Bought my spa from Tim. Been about three years and everything that was promised about the quality…read moreof the manufacturer has been true so far. They honored a minor repair under warranty with no issues and chased down another problem that turned out to be the electrical contractors fault. Would buy my spa again from Tim. Delivery did not go the smoothest as my one point of criticism. I talked directly to Tim about it so my complaint wasn't blown off or anything like that. Pro tip: know in advance what direction you want your spa cover lift to go and which direction you want your service panel to go. Go through the manual's installation manual to make sure all steps have been done including closing a drain port in the motor. You're gonna have a bad time if someone decides for you or forgot a step.

We purchased a swim spa and a hot tub from Tim's Pools last year. Tim was fantastic to work with:…read morehonest, professional, knowledgable, warm and so helpful. Highly recommend you at least check out Tim's if you're in the market for a swim spa or hot tub. Tim is the best.

We needed repair on our hot tub. We chose Ken because of his good reviews. Unfortunately, we can't…read moresay the same. He kept us in limbo all weekend, then told my husband he would be out late afternoon and would give him a 30 minute heads-up so he would have time to leave work to meet him at our home. My husband never heard back from him so he texted him at 4:40pm. Ken replied he wasn't going to make it because he got stuck at another job, and he didn't offer another date/time. I just looked to see where he lives/runs his business out of and it's very close to us, but I guess it would be after 5:00 when he got here and apparently he doesn't work after 5:00, regardless if he has a commitment or not. If he doesn't want it, there are plenty of other people out there that would take/earn our money.

What a nice guy. He arrived on time and quickly diagnosed the problem. He responds to texts quickly…read moreand keeps in touch prior to the visit. I won't use anyone else.

I spoke with Ron and he told me to send pictures of my hottub problem. That being said, he…read morediagnosed the problem told me what to get and where to get it. Said I could do it myself & didn't feel comfortable charging me for this. Also if I had any issues to call him anytime or he would be out to help. You just can't find good folks like that anymore. So now my diverter is leak free and the wife can enjoy. Thank you so much Ron.. I still have you on speed dial.

Hot Springs did not want to fix the leak. Instead they just tried to sell me a new hot tub. Ron was…read moreable to fix my hot tub at a fair price. When Hot Springs tells you that you need a new hot tub, call Ohio Cities instead.

We had been using another pool company but every visit got more and more expensive - more chemicals…read more- more service. Someone suggested we try Tsunami Jims and it made ALL the difference. Jim came out and taught us what the equipment does and how to work it, how to take care of everything and what it does. We bring out water and they test it and make suggestions never pushing extra things "just in case". Recently our pool went green in the heat and nothing we did helped. We took pictures and samples to Jims and got a complete care process. We followed his instructions and 2 days later we were in the pool - crystal clear. Jim even called to follow up and make sure we were all set. Kathy is a sweetheart and always takes the time to hear me out or talk to my toddler. The staff takes the heavier items out to the car for me when my hands are full. We started using them to open and close our pool and offered vacation service. This is an independent store, family run. The staff is small and busy. Sometimes I have to wait a few minutes while they finish a call but I've found emailing is a good way to schedule service/help esp in the spring when they are slammed and its not an emergency. This is our shop now. Thank you Jim & Co!!

The owners are incredibly difficult to do business with…read more I contracted them for pool closing 2 years in a row. Each year, it is incredibility difficult to get a price up front. They always seem to run into issues and have to increase the price after they do the work. In addition, the the prices have increased 100% year over year; which I feel is unrealistic and this always occurs after the work. It is like they magically run into problems and have to increase the price. And, finally, it is super hard to get a consistent schedule with them. They always have a week window. For pool closing, there is preparation work on the home owner's side. Ideally, you would do this the night before; so debris has less time to enter the pool before it is officially closed.

Each time I go to Leslie's West Chester location the employees are helpful, easy to work with and…read moreknowledgeable.

I gave 1 star because you can't give ZERO Leslie's opened…read moreclose to my home a few years ago and I was excited to have a pool supply store close - but now I drive an extra 15 minutes to Tim's so I can deal with competent people. I paid a lot of $$ to have them open my pool - they literally dumped all of the winter debris INTO my pool and left it for me - it looked like vegetable soup - and they would not return my $$ My last experience was calling them and asking if they were open until 7pm "yes" the girl responded "I will be there in 5 minutes - see you soon" I said I got there at 6:54 and watched the same young lady from behind locked doors - when I tapped for her to open she ignored me and left This place is not only incompetent, but flat out unprofessional and rude Shop somewhere else

Mike came and repaired our hot tub and did a great job. we were having an issue with the gfi…read moregetting tripped. Mike was able to isolate and fix the problem. Very professional and personable. I'd highly recommend him if you are in need of a repair.

Mike gave me advice, over the phone, that prevented an in person service visit! Saved me money and…read moretime! Polite, professional and quick to address my inquiry! I would highly recommend Advanced Spa Repair. Ron in West Alexandria, Ohio.

Ben is in way over his head. He has taken on too many customers so can't give adequate service. He…read moreleft our pump with a stripped piece so flow stopped hours after he left. Now we're stuck with a green pool while we try to find a reliable service now late in the season. Just feeling disappointed.

Ben with Cool Poolz was very professional. It was late in the season to get our in ground pool…read moreclosed and winterized and I really needed to get it done. He realized this and squeezed me into his schedule three days later. He was on time, obviously experienced and very knowledgeable. Job completed perfectly. I highly recommend this company!

Have repaired several leaks in my hot tub over the past 10 years. Always quick to respond, keeps…read moreeverything clean and is very fair on pricing. I highly recommend Jeff to anyone needing repairs.

Called Jeff about my pool pump he came a day later and handled his buissness! I recommend Jeff to…read moreeveryone and your pool should never be a hassle thanks to JEFF!