I called after i accidentally spilled a milkshake all over my car, Nick was super nice &…read moreunderstanding, answered right away, & i explained the situation and he was super empathetic and so easy to talk to! He got me in for the following Monday (today) and he came in right when he said he would (to my house which is so convenient!!), communicated perfectly with me & got it done in a reasonable amount of time!!! And it looks amazing!! Like a brand new car! And theres no gross smell or any residue in it anymore! The prices are so affordable, (especially for a 19 yr old who has no money like me lol) and I honestly had the BEST experience here and would not recommend anyone else!! Thank you, Nick!

Nick was great. He was very prompt. He answered my inquiry immediately. His price was very…read morereasonable. Car looks great!

They ran my vehicle through not once nor twice but three times and couldn't get it clean…read more Something about all the equipment not being turned on !! What gives ??

Outdated, don't waste your time, they won't fixing they're equipment…read more A car wash, simple, right? I got the $14 package with the brushes. Disappointed it wasn't dried I got out to buy a towel to finish the job myself. $1.25 for a towel, fair enough. In hindsight I should have realized from the looks of this vending machine I was better off without it. Put in my dollar, added a quarter, it didn't register it, or give it back, so I add another dollar and didn't get any change back either while two people are just watching me.

My first experience and it was a wonderful one. As soon as we pulled in a gentleman by the name of…read moreHunter was right there and helped guide me through the whole car wash service experience. Hunter was extremely friendly and readily available if anyone needed any assistance. It was very refreshing as a customer to experience. Thank you Hunter for that positive experience... keep up the great work

Took my brand new black truck through this wash. not only did it not clean it entirely but it left…read moreseveral white swirls that needed buffing out. never again for me.

The auto RFID and the License plate reader both not working, no manager on duty, the guy working…read moredoesn't know how to work the system to override, so no car wash. Should have let me through anyway, they charge me $30.23 on the 19th of every month for unlimited car washes.

Do not go here, I repeat do not go here. A young kid (Matt) took a heavy snow brush to my rear…read morewindshield and broke the rear windshield wiper on Sunday, and the metal piece holding the rear windshield wiper too. I immediately saw it happened and got out and the kid pretended he didn't know as I saw him in the mirror look at the ground. I asked them "what do you do in these instances?, I'm sure this happens all of the time." They had no idea, and then another kid finally came out and took down some information. I never received a call from the manager as he stated I would. I went in person Tuesday morning, and the manager looked at it and said to go get a quote at Audi. tried to save me the trip and went to Oreillys and bought a wiper to put on. He noticed that night, that the metal piece holding the rear windshield wiper was broken too. I called Audi and scheduled an appointment for a quote. On Thursday, I got a quote and brought it over in person to the Bear Rd carwash. A young kid met me and said he would put it on the managers desk and interrupted me the whole entire time, as I was trying to tell my side of the story to the technician who worked in the corporate office that was there fixing a machine. The kid told him my windshield wiper just popped off. No, the young kid Matt, took the snow brush to my back windshield and mutilated it. I was told I would receive a call, and no one called. My car has been in the shop for 2 days waiting on the go to fix it. We have been running around all week to get this situation fixed. I have been calling Bear Rd carwash and corporate leaving voicemails all week. They never call you back. You have to work around the managers schedule for them to even be there, and corporate does not work a normal M-F, so you never know when they work. They are refusing to send us the footage and are stating that the ice broke the windshield wiper due to not being able to see it at a 45 degree angle as he took the heavy snow brush to it causing it to break instantly. The manger wanted me to waste more time in my busy schedule as I work for a living to come in and review the footage and to explain why their not going to cover it and waste more of my time. The manger said the kid apparently couldn't see the black windshield wiper on "ice" which was some white snow as I cleared it off before I got there, but the manger could clearly see it on the video that it was at a 45 degree angle, but again the kid did not see it. They are absolutely reckless with brush and do not pay attention to what their doing. Their always on their phones, and caring about anything else than their jobs at hand. They're are completely incompetent, and immature about anything you ask them. Please avoid at all cost. Out 300$ buying new part by trying to wash our car. Rather have a dirty car then to come out with a busted up one.

I'm upset that these membership prices keep going up. Each time I go through the wash the back of…read moremy SUV is never clean. So basically I get a wash down oh the front and the sides Never the back Stop going up in price if the job is not being done correctly

Twice after getting detailing the staff somehow got fluid spots under the display gauges. First…read moretime I filed a claim and the entire gauge system had to be replaced. The 2nd time I went (only cause I had a gift certificate ) I spoke to manager and put a sign on my dash and they did it again! Young, inexperienced kids working on your car and they are clueless! Never go there!

I think (I use this term loosely) this has been my main car wash for four years. I like it, I've…read morenever had any problems and it's super cheap. I get the 4 deluxe wash card for $20, and I always feel I'm getting a great wash and hand dry for that price. The wash itself seems to be updated some over the years with new rollers and all is kept well maintained. Full disclosure, my vehicle is just a vehicle to me. I'm not too choosy about the exterior care. I don't hit the wash until I really need to. I've never had any streaks, or dirt left on and they do a good job with the windows. I'm mainly here to wash off the salt , or mud. The staff are quick and courteous and friendly. They are the reason I go back, I see the same faces every time and they're great. One minor consideration is the exit to Genesse St. can be a bit frustrating certain times of day. PS. I wrote this in the line for a wash :)

Would give a 0 star if possible. I always purchase the top wash about $14-$15. I would to go to…read morethis car wash years ago and never had a problem. The last 3 times I visited this car wash, I have had nothing but problems. Whether it's the car wash taking money and not providing a wash. Whether it's the car wash having no product (soap, polish, etc...) remaining and only spraying water. The best part about it is there is no way to contact anyone for help or to attempt to get a refund as all the phone numbers are out of service. Save your money and time and don't go.

Have been taking my car here for many years, always a top notch job at a reasonable price…read more Highly recommended for any of his services.

Service was quick and efficient…read more Quality of car wash was very good. Great vacuum area, self serve. Price competitive.

They are rip offs at the rt 57 Liverpool store I bought a month of free service when I went back to…read moreuse it the first time .They could not find any of my information on file . There representative was very rude and acted like I was trying to get a free service. Beware this is a horrible car wash to go to don't waste your time go to a different one . I will tell all my friends how bad they are .Its to bad I live right near them and it was convenient.

Johnny and his wife had been detailing my husbands car for a while now. He even repainted the hood…read morewhen it needed to be done. This is now his go-to detailer. We found him to be very reasonable for the quality of work he does. Also, this winter he sprayed the undercarriage of my husbands car. I highly recommend him.

Very professional, and timely. No gimmicks or hidden fees. I had concrete acid stains on the car…read moreand they were able to remove it at a very reasonable price. Happy with the service.

Since it's impossible to find Brandon's ice dam removal company on Google, I'll forewarn those…read morelooking to use his other company for detailing. Cross your fingers he or any of the individuals working for him don't do damage to your vehicle while under their care, because you'll likely be on your own for repairs. After over charging my husband and I for ice dam removal due to "supply and demand", the removal caused significant damage to our permanent gazebo, hot tub cover, sliding glass door and siding. The damage was due to the employees tossing ice blocks off the roof with no care or concern with where they were throwing it. Countless large blocks of ice were thrown from the roof landing on our gazebo, causing it to collapse into the sliding glass door and side of the house. Total cost of damages is (at minimum) $5000. After swearing at my husband on the phone during one conversation, later telling him it wasn't his fault and shouldn't be responsible, he offered us no more than $1500 and then hung up on him. The carelessness, immaturity and lack of professionalism is astounding. It's truly a shame that the company we originally called subbed the job out to Brandon and this is what we were left with. Though I can't speak to his car detailing, I would use caution when dealing with Brandon and any of his business as this is how he takes care of customers when a problem arises.

Call ahead before arrival! Fantastic service quality and efficiency! 10/10 refer a friend!read more