I brought in a couple of pieces, a necklace and a ring that needed repair. The repairs were done in just a couple of weeks. Very quick to get these serviced. The woman who I spoke with over the phone, Jackie Young, was very kind. I live in Los Gatos and quite busy right now to make it back up to Palo Alto to pick up the jewelry. She offered to mail it for a small fee. I was relieved and impressed that they would be doing this for me. I think the value of what I paid for my Brighton jewelry is well worth the cost and quality. Also I was impressed that she also wrote me a nice Thank you card with a lovely message. Thanks Jackie! read more

Brighton - Thank you card from Brighton - Jewelry Near Me - Palo Alto, California

See all

Friendly staff. Walked in, lady was kind and happy. Very happy and warm from start to finish! Would go there again. Miss the Valley fair shop. read more

Sometimes they are busy and it takes time to serve everyone...I have shopped Brighton since the 80's when they were carried at North Beach Leather in SF before creating stores ...while I miss the creativity of past designs more, the sales people have always been the best read more

don't buy stuff at Brighton my daughter bought me a $415 purse and earrings at one of their ("licensed") stores and returning it ( or trying to) has been a nightmare. I went to the store ( 5 days after purchase) and they would not take it back - then I called customer service and they told me to email customer care- customer care emailed me to call a store 400 miles from my home. that store didn't know what to do so I heard that I need to mail it back - at my expense ! after all that ! I have not received mailing instructions as of this review but I'l never buy a Brighton product - for sure read more

This Brighton location is a great place to shop for women's accessories. I've collected many pieces over the years...necklaces, earrings, rings, bracelets, sunglasses, and even flip flops. Few months ago went into the store and asked if they could fix/touch up a ring that I purchased last year. No problem to do this. It took a couple of months to get the piece back, but there was no urgency. The ring looks good as new! Appreciate they could take care of my request. The team is always very attentive and pleasant the times I went in and even if I ended up not buying anything. read more

Racist workers. They made my daughter feel uncomfortable! Employees were acting very rude and weird. we turned around and walked out. We will never return. This store isn't even worth it! read more

I loved shopping at the Palo Alto store. I felt very welcomed by Jackie and Tally. I was looking for stretchy bracelets. I was given different choices and picked a few bracelets on sale too. Brighton was also advertising a gift with purchase promotion. Thank you for making me feel a valued customer. read more

I am somewhat dismayed by all the negative posts. I have to say my shopping experience was delightful. I found the clerks to be knowledgeable and friendly. The git wrap was elegant and I feel fortunate to have shopped there. read more

It's been a few years since I shopped Brighton at Stanford. In the past, the sales people have always been friendly and helpful. Different story today. I was returning a small wallet which I purchased from a Las Vegas store 10 days ago. I had all original packaging, sales receipt, and even brought the gift with purchase item that I received that day. "Tally", store manager, was going to have no part of this return as the original tag from the wallet was not attached to the wallet. I tried to tell her the wallet never had a tag, but she would have no part of this as, according to her, the wallet was "not in it's original condition". I left the store and will not return. Tally has no idea what customer services means. read more

I came into the store today at Stanford and just unbelievable service!!!! Jackie was beyond amazing!!! Very nice and I love all my collectibles from the store!! It was also my bday and she had cupcakes for her coworker and gave me a cupcake as well which wad very thoughtful for her!! I can't wait to get my bday gift card soon and Xmas gift card!! Everything in the store is so beautiful!!! I will be seeing and Jackie very soon!!! Thank you so much! This deserves more than 5 stars!!! read more

I have been shopping at this store but really dislike the current manager, Tally. She is so pushy. Always wanting you to buy something more expensive. I will try to order online or go to the store when she is off. read more

I was told to put a mask on 1 year old upon entry, while I had one on. And they didn't say it nicely which was very surprising. Never happened to us. read more

Brighton - Jewelry Near Me - Palo Alto, California

I will NO longer shop here. I went in requesting a simple repair which they've done for me before and was told this is costume jewelry and will only repair if less than a year old... read more

Worst service ever on July 25th. A lady with an accent, and short brown hair was so rude. I won't go back again. She completely ignored me while I waited at the counter and had to drag herself over to ring up my sale. Completely unacceptable. read more

I've been a Brighton fan for over 10 years. Been shopping at this particular Brighton for the last few years and love it! The staff are super friendly and very attentive. Even when I have to walk out in middle of my shopping to walk the pup, they hold on to what I've chosen and pick up where we left off when I come back. They didn't only give me bottled water while shopping, but they also took care of my pup. They keep the store clean and well decorated. It's always full of new arrivals so there is always something new one has to get. Now they also have Brighton Creative Studio for the IPAD. It's a free application you can pick up at the Apple store (within few steps of Brighton). I love every item I've purchased here and the staff. Last time I was there, Anna was the one that helped me and she, along with the rest of the girls were incredible. You know it's a good brand when every item you buy is guaranteed! read more

Love Brighton items but I wouldn't buy some designs. Quite over-priced be t I bet the basic earrings, bracelets and long necklaces. Love buying Brighton at airports -often more sales. By the way Sales advertising means minimal items ! read more

I'm crossing this store off my list and will shop online from now on. I stopped in to the store today to ask a simple question about a necklace I was given as a gift. I had just used my hand sanitizer as I was walking in the front door when one of the sales clerks abruptly greeted me, if you can call it that, by jamming a bottle of their hand sanitizer into my hands. "You must use ours!" I complied, told her I had questions about my necklace and she quickly told me she couldn't help and an associate would have to help me. The associate quickly finished up with another customer but avoided me and walked the other direction. I made my way towards here but again, she turned the other way. I stayed in the store for a while, tried to get help again and gave up. I even asked the original sales clerk about a pair of $200 sandals I was interested in and she dismissed me. I walked out. No thank you, Brighton. I used to work for a Brighton store. This is NOT how we treated our customers and this is NOT how the Stanford store should be treating theirs. I was appalled. read more

My boyfriend and his daughter went in here to purchase birthday items for his mother's birthday today and we're taken care of very well by a really nice lady by the name of Amy thank you Amy for making our shopping today a pleasant experience. This lady is great asset to this store such a kind caring helpful person who takes most time to make customers leave with a smile on they're face read more

I am very disappointed in Brighton products lately. It does NOT seem that the quality is there as it once was when I first started purchasing these products. I at one time was a Huge fan of the shoes, hand bags, sun glasses, jewelery etc. I have spent thousands of dollars throughout the years. I recently bought a pair of sun glasses that did not live up to previous quality. I had them less than two week and they were easily scratched by a set of keys in my hand bag. I have other Brighton sun glasses that held up very well to being placed next to a set of keys. I have also had issues with the straw hand bags not holding up to their quality that was there in the beginning. I will not purchase any hand bags or sun glasses from Brighton any longer. I am anxious to see how these new flip flops hold up. read more

This store is off my shopping list. Last weekend , I went in to see if they have a bracelet that Brighton has online. The first time, one of the salesperson told me to just look around and see if I could find it myself. Then she went behind the counter to do other things. The second time I went in, I talked to a different salesperson, who was free at that time. This other lady told me that she couldn't help me because she wants to help a customer. I told her that I'm a customer as well, but I lost interest at that point and walked out. It seems that they are nice to some people and very rude to others. I'm done with this store though. I'll take my $$$ elsewhere. read more

I love the Stanford store especially! The women who work there are amazing!

Wow, had one of the worst customer service experience of my life at the Brighton Store at Stanford Shopping Center in Palo Alto. I go in to look around and talk about an old Brighton bag I had. They told me I could bring it in and have it cleaned and conditioned. So I left the bag there for a month. I got a call yesterday saying they couldn't service the bad cause the label with a serial number had been "burned." It was a outlet bag and not worthy of there time or energy. So I call the corporate office to go around in circles and have the operator argue with me about how it's an inferior bag and they won't work on it. I asked to speak to a supervisor only to be put on hold and told she will call me. So, I get a call from the manager from the store at Stanford who's idea it was to send this bag in the first place. She gave me a lecture on what an inferior bag it is and they will not clean or condition it. If I want it done will cost me $45.00. First time anyone told me of that price in a month. I stopped her and said I don't want to argue: she started to get condescending and said they will NOT work on a outlet bag. I mean WTF?!? How so totally rude and I don't appreciate being snubbed and talked down to. I have an authentic Brighton bag; not some cheap over seas knock off. What is the Brighton name worth as a quality designer name? Not very much. I didn't deserve to be treated as an inferior. Those bvags of there's sell for $300.00 to $1,000.00! Not worth the aggravation! Spend your hard earned money elsewhere. The manager even told me to go on social media to critic them. Obviously they don't give a $hit! Customer service in this day and age has hopelessly gone down hill. read more

I loved the bags and jewlery and I do not like to be ignored in a store...but being overly harassed by a pushy sales person is almost as bad and drove me out of the store quickly. read more

This is the kinda place you'd visit over and over again...especially when your mom & mom-in-law simply adore the bags here; they're huge Brighton fans. Recently while helping my mom pick up her bag that had been pampered to a shine inside out, I saw from the corner of my eye a cyan bag on display. Think they call it 'spearmint'. I knew it to be the color of last year but that color and design with the silver strap was such a beauty that my wife now owns a Brighton bag! With three women that I love so much in love with Brighton, I better roll with it. The sales staff have been most professional and polite in tending to us, and we also appreciate a hand-written card in the mail from Deborah from the store a few days after my purchase. Such personal touches are few and far between, but they will go a long way. We'll be back for sure! read more

Definitely one of my top 5 favorite jewelery stores! The designs are so unique and the staff is super friendly. They even called me on my birthday, which I thought was amazing! I can always recognize a Brighton accessory on another woman and love that it has a distinct look. The items are great quality and I love all of the pieces I have and am always excited to add to my collection. read more

My wife has been in love with Brighton Jewelry for over a decade. Her favorite location is the Stanford Shopping Center in Palo Alto. The staff all know her name, they know the product. They know me, the husband, when I go in to purchase items for my wife. It is truly a pleasure to go shopping at this location. I wish we lived closer. read more

My mom and I recently walked into the store to browse around, I didn't know what to expect. My mom ended up purchasing a necklace for herself and I purchased a key ring, the service was just amazing. They offered us water and cookies. This is definitely an amazing store! read more

Brighton is to quality footwear what BP is to safe off-shore drilling!! I have had to return 2 pairs ot their thongs because they've fallen apart. At $150 a pair that is pretty outrageous. As is their refusal to compensate when this happened a second time (different design, by the way) claiming it was wear and tear. . $150 for less than 3 month's wear is scandalous! I suspect they have significant quality issues as when their shoes fall apart, they send them to be repaired - making you wait up to a month in both cases - rather than replacing them automatically. Terrible customer service and products: one to be avoided. read more

today i went to the brighton store to make a purchase because i had a certificate that would expire at the end of this month so iwanted to use it. anyway has i walked in i noticed that they were busy so i looked around to what i wanted which i already knew . then rowan said hi to me. so then comes deborah. i told deborah what i was looking for and she helped me choose some beads for my leather bracelets. i purchased the two and one braceltes with the magnet. clasp.ilove the choice that deborah came up with and i was also happy with the service. so i will be back again. thanks deborah . read more