Starting such a huge project as installing a pool can be troubling, given the risks of hiring a…read moreshady/undependable company to do the work and the horror stories you hear. Thankfully, Elite Pool Designs put all of our fears to rest thanks to their amazing customer service, fair prices and excellent, high quality work. We previously had a koi pond in our backyard but, as the fish died out, realized we wanted something else back there instead. We reached out to Elite Pool and Cyndi and she came over the next day to assess our yard. As we had no idea where to start, she helped guide us through the whole process, connecting us with surveyors, tree removal experts and all of the other hidden things you don't think about when you decide "I want a pool". After the work to get the yard ready was done, we went to the Elite Pool offices to pick out the tile, lining and design of the pool. Cyndi walked us through the shape and features we wanted, and provided a very reasonable quote for everything, including, automation, a heater for the pool (hey it DOES sometime get cold here!) and a screen enclosure. Construction for the pool started in October 2024 and finished in late January 2025, and our hat goes off to Robert (owner of Elite Pool) for his help with managing the entire project. Crews arrived as needed and on time, and though there were some periods between steps where not a lot of work was being done, it was never unreasonable and given the holidays, totally fair. Inspection and electrical were simple and easy and now we are ready to enjoy our pool! For anyone in our same position, looking to install a pool from scratch but not sure where to turn, Elite Pool Design should be your first call, can't recommend them highly enough!

Poor pool service and overcharges for repair services. Charged me $99 for a bag for my vacuum and…read moreI looked and can buy so so much cheaper on Amazon. Needed wheels fixed on the vacuum and they told me take it myself to Pinch a Penny. His is after a $125 service charge. More than triple charged me for plugs for my pool fence. Bad experience and my mistake for hiring and keeping them.

We had our pool remodeled. Affordable pool did a very high quality job at a great price. We highly…read morerecommend!

My pool was destroyed after Hurricane Helene. There were literally fish swimming in my pool and my…read moresaltwater generator and pool pump were destroyed. After a few months the pool looked like a swamp. I had several quotes to get the pool cleaned and running again, some of these other companies really tried to gouge me and upcharge me on things I did not want. Bob came out and gave me a very reasonable quote and did not try to upcharge me on anything. Once the pool got cleaned out I decided I should refinish it and add a sundeck. Again they could of gave me an outrageous quote since half the job was done but once again I was given a very reasonable number. Communication was great by phone, text and email. The guys who came out to do the work were very friendly and professional. The job got done in a reasonable amount of time and the pool looks fantastic. The company was know as Walker pools previously but now called Affordable so you can look up both to find them. If I ever need pool repairs again they will be the first ones I call. Really great job.

Obviously, in this damn age, you don't know who you're hiring or if they're even going to show up…read moreafter you give them a deposit. Thankfully we made a great choice using ultimate pool remodel company. They were very courteous and respectful, answered multiple questions and reply to emails and phone calls quickly. Their was very professional and knowledgeable. And in the end did fantastic work. They were not the most expensive they were not the cheapest. They were right in the middle and we're glad we chose them for the value. They did amazing work. What made it better is they kept the timeframe that they said it would need to be done. Although our job was small, they took the time to do it right and make it look great. Thank you to all their staff for their work.

Ultimate was referred to me by another professional. They said these guys really did great work,…read morewere honest and professional. Wow, they were not kidding. Jason, one of the owners originally took my call, reviewed my project and coordinated the next steps. Gabe the design technician and project manager came to my house to discuss the project in detail while helping us to select the tiles and design. Gabe was personable, knowledgeable and professional. He laid out everything in detailed and patiently answered all of our questions. Once the project began it was streamlined, smooth and finished right on time. Best of all within budget. I highly recommend these guys for any pool and/or deck. Great team of professionals and family owned! Thank you Ultimate Pool!

Big shoutout to Paul for being awesome and helping me regrout my pool. A really nice guy who took…read morethe time to go out to the property and give me a really reasonable estimate and completed the job within just a few days. He is super knowledgeable and thorough and got the job done right.

Our pool pump went out. Paul came and replaced it. He owns the business not a large corporation…read more Will use again!! Thanks Paul

Save Yourself the Nightmare and Go with a Different Company…read more After receiving and selecting an itemized quote that included both pool and deck resurfacing--with applied discounts--the company failed to deliver the full scope of work. Despite clear communication and a signed agreement, the company only completed the pool work and continues to deny any agreement regarding the deck portion. This is a clear BAIT-and-SWITCH tactic of a shady business. Agreement was never met - so we had to hire someone else to finish the deck. They breached our contract and somehow expect us to pay them money we never agreed to pay. Within 20 days the pool began to delaminate, we have discovered 33 hollow spots within arms reach and there are TWO large cracks on the top stairs. We have Ring footage showing their crew using blow torches during the install to speed up the curing. (This is against National Plaster Council standards - which is who they have to get certified through to install/refinish pools) During the meeting (between owners Janice and Hardeep, and Allyn) they've mentioned in their updated reply that I am just now seeing: We agreed they would come to drain the pool with an NPT rep present (so we can trust the inspection results) and check the hollow spots that I've discovered to confirm they are indeed hollow. We agreed to pay them "their actual cost of materials for pool resurfacing" - which was relayed to be about $1,000. They don't even care to find out who their customers are. They refer to meeting Allyn (co-owner of this house and pool) who is NOT my husband. I was unable to be there - but Allyn is a full grown man and capable of handing the meeting himself. I then called Hardeep on the phone to confirm they intend to honor the agreement put forth to Allyn and told him we would like to proceed. He then informed me that he "was busy for the next two weeks" so he would "reach out to schedule the inspection" then. The texts I agreed to share, I still have and all time stamped. (These texts absolutely mention POOL & DECK) I told him if inspecting the pool and repairing it wasn't a priority for him for the next two weeks, then me getting the texts to him isn't either. That I'm happy to share them when we are face-to-face at the inspection. This business has a team of owners - there is no reason that one can't pick up the slack of another. I'd love to know how Hardeep getting upset I didn't send him texts when he wanted justifies them COMPLETELY turning around on their word and IGNORING the fact that they are responsible for an improperly installed pool (in addition to responsible for breaching a contract).

Pinch A Penny #175 Time recently came out to inspect a…read morefaulty pool light that was installed by a third party. After investigating the problem it was found that the light was compromised before installing. No questions ask. He took a minute to look at my pool's circuit board bc the salt cell was not getting power. After troubleshooting we found the problem and didnt require a new board. Thanks for your thoroughness and honesty.

I have two spas and have used Londons 5 or 6 times. Pearl is very responsive and always tries to…read moreget me help ASAP.​

Our jacuzzi stopped working after having many power surges from all the hurricane's last year…read more Found Londons pool here on yelp and they came right out and figure out how to fix it within few minutes. Gave us a fair estimate, ordered and installed a new pump. Everything was well communicated and scheduled with their office. Very friendly and fast service. Having them fix our led lights next! Glad they are close to us.

Stopped in looking to replace a pool light. She asked a few qualifying questions but like pool…read morepeople they ask them in a way like you have no idea what you are doing. I told her it is a 50' run and currently on 110. The way she answered and corrected me (wrongly) and the fact I would have to wait until Monday without even offering to show me what they could order just left a bad taste in my mouth. Seriously retail is not rocket science people. Acknowledging and not talking down to people is paramount for your industry. It was easier just to go online and buy what I needed and get it on Sunday.

This is a family owned business that has been around for over 35 years. The owner was always…read moreavailable to answer any questions during the construction process. He was easy to work with and very knowledgeable about all aspects of pool construction. Dave Reed builds an excellent pool!

Showed up when they said they would, very courteous and friendly however we were charged $185…read moreservice call which I don't have a problem with because they came from a fair distance away from us but was charged $200 for a thermostat that I could have gotten online for $40. $125 for a high limit switch which lists for about 25 or 30. Also left without plugging one of the connectors back in the controls so it wasn't working properly but I managed to locate it and plug it back in. Rarely do I write reviews but in this case I thought it was warranted.

Paid to have Motor Replaced and Leak Repaired.... When they FINISHED their job and left , They…read moreNEVER FIXED the LEAK ....Not only that, they wanted to CHARGE ME AGAIN, FOR A REPAIR that was ALREADY PAID FOR.... They Never Checked to Make Sure SPA was working correctly Before they Left the Job...... WILL NEVER be USING THIS "So Called" Spa Repair Company Again Bottom Line, I had PAID for a Service that was Never Completed and when they offered to come out AGAIN, they wanted to CHARGE AGAIN FOR A SERVICE that was already paid for and NEVER Completed...... DO NOT RECOMMEND ......

Always great customer service! Elijah is always super friendly and helpful. He's been a great help…read moregetting my pool with high CYA levels back in order! Thanks!

Just watched a handicapped guy bring clorine out of the store, the cart turned over on the very…read moresmall ramp. Hit his BMW and containers fell on the ground and started leaking. He is old handicapped. He looked at his now scratched car. Started picking up leaking containers, clorine all over his hands. No one in store came out. No one answered their phone. He actually picked the cheap little cart and put it back in store. One mile east is a Pinch a Penny that never lets customers carry. I go there. I am handicapped or I would have helped.