Wait times are impossibly long. Thankfully I'm insured, but the unadjusted rates KU Med charges are…read moreso egregiously high, it's not an exaggeration to say that they can easily saddle you with medical debt that would ruin your life, even for relatively simple and (in theory) low cost treatment. KU Med will do everything in its power to extract money from you, and very little to help you. I genuinely believe that this is an evil institution, and that the people who work here are evil. If you have any choice at all in the matter, please don't go here. My experience at KU Med has shaped my view of the medical system in a fairly profound way. I no longer have any trust in either the competency or goodwill of doctors. For the rest of my life, if at all possible, I will refuse any kind of medical treatment, and I do not respect anyone in the healthcare field.

Emergency? Ok wait 5 hours... that will be 10k$; 10k for 30 min of service?!?! Yes sir :) ;…read moreaaaaaaaaah

I LOVE KC Care! Truly an incredible resource and a place I'm so grateful for. They've helped me and…read moreso many folks I know with medical care and so much more.

The Doctors and medical staff are amazing and probably overworked and underpaid. The Support staff…read moreand communication is terrible. I asked if I was scheduled a two week follow up to go over my labs and the lady was like your follow up is in 6 months. Im like well what's the point of doing labs if they never go over them with you??? I don't think you have to be a medical professional to understand that does't make much sense. Oh and don't bother trying to call in to speak to a person. You'll play ring around the phone Rosey for 20 mins before either getting cut off or transferred to someone's voicemail. If you don't have insurance and don't have any choice then congratulations this is your choice.

Absolutely recommend this hospital and I definitely think its one of the best in the facility. They…read morehave always taken great care of me and the staff is really wonderful. I received the best care possible from them.

I had a spine clinic appointment the end of June 2026. I saw Dr. Ohio for a very serious problem…read morewith my spine. He went in depth to explain what it will take to do the procedure I need to have. He answered all my questions and was very straight forward about all the details. He spent about 20 minutes with me and did a good examination to make sure of what he was seeing on the CT scans was accurate. He was even kind enough to give me a referral to another Neurosurgeon who has a lot more experience with what I need done. His bedside manor was excellent with me. That's what I call a good DR. !! I would recommend Dr. Ohio to anyone who has a serious back problem.

I recommend going to an urgent care over sitting in an EMERGENCY ROOM any day. In out make an…read moreappointment.... This place I made an appointment and walked in the place was empty.....almost I was in and out in an hour. Had a broken foot. Yeah it hurt but I would have seen 500 people in an emergency room. They took an xray and said yup it's broke. Put a boot on it and away I went. Friendly courteous staff.

My husband tested positive for Covid and requested Paxlovid. He is within the time frame for it to…read morebe helpful for his symptoms. The provider refused to prescribe it falsely claiming the CDC doesn't recommend it. She also advised against the Covid vaccine. This is not medical advice or medical care. It's superstitious nonsense with a copay.

Staff, they have at research is unbelievable from the doctors to the nurses.They do excellent job.I…read moredon't care what anybody says they do care about you.My name's Thomas edward Butner they treated me like a king soon as I walked in and the respect they have is unbelievable the sweetest nurses that Karen sweetest doctors, they made my day, my stay very pleasant. They made sure I wasn't leaving without having a proper medicine that I deserve that I need. Well, I don't know about deserve that I need it. And they made sure that happened. I really don't know the Zach words to say about research, but I want to thank the staff from the beginning to the end for everything they done for me.\n I'm overwhelmed of the treatment I received being in their care They make sure I was comfortable. I mean, core she's gonna get woke up every 30 minutes 40 minutes. But that's just them checking on you, they didn't just do their job, but they care about their patients, and for that, I love every last one of you and thank you for everything you've done for me.

Been to this hospital for emergency surgery and been in their psych ward. all of the nurses are…read morerude and disrespectful. even the doctors. they act like they're doing it for the paycheck not the health of the patients. they don't help when you need help the most. they're very slow when they say they will help you. or they'll just bluntly ignore you. they've lied about me overdosing and taking xanax. the psych ward is so dirty. gave me dinner while i was asleep and woke up with ants next to me. on my last morning there i saw a roach in the dining hall. i've had to do everything myself with no actual help from any doctor. would not ever recommend this hospital for anything if possible.

Blood on the floor , long wait. No communication, I think they are just watching the gameread more

"Don't see people with asthma" WTAF. Snarky rep on phone could not have been more incompetentread more

I have been hospitalized on three occasions here. The staff is efficient and caring…read more My most recent visit was from 1/24/26 through 1/27/26. Aiden and Tiffany, serving in the ER, are outstanding examples of what you can expect in the ER and elsewhere throughout the hospital. Nurses Enrique, Michelle and Makayla Top Notch caregivers on the 4th Floor N Unit. The professional technicians: Richard and Arlene [portable X-Ray team] Mary in the CT Scan area, Austin who conducted my small bowel follow through and WENDY Ultra Sound operator extraordinaire !!! from the Imaging Department cannot be surpassed. One of the housekeeping crew is so sweet! Milinda was super - - dedicated to her work and engaging with those hospitalized. On another note - - the hospital food is VERY good! Kudos to the kitchen crew and Bernadette who delivered my meals. I was particularly impressed with the treatment rendered by Dr. Mattias D'Anna. Dr. Mattias D'Anna is a hospitalist at CenterPoint Medical Center. He has called on me on two of my separate hospitalizations. He's kind, knowledgeable and a wonderful communicator. He has a gift for using layman's terms to explain medical conditions, their impact on my wellness and how best to move forward. I cannot recommend him highly enough.

Last night , I took my friend who had a terrible experience. Somebody came with a broken finger…read morearound noon and did not hear anything till 15 minutes after midnight and finally got discharged around that time. According to my friend (And somebody else who was there and can back me up on this) The doctors were playing video games and online gambling on the computers instead of doing their job. When she got there, the receptionist In the ER told her to stop being a baby. The nurses were extremely unprofessional and we're not answering any calls or just said we'll get you when we get to you which led to somebody having an accident because he couldn't go to the bathroom. Security eventually did kick my wife and our friend and I who were waiting and not being disruptive at all out for no reason, Eventually, the hospital told her they couldn't do anything and she was so mad she just left and is gonna call a lawyer according to her. She has never lied to me so to be honest I do believe her. Later, I took her to Saint Mary's and guess what? She had to get four stitches in her finger. So now I can see why she's calling A lawyer. Apparently, Online gambling was more important to The ER doctors then actually seeing patients. I feel like This needs to be said. And I can Speak from experience that this is the slowest ER I have ever seen. It could be a minor injury or a major injury and they will get to you when they feel like it. This place needs major improvements.

Recently, I had surgery at RMC. My pre-surgical care was great. I felt listened to, and all…read moreproviders answered my questions. The OR staff was kind and patient with me during the short time I was awake. Post op, it took a while to get into a room. The updates to my support person were somewhat lacking. I know the hospital "isn't a place for rest," but clustered care should be a priority. As an example, 0030 vitals with a 0145 routine lab draw followed by an hour wait for Tylenol on a fresh post-op patient is not ideal. It was also at that time that my RN noticed the BP taken several hours earlier was low and needed to be rechecked. My provider had stated in a pre-op appt. that he would be the one to see me if I had surgery at RMC. His NP, whom I had never met, was the only provider I saw during my stay. She was very kind and provided me with options for my care. I wish I had known prior that plans had changed. After deciding I preferred to go home instead of staying an additional night for pain control, my discharge was rushed. Passing a patient off to a "discharge lounge" and having them provide less than 5 min of general education, without a support person present, is not beneficial to the patient. My discharge instructions also did not have any info on my potential high-risk post op complications. The staff as a whole were kind and seemed to be caring. The housekeeper did a great job cleaning up my room. Dietary came in and patiently went over options with me. The PCT's and RN's worked very hard to provide quality care when able and available. The charge RN who rounded on me was also pleasant. I am lucky to have medical knowledge and a list of HCW I can call with questions. If you must be inpatient, I recommend having a family member present at all times to prevent some of these issues.

I had shitty day nurses 2 days in a row. I asked to have the menu adjusted because im diabetic and…read morethe menus are carb heavy. They failed to answer call button after 4 attempts i pressed onemore time and got out of bed. Angry nurse asked why I didnt call...then informed me the turned off the nurse call on the bed. If I had been greeted in the first 2 hours after arriving on the floor. That might have been found. I had anal leakage in the bed but I was in so much pain after falling down and tearing up new surgery shoulder, I didn't know. Nurse didn't look and I slept in feces until I pointed it out. at which point they did not change the bedding just the chuck pad. An hour later, I found feces on my pillow and asked for a bed change. 4 hours later shift change-new nurse changed the sheets. That was only day one!

If you can avoid this hospital do it at all Costs. Harry…read moreTruman would be appalled to have his name associated with this place. it has to be the most unorganized negligent lazy staffed hospital I've ever had to experience. I wasn't even a patient thank God! They need to be thoroughly audited and screened for unhealthy cruel patient care. I am in utter shock and disbelief of what I have witnessed in the last 36 hours. The only efficient thing about this place is their metal detectors and security. Doctors nurses forget it efficiency is not a word I would use to describe the medical staff at this hospital. They cannot tell time and never speak any truth! NO STARS HAD TO PUT ONE TO POST REVIEW

University Health Physicians has been illegally billing me for the Medicaid portion of my…read moreMedicare/Medicaid bills here for 3 years now. To get the charge removed, you cannot mail them a letter because they will throw it away. You MUST call the phone number where it says "YOUR ACCOUNT IS DELINQUENT, TO AVOID COLLECTIONS CALL 816-404-8188". Then they will tell you every time "It was a system error". Then the clerk will lie and pretend that they already fixed it before you called. Actually, the clerk just removed the charges WHEN you called. Right after your next appointment, they will strike up the whole thing all over again with new charges that you don't owe: YOUR ACCOUNT IS DELINQUENT, TO AVOID COLLECTIONS CALL 816-404-8188. I have filed complaints to the federal government (CMS.gov), the State of Missouri Healthnet Department, and to the return address on the bills: University Health Physicians, 2310 Holmes, Suite 800. The MO Healthnet Division confirmed to me it's illegal for them to do this, that they are not allowed to keep making mistakes like this. As federal law allows, when the charges hit $500, they can report it to all three credit bureaus, which will lower your credit score and cause you to have strange hassles when you try to rent an apartment. Also, you will pay a bigger security deposit for your apartment if you can even get the apartment, you will pay higher interest on a Pay Later retail purchase, and you will have trouble getting a good credit card if you need one. So in other words, you must call them AGAIN AND AGAIN AND AGAIN to get their illegal system errors cleared up.

Because of the reviews & major anxiety w/doctors, I was super nervous about a procedure I was…read morehaving on 7/10/26. From start to finish it was by far one of the best experiences I've had when having outpatient surgery. Each person on staff was kind, compassionate and supportive. The nurse who cared for me after surgery was absolutely amazing. I sure wish I remembered her name. They stayed on top of pain control and nausea. I didn't have to ask, she was already taking care of it. I'm so glad I didn't let the reviews scare me away because like I said in the beginning, by far the best experience when going through outpatient surgery. Kudos to the staff in outpatient surgery.

I was there for four days in January. It was absolutely the worst hospital experience I have ever…read morehad. No nursing care was provided. I wasn't asked if I would like a sponge bath, brush my teeth,etc. only one nurse did a full assessment. Several times a nurse decided to look at my surgical site only to say "oh you have a binder on. I'm sure it's fine". As a retired R. N. of forty three years I was appalled at the lack of care. I would never recommend or return to this very poor care hospital. They were friendly but just didn't know how to function in giving care to a patient. The surgical staff was much better but the floor staff needs a lot of teaching!