Although I had no problem with Arrow/Slendid taking me to Westchester County AirPort, Arrow/Splendid left me stranded at midnight at Westchester County Airport on my return flight. The driver was waiting for me when I got off the plane, but left when my luggage took a while to get to the carousel. She did not bother to tell me or her dispatcher. I will never use Arrow/Splendid again. read more

Totally unprofessional. I requested a pickup at JFK for 4 with luggage. I called them from LAX to update that there was a 2 hour delay in our ETA. They said no problem the driver would monitor our flight. The driver calls me twice to tell me he's at terminal while we're still in the air. I tell him that I will call him when we come out, twice. He's there in a RAV 4 that barely takes our luggage and has me in the (very uncomfortable) front seat after he moves his junk onto our luggage. He said that his office never told him how many of us so it wasn't his fault but it wasn't my fault either (LOL!). Will NEVER call them again. Suggest you don't either! read more

The driver, KAMAL, cab#200, literally took my credit card and tapped it twice without me seeing it. Would not give me a receipt. I had to beg for a handwritten one. He ended up charging me 24 dollars for a 3 minute drive. He drives like a mad man and does not respect speed limit. I called the company 4 times and they did absolutely nothing to help or reimburse me the double charge. AVOID THEM AT ALL COSTS!!! WORST EXPERIENCE WITH A US TAXI COMPANY. DON'T TRUST THEM. EVER. read more

One story - they picked up my 16 year old daughter for what should have been a 15 min ride. Driver got lost several times and it took 50 mins to arrive. When I called the office to complain, they hung up on me. Need I say more. read more

very nice woman driving this cab very friendly talk friendly person gave me her card good to have a nice especially these days when most people don't care read more

Horrible...!!! Horrible...!! I called & requesting a taxi on 10-21-25@ 7:30am to go work & the taxi never showed up... The dispatcher informed me that I would be a few minutes ... Never showed up so I ended up paying for a Lyft read more

Zero stars. Stay away. Called to book ride asked 2 questions and they became nasty as hell . Never again.

Splendid day s horrible. DON'T USE THEM. booked them coming home for 11 pm pick up at Westchester airport. They confirmed and said to call the day before. I called day before and they DID NOT have me booked so the woman booked me. Called again today before my flight and they confirmed pick up. Landed and NO cab. Called and manager said we have no one to get you. I said why didn't you call? Your company confirmed TWICE!! I said you can't leave me stranded and he said you have to get someone to get you. UNAPOLOGETIC AND NOT CARING AT ALL. HORRIBLE STAFF AND SERVICE. Save yourself the headache read more

This company continues its to disappoint, the you can't even say their customer service because they are rude, unprofessional, and just don't care about any customers. I don't recommend this company at all! The lady that answers the phone is just nasty and doesn't provide any accurate information. read more

Zero stars. Our flight was delayed and despite the car rental spot stating they were going to wait for our flight to get in, no car rental place was open at this airport. No Uber, no Lyft. Called this taxi service after seeing 2 different groups get picked up at the airport. I called and they said they don't pick up at Westchester county airport. Good to know since that was exactly the opposite of what was on their website. I'll just keep waiting at the airport at 4 :19 am with three kids. read more

Cab back seat cushion completely destroyed where you could see the inside white stuffing, that was dirty. I guess from overtime passengers sitting on it. Driver watching his favorite Indian TV program on his cellphone while driving. He did not turn on the fare meter like he is suppose to, then made up the fare he wanted to charge. When I mentioned all of this to the driver and that the taxi and limousine commission will be notified he didn't care. I believe every last one of these one star reviews about this taxi company. read more

this company is anything but splendid. we arrived late due to a delayed flight and needs a ride to our car. One taxi driver waiting for fares at the airport wouldn't take us because he could make more money on another fare; another driver said "how much will you give me," for the same reason. Disgusting and not at all customer service friendly. read more

If I could have gotten another ride, I would have but no Uber available. Absolutely terrifying ride. Guy was all over the road, riding the ass of every car in front of us. Nearly hit a few different cars and he never seemed to notice. Never used a blinker. Swerved in and across lanes and every time his phone beeped, he took his eyes off the wheel. Stay away from this company. read more

Charged me $16.00 to go from Greenburgh to Elmsford! They stuck me up without a Pistol!! I forgot! The driver told me that the DISPATCHER is in Columbia and I said, "The Country?" And he said yes!??! What the Hell????? read more

Unreliable. Tried to reserve a taxi for an airport pick up about 12 hours ahead of time and gave dispatcher the address where I was going. Was told to call when plane landed and a taxi would be dispatched. When I called upon landing as directed, the dispatcher said no cabs were available and hung up. read more

I've used Splendid for a long time and they've always been great within the Harrison and White Plains area - arriving within at most one or two minutes when called or if it was set for a specific time, sometimes arriving 5-10 minutes early with a call or text to inform me they've arrived. I was in Rye today and needed a ride back from the area. Rye is a little bit out of the way of the main area Splendid operates within, but it's listed as an area that they service, and I have gotten rides to and from there in the past without issue, so I called. The dispatcher confirmed a taxi would be coming for me and then hung up. I expected a twenty to thirty minute wait, considering Splendid does not have many taxis in the Rye area, but by the forty minute mark I was getting concerned. I called up the taxi company again and told them I had called forty minutes prior asking for a ride from Rye and the same dispatcher from before looked into it for me. After a few minutes on hold she came back and informed me without apologizing that the driver who had taken my call had decided not to come and there weren't any taxis in the area at the moment. I said alright, and asked if there was a taxi on the way now then. Again, she said no and this time apologized briefly, but made no attempt to rectify the situation and I was left scrambling to find a different company to ride with. Splendid shouldn't keep a customer in the dark for forty minutes without bothering to inform them their ride decided they weren't worth showing up, and they shouldn't decline to dispatch a different taxi after. The behaviour by both the dispatcher and the driver was extremely unprofessional and despite my previous experiences with them I will not be relying on them in the future. If there's the chance that they won't show up, I can't. read more

This company should not be used by anyone. Their driver picked up my daughter at brazen fox in white plains and drove her around for an hour while making inapproprite comments. The trip is only a 15 minute trip. He was abusive and scared her. This is unacceptable. We called the company and they were not helpful at all. All women should be aware that this company has drivers that are not monitored. Do not get in these cars. read more

Never liked them, but tolerated it because you get what you get for taxi service in WP... until the other day and now I will swear off them! Needed to catch a train in a hurry called them 25 minutes before the pick up--on a Sunday afternoon-ie. they aren't busy and they said someone will be there shortly. Waited, nothing. I called- some girl picked up and a guy shouted from far away LAUGHING someone will be there. I said ok and hung up. Waited more-called again begging them to hurry because I would miss my train. hung up on me, called again, hung up on me. Missed my train, cab never came and all I can do is write this review so people learn to never rely on them. O--and a 4 minute 1.5 mile ride to the train station is 7-8 bucks and do ABSOLUTELY expect if you are leaving from the train station to your destination, they will try to pack the car with other people and charge the same-even though that would NEVER happen in NYC.Complete BS! read more

Funny how there are so many ill reviews about this service, because they are the ONLY taxi service I trust in White Plains. Once a month, I have to work at NY-Presbyterian's Westchester Division Campus. The ride from the White Plains train station to the hospital is always a little exciting...both in good and bad ways...because the miscellaneous taxi companies waiting at the station love to charge varying prices for my co-worker and I, and they REALLY love to not wear seat belts, go 15 MPH over the speed limit around tight city corners, and run red lights. Nothing like an adrenaline rush and pondering your own possible vehicular death to jump start your work day. Not sure why, but at 7:15 a.m., I rarely see Splendid taxis at the station, so we pick whatever we can. The way back to the train station is always pleasant, because the woman at the front desk of the hospital calls Splendid and I know I'm in good hands. Their taxis are always clean. The drivers I've had are friendly (or at least genial, which I'll take). Their rates are always consistent. I know it's going to be $7 every single time. They don't speed. They wear seat belts. They don't cause my life to flash in front of my eyes. Even though I feel bad for those posting bad experiences, every taxi service will have someone that'll give them a bad ride. It's inevitable. Still, after almost two years of consistently using Splendid's services, which amounts to approximately 24 taxi rides, I really have nothing bad to say about them. read more

I've had the misfortune of being IN several of their cabs, as well as enduring these speeding menaces on the local streets in White Plains. Like most of the other taxi operators in White Plains (with the exception of Greenburgh Taxi, which isn't quite as horrid), their drivers are a COMPLETE menace to anyone driving, walking, or riding a bike in the White Plains downtown area. Their drivers clearly do not know what "right of way," traffic signals, or courtesy is. It makes me wonder who the hell they paid to take the written and driving tests FOR their drivers, when clearly they lack even the most basic knowledge of rules of the road. read more

My wife is 9 months pregnant and she called Splendid Taxi this morning to bring us to the train station. When we went outside, the driver was waiting for us. He looked at us, waved and said, "Sorry, I have to go!" as he drove away. We will never use Splendid Taxi again. read more

We used Splendid twice from White Plains to HPN and once to return from the airport to our home. The single most important requirement for us when we travel to or from the airport is that the car arrive when the appointed time comes. Splendid came right on time all three times. We pre-arranged our pick up at home. We called from the airport and waited less then 10 minutes. read more

If a zero was available, it would have been the rating of choice for this sorry excuse for a transportation or "service" company. They constantly lie and mislead about their timeline and availability, and apparently have so much business despite COVID and Uber or Lyft that they think it funny (literally laugh out loud) when you question their ETA. We will never call them again, and neither will the restaurant that tried to arrange the trip for us. We tried to give them another chance after many disappointments in an effort to support local businesses during these hard time, but clearly, the hardest thing for Splendid is service, honesty and integrity. Que lastima. read more

I called Splendid Taxi 25 minutes before our train was leaving to make sure that we wouldn't miss the express. The guy who picked up said "right away". We go downstairs 5 minutes after I called and wait in the rain for a cab that never showed up after 15 minutes. We call them again and they said someone else took our taxi. That's impossible because no cab ever showed up. They never sent them. They offered to send another which came in about 3 minutes. We missed the express train and ended up having to sit on the train for an extra 15 minutes. We live about 1 1/2 miles from the train station so it is about a 3 minute ride. I have taken a taxi to the train station before with Splendid and the fare ranges from $5-$8 for some reason. I will never call Splendid Taxi again. Uber or another taxi service is getting my money from now on. read more

I have to say, I'm a bit surprised about the negative reviews here. I've had nothing but good experiences with this company. I occasionally have them pick me up at home, or take them from the Metro North station, and in every case they have been reliable, courteous, and affordable. Definitely a good taxi option in the area. read more

Car 86 has a meter that is too fast.when i told him.he yelled at me..i had to get out before my stop because already the price was too high.i take taxis all the time and its never as high as today.please haved the driver adjust his meter and attitude.next time.im reporting to police. read more

This morning it took almost a half hour for the cab to pick me up. They were not busy so not quite sure why it took so long, especially since I was on Mamaroneck Ave. This is not the first time this has happened. Wish they would bring back the kabx app, their service seemed much more efficient then. And again today! When I called to check on where the cab was they hung up on me!!!!!!!! I extend both the drivers and dispatchers the every courtesy and have not even complained when various drivers charged me different fares for the same ride. This company has really gone down hill! I don't think I will be using them again. I don't recommend that anyone else does either, at least not if you want to get anywhere is a reasonable amount of time. read more

BY FAR THE WORST TAXI SERVICE IN THE ENTIRE WORLD. THEIR DRIVER JUST HIT MY CAR AND DROVE AWAY CAUSING COFFEE TO SPILL ALL OVER MY CAR. The driver just pulled away saying "Oh sorry." I have been using this Splendid or three years and hate myself for using them, except for the fact that they are practically the only cab service in white plains. Here are a few of their NORMAL ACTIVITIES. 1. Hang up on you when they are busy 2. Say they will arrive within 5 minutes - cause you to miss flights and trains. 3. Go the wrong way and charge you more. 4. Leave you stranded in the rain because they don't call to say that they made a mistake 5. RUDE AND OBNOXIOUS TO THEIR CUSTOMERS WHO ARE LOYAL TO THEM read more

Worst customer service ever. Lady that answers the phone was rude and then hung up on me 5 times. I usually take this company once or twice a day now I will never use them again. If I were you any needing a taxi call arrow or anyone else. SPLENDID is the worst company I have ever encountered. And on top of it there prices change everyday. Rude people and price changes. Good job guys doing well!!!! read more

I wish I could give no stars because this is the worst car service I have ever used. This review is not based on a single experience - it is the result of multiple failures on the part of this very poorly run company. Aside from the general indifference you experience from reception when you call, I have on a number of occasions been quoted a price from a drive from point "A" to point "B" only to have the driver charge me a dollar or two or three more. These were local trips in White Plains. Ok. No big deal - never posted a bad review - but frustrating nonetheless. What I thought would be the last draw for me was when I booked a ride ahead of time to be picked up the following morning and brought to the Westchester Airport with my family, and the car never showed up. We called the office a multitude of times after the pick-up time passed while standing outside waiting (at the same familiar location they had picked me up in the past [and any number of people who live in the Seasons condo building] a multitude of times). We realized after 15 minutes past the scheduled pick-up time and after all the calls which were not being picked up, that they were just not coming. We had to race to the airport in our own car and spend the money to park there for a week! They never called back. I called when we returned home to make a complaint. No apology was offered, much less any gesture made to address the couple hundred bucks they cost me. Total deadbeats. After that I swore to never use them again. We thereafter moved to Elmsford and I have rarely had the occasion to use a car service. Unfortunately, we had the need for one this morning to go from Emsford to the WP train Station. I called last night to schedule the pick-up and asked how much it would be. I was told $12. When my wife gets in the car this morning, the driver tells her $15. Now I'm not too concerned about the $3 dollars, but I am seriously annoyed at the way this business functions. So, I call the office on principal to explain the situation and the guy tells me "you should know that it is $15 to go to the train station" (as opposed to "I'm sorry our agent misinformed you..Etc). Seriously? F$&K YOU. If there is any way you can avoid using this terrible service, I suggest you do. They are rude, unprofessional and dishonest. read more

I've been on occasion. From north white plains train station to a 3 minute drive up the street, in the day they have the meters running and I pay just shy 6 bucks. I have no problems with that. What bothers me is at night they charge me 8 bucks as if gas prices go up at night. I'm tired of paying extra at night for the same fare. I will no longer use this cab company. Just call arrow taxi at least they are honest and consistent with fare. 6 bucks. read more

BECAREFUL WITH PRICING!! MAKE SURE TO ASK PRICING AHEAD!! I took this cab to work for $15 dollars in the morning and two days later, same distance, same locations..they are trying to charge me $20 I told the guy that he was up charging me since I was given the price of $15 two days ago and he got nasty on the phone and said "too bad, do you want it or not?" I was in the middle of asking him why and he simply hung up on me. ASK FOR PRICE FIRST....THEY WILL VARY ACCORDING TO THEIR MOOD AND DAY IT SEEMS LIKE! read more

Horrible service. Called requesting a pickup at 3am, agreed on fare of $19 from North White Plains station to Westchester airport. When I arrived at the station, the cab driver was waiting. He proceeded to wait until the cab was full before taking us to our various destinations. When I was finally dropped off, the guy said the rate was $30 and that he didn't take credit cards, even though there were clear VISA/MC logos on BOTH rear windows. So after shelling out another $5 for the atm, I'm writing this and calling the BBB. Splendid Taxi, I wish you a slow, painful death by New York Court. read more

I live in NYC but work in white plains so often use this cab to take to and for the train station. What a rip-off! $12 for a 10 mins cab ride. Not only that, they are almost always never on time, the cab drivers are rude and often try to rip you off. I have had the cabbies quoting me anywhere from 12-15$ for the same ride. Ridiculous! Honestly, if I had a choice I would never take this cab service. Horrible service. read more

I've never taken the time to write a review anywhere, but feel compelled to do so after my experience with Splendid. I reserved a 4:45am ride to westchester airport with a very rude representative. I asked him to confirm all my information, which he did... reluctantly. The next morning, the taxi didn't show. I called repeatedly, but nobody answered the phone until 20 minutes later. The woman said there was no record of my reservation. She said it would take another 20 minutes to send out another cab. I was upset that they mishandled my reservation and obviously didn't care. In response, she literally hung up on me. I missed the flight and had to buy another ticket. Please save yourself both money and trouble by going with another car service. Booking with splendid was a $300 mistake. read more

Whoever answered the phone at Splendid taxi was less than splendid. I was calling to book a taxi for the following week to ensure we had a ride to the airport. All I got was a rude "call me the day before". Someone over there needs to learn how to answer and field phone calls properly. Why would I book with a company that is rude from the start on the phone? No thanks. read more

I avoided using them for about a year because of their rude and unprofessional behavior. However, I had to use them again recently (had no choice). Their rules: 1. If you call us at 6:30 and we show up at 6:35, you better be waiting or we will leave in less than five minutes. 2. If you call us at 6:30 we can also show up at 6:55, and you better be waiting or we will leave in less than five minutes. 3. We charge you what we want. In other words, we should be grateful that Splendid has agreed to drive us someplace. We better stick to their rules because they are doing us a tremendous favor! How a company like this stays in business is beyond me. But I am finished with them. I'd rather walk. PS: don't even get me started on the dispatcher! read more

I would give this place zero stars but unfortunately that's not allowed. I call this place at 4:58am for a taxi to the WP Metro North Station. The guy says right away. So I'm waiting and waiting. I glance at the time. It's 5:11. My train is at 5:11. No biggie I guess I'll catch the one at 6:05am. I called to speak with the dispatcher. I call and get put on a nearly ten min hold before getting hung up on before I can speak. This happens 3 more times before somebody picks up. Says what?! I tell him and before I can finish he also hangs up. The time is now 5:29 and still no taxi. Nearly missed the second train. Will def never be taking that shit service again. Thank god for uber. read more

I have never been treated so rudely as a customer, so please excuse this long-winded story to illustrate my point. I recently used Splendid Taxi to get to the White Plains Airport with absolutely no problems and no complaints. Upon arriving back to the airport after my trip, I called Splendid to arrange for a cab home. They said no problem, 9 minutes. Waiting outside, I see 2 Splendid cabs right in front of each other. A couple got in the first cab. I go to the second cab, whose driver says "You going to Armonk?" When I say no, he drives off right away. I called dispatch back, assuming that the couple that likely took my cab was actually going to Armonk, and I tried to get that second cab to come back around to pick me up. The guy at dispatch said okay, no problem. After a few minutes, I see the cab come back, and he stopped short of where I was waiting, picking up somebody else. I still wait a couple more minutes to give Splendid the benefit of the doubt, but still no cab for me. So I call dispatch again, who says the cab for me is almost there. Having been burned already, I asked if there's any way I can guarantee that this driver will look for me (such as ask my name, call me first, dispatch give me the car number, etc.). The guy says if I stand outside, ill be fine. I'm trying to tell him that I've been standing outside this whole time, but the guy can't hear me because every time I start to speak, he speaks over me and just gets louder, nastier, and more unprofessional. I had to yell "excuse me!" in order for him to stop yelling long enough to explain that I had been waiting outside. He then questions how someone else could get in my cab, insinuating that I am an idiot. While trying to explain the quantum mechanics of someone standing 200 feet in front of me and reaching the cab first, he began to yell at me like I was a child. I told him right then and there that I have NEVER been treated like this as a customer, and to send my cab elsewhere, because I will never be using Splendid Taxi again. read more

Called 20 min in advance for pickup, they said right a way. Nobody showed up in 10 min after i asked the cab for. Called again, they said they will be there shortly. Another 10 min still noone... Called again, the rude lady said driver came and didn't see anyone and left, just outright lie... Called another cab company, of course missed the train because of these liars... read more