shift grabbed lincoln and rush to the vet, My bad so when they said i missed the appointment i said ok bye maybe sarcastically knowing me yes . Difficult shift i was tired no excuse . but the week before i was insulted by the staff over a 430 vet bill which was totally uncalled for, Yeah so maybe i had an attitude this past week. but honestly they changed a since they got bought out by a private equity company ,My past two Dr i had over the past 16 years i loved they cared, but lately all i got was floaters. I'll miss my two Docs who took great care of Seamus you know who you are, But the front staff and some technicians suck big time, My advice research before you put you're loved ones there, Especially Swansea. Goodbye Docs Seamus is gone now but thank you so much for his care his Doctors were the best actually.

I had great experience with my cat and getting the care he needed . thank you Vitality Vet for…read morecaring for him. mindful and caring staff , I highly recommend them. there prices are reasonable and mindful .

We cannot say enough wonderful things about Bay State Veterinary Emergency and Specialty Services…read more From the moment we arrived, the team treated Nero with compassion, professionalism, and kindness. During a stressful time, they answered our questions and explained his care clearly. The doctors and staff went above and beyond, showing expertise and genuine concern. They cared for Nero and supported our family. We are deeply grateful for the exceptional care he received and highly recommend Bay State to anyone seeking outstanding veterinary services.

We recently had to bring our cat to Bay State Veterinary Hospital for an emergency, and overall we…read morehad a very good experience. It did take some time for things to get moving once we arrived,almost two hours before X-rays were done maybe because it was a busier night...but once they discovered it was a bowel obstruction, everything began to move quickly. The doctors were very clear and informative, walking us through the situation and treatment plan. I really appreciate their transparency about costs and payment. They don't offer payment plans or financial support, but they make everything clear up front and require a deposit so there are no surprises. Every staff member we interacted with was compassionate, professional, and knowledgeable, which made a stressful situation easier to handle. While no one ever wants to be in an emergency vet situation, we're grateful Bay State is close to home and will definitely be our go-to emergency vet moving forward. Bonus points for the multiple phone call and email updates through out her stay in the hospital, and even after the surgery they are available to answer questions while my regular vet is closed.

Always know I'm going to be very satisfied with the care given to Emmie. Full examination. The…read moreenvironment is very clean. Staff there are very caring . You can tell they are all animal lovers. No question is silly. There very knowledgeable and never in a rush even when you know it's a crazy day. Definitely recommend.

Brought my dog here for her annual check up after recently moving to the area. Everyone from check…read morein to the Vet herself was very pleasant and helpful. My dog is very skittish, despite this they made her feel comfortable and were quick so we were in and out in no time. On top of this I found the Vet to be very kind and patient as well as knowledgeable. She took the time to explain everything and made the experience a pleasant one. Thank you!

The care and comfort the Fall River Animal hospital, its doctors and staff have given to our pets…read moreover the past thirty years or more has been outstanding. Regardless of the need. Well visits, shots, or more serious long term and palliative care, they are always there. The compassion and wisdom the doctors provide has been a comfort to us whenever our pets have needed care. I highly recommend them to anyone looking for a vet in the Fall River area. Mary Murphy

Worse vet ever. They only cared about making money off of me. They didn't care about my dog because…read moreof them she passed away since she couldn't get the help from them. Will never go back to them ever again. They are heartless

Awful. Don't not get the pet insurance. It is just a scam. Good luck with your oet they deserve way…read morebetter than what pet partners will provide.

Brought my sweet baby here to get neutered and we're on day 3 and he's healing perfectly! They were…read moreall so kind and informative. They made me feel so much better about leaving my baby for surgery! Their prices are fair too! Me and my 3 cats will for sure be seeing them from here on out. 10/10 recommend

Awful experience and will never go back. My poor cat was on heart medication and one morning could…read moreno longer walk. I know he most likely had to be put to sleep and would have taken him to my own vet but of course it had to happen on off hours. We took him to this place and when we got there we tried several times to explain the problem but nobody would listen. The demeanor was "get the animal in and out and collect a check" absolutely no compassion. There were a few people that were obviously not communicating with each other, and would read a script without stopping while we tried to tell them the problem and they just kept going on with their script. When they finally listened, they took Charlie in the back and gave him a shot. I couldn't even be with him when he died. Then they didn't seem to even care that they had to just kill someone's animal and handed instructions on what to do next. That was pretty much it. We never even saw a doctor. The most awful, humiliating and heartbreaking experience I've ever had putting an animal to sleep and I will never take my animal there again, for treatment or to be put down. I understand that everyone is busy, but if you can't handle the business and even do it professionally, then maybe you shouldn't be running it at all...

I've been coming here for years. Everyone is super nice and very helpful. The doctors are great and…read moreI can pick up my prescription dogfood and prescriptions whenever I'm low .

Wonderful loving care staff Short wait, maybe 15 minutes…read more Made me feel like my 11 month old 3.8 pound puppy was in the right hands to receive care

Always a tough visit. Personnel is very professional. Waiting area could be larger. They are…read morevery nice.

Have brought our dog(s) to Sakonnet since 2007. Used to be a very friendly place to do business…read morewith 4-5 experienced vets who were all keenly interested in our pets health and well being. Slowly over the years some of older vets retired, the practice got smaller and the service slowly deteriorate. Finally the last of the original vets (Dr Rhinehart) retired and I'm assuming the practice has been sold to new owners. For about a year (maybe longer) they did business out of a trailer in very cramped quarters. Recently we had an appointment for our remaining dog that we had to cancel at the last minute due to a family medical emergency. We rescheduled the appointment but they insisted on charging us $32 for a missed appointment as well. We asked them as a courtesy to remove the charge since we were long time customers with no previous missed appointments. They refused and refused to sell us heartworm meds unless we also paid the $32 missed appointment fee. We are now changing vets. Disappointing!

I had an appointment with Dr R for my 3 month old lab for his first puppy visit. I asked her to…read moreexamine his ears. She swabbed and told me he had a yeast infection. Charged $67 15mL Surolan Otic. She didn't even attempt to clean his ears. I asked her how much should a 20 lb lab be eating. Never got an answer. She was too obsessed with selling more vaccines and medications. I asked her to test his chip to see if it was compatible with their machine. She never tested it. I found her dismissive and rude. We will not be returning to this office. Bill $340 for rushed visit.