Hallmark usually has a great sale after Christmas on their Christmas gift wrap and other Christmas…read moreitems. I stopped by, the location in Sunnyvale, to see if they had any Christmas gift wrap on sale. My supply is running low and it would be nice to get some for next year at a good price. They had quite a bit of Christmas decor and some Christmas wrapping paper 40% off. I selected 5 different rolls of gift wrap and headed to the checkout. This should last me a few years. The associate at the counter was very friendly. We had a nice chat while she wrung up my items. This location has excellent customer service. They also have a post office inside which is very convenient. I'm glad I stopped by today.

First, they close at 5:00pm they don't cater to the general population of customers! People work…read moreand don't usually get off until 5:00 and want to shop for cards and gifts but can't because they close so they can go home for dinner! That's not good customer service! 2nd, I bought some Xmas ornaments from them with a theme and after I hit home I realized I bought the wrong theme so I brought them back and they said no returns or refunds!!! What? It's an even exchange! I begged and finally they made an exception! I asked the hallmark store in oakridge and their policy is returns for Xmas stuff up until January! This store is a rip off and they make their own rules to fit them not the customer! They are not in business for the customer they're in business for themselves! I live in Sunnyvale but I'd rather drive to San Jose to a different hallmark store where they are actually hallmark friendly and cater to the customer

After the nearby Party City closed down, I quickly turned to Yelp to find an an alternative…read morelocation to purchase balloons for my daughter's birthday. I was able to buy a "bouquet" of about 10 latex balloons and, plus a large unicorn balloon, and a large number nine balloon, with the total coming out to about $50 (helium is expensive!!). The lady who helped me at the counter, was super patient and helpful, even advising me to upgrade to the longer lasting helium since I wouldn't need the balloons till the next day. The balloons did, as she promised, last for a good couple days, and helped make the party feel festive. Great customer service and I'll be back for other party needs!

Cool toy store with good Halloween collection. Convinient location and lots of parking. Friendly…read morestaff.....

My husband was intent on my purchasing a bag. We visited twice. Both times we were greeted promptly…read moreand welcomed. We were offered champagne on our second visit. On both visits we were shown beautiful bags and were asked to take our time looking around. On our second visit we met Angelino, I told him the two bags I was interested in. He had one of the bags in stock. It was love at first sight. If you're visiting the store, ask for Angelino. He's welcoming and helpful.

Found my perfect work/travel bag after being helped my the lovely Adah! She was patient, kind, and…read moreso helpful. We even got champagne! My boyfriend even grabbed a new cologne at the same visit. We absolutely recommend coming to this LV location and especially ask for Adah! Thank you again!

Had a wonderful experience! Jay was very helpful friendly and Energetic. I wish everyone gave a god…read morecustomer service like him. You normally go into these high end stores and they have snobby sales reps but here you actually care about their customers. Thank you Jay!!

I visited this location recently. I did not like the woman…read moreher name was Tina !!!! To me her customer service wasn't on Professional she talk to her co works front of us very bad and unprofessional maybe she doesn't know anything about customer service!!! She doesn't know it is very BAD to talk front of customers to her co works like this !!!!! May they didn't train her before !!!!!!

I went on drop day towards the afternoon/evening time. I was greeted by multiple staff with smiles…read moreand welcoming faces. I was given the opportunity to browse on my own which I appreciate. Getting help was easy. I was assisted by Ada who helped me put a wonderful bag together with charms and a new tag. There was a mix up about the tag and the staff was very helpful and quick to fix the problem. I appreciated no one becoming defensive or being rude. It's hard to come by these days... The problem was fixed and I'm extremely happy with my purchase experience! I wish I was from the area so I could make Ada my SA! She's great! Ask for her!!!

I stopped by the Coach store today, while at the mall. I was looking for a purse charm gift for a…read morefriend. I was warmly greeted and helped when I walked in the store. The lovely sales associate took me to where all the purse charms were. They had a huge variety, which I was happy to see. The prices of the charms ranged from $20 to $95. I asked if they had a cat charm and she checked for me. They did have them at one point, but they sold out. She also checked online but it was sold out there as well. I was really interested in the cat charm specifically, for my friend, since she is a big cat lover. I did appreciate the help I received and looked around the store for a bit. I didn't see anything else that I needed. I have shopped here in the past for purses and really love the customer service they offer here. They really go out of their way to help you.

I always have to pop my head into a Hot Topic whenever I walk past a location. This one is located…read morein the Westfield Valley Fair Mall. I only walked in far enough to check out their horror section that was setup in the very front of the store. So many Art the Clown options and Ghostface! I almost walked out buying a Loungefly Trick r Treat bag and a super cute pumpkin/Fall dress. The Loungefly was only $40 which is actually on the cheaper side, but I decided to not pull the trigger during this visit. Staff came and offered assistance - the young lady who complimented my daughter's Huntrix shirt was super friendly! I'm sure I will pop in again next time I am in the area! Check them out!

Cool merch but the store felt a bit cramped. Staff was nice though and helped me find the gifts I…read morewas looking for. I am waay too old to shop here for me.

Found awesome party items for my nephews birthday party here. Always great prices. Service was fine.read more

Came by the other to pick up a few items and it was a quick and easy experience. Parking is…read moreplentiful in the private parking lot with EV chargers. To my surprise, the store was stocked and tidy. Pricing has gone up drastically with some items $1.25, $1.5 and some even $5-7. The variety of goods has gone up too. Checkout was quick and easy. They take NFC cards too!

All of the staff are soo nice and helpful…read more The store is beautiful as heck. The quality and textures are so fine and nice to the touch. I took one of their cardigans home with me because I couldn't resist.

I love the staffs here. they are so friendly yet not pushy to make me buy things. Diana is so…read moreprofessional and always make me feel VIP even when I don't buy. Love u guys!