Self Serve Dog Wash Station…read more Stopped in at the brand new opening of the Bosley's in the Langley Mall. Store is well laid out and the staff super friendly and helpful. Do was as advertised on their website as $15 per dog with towels, shampoo and conditioner all included. The newly installed sprayer for the water was very poor in water volume, it the manager informed me before I purchased and she also told me that replacements had been ordered. The wash area while "open air" to the store, it is cordoned off with an ample space to work. There are two wash basins. The store does advertise that the dryers provided blow only room temperature air. I get it such that dogs aren't harmed by hot blowers but conversely they don't have enough air volume to really be effective. Bottom line I would give this 4/5 stars and I would return here for this service and pet supplies in general.

Great selection of toys, treats, and animal goods! Staff are super friendly! Pets are welcome in…read morestore and they may get a little treat from the staff as well

I have dropped by this pet store to buy some wet food for my dog about a month ago and would never…read morereturn. The 2 ladies working at the store had such bad attitudes. The one working the till was unbelievably rude and kept rolling her eyes and acting like she is doing me some kind of a favor. Don't like your job? Quit and go get a different job instead of making the business lose valuable customers. I did not ask her to do anything other than scan my purchase so that I can pay and leave as fast as I can.

The cutie in my picture (the non-human one, of course!) requires a variety of things to live. Food,…read moretreats, bones, etc. We usually have to hop stores because her food is at one place, and her treats tend to be another. Or even if her food is at Van Pet? It's out of the way for us. Having said that, Van Pet is easily one of my favourite pet stores out there and we make the trip whenever it's a non-emergent need (food, for example). It's unpretentious, fully stocked, and the staff is always knowledgeable. For example, being pretty knowledgeable myself about what I'm feeding my dog, I've had many a conversation about dog food with staff at various stores. I always find Van Pets to be balanced and helpful, and they aren't always just trying to sell me the most expensive thing. They usually stock us up with samples to try to help us make the right decisions. It's very much appreciated. It's taken me a year to write this review. It wasn't until today after a visit that I realized that every single time I've been in this store, I've left happy and wowed by the customer service. It's absolutely warranting of a review and even more, a five star one.

Visited their new store for the first time (I've been going to the original one for years) and…read morepicked up a giant betta! Staff were super friendly. Lots of selection in the fish room and lots of driftwood as well. Best part of this new store is it's only 10 mins away from where I live. Highly recommend this store.

I am a definite fan of Roger's Aquatic & Pet Supplies. It's a bit of a drive for me to get there,…read morebut well worth it. I can't think of one time that I left empty handed! I find something each and every time I go. From what I can see, they have supplies for fresh and salt water tanks. Reptiles, and pets of the furry variety. The staff are knowledgeable and courteous. I highly recommend Roger's

It's ok. They have weird hours and close without notice…read more Went to get media for my tank and they're closed until December. Ticked Off because I had asked for my things be held for pick up, and they close??

From the outside King Ed Pet Centre doesn't look like much. Once you walk inside ... wow!…read more There are two levels for this store. The upper level is for pet supplies. The lower level is where the live fish are, both fresh and salt water fish. I was there for fish and fish supplies, but from what I can see, they have something for every type of pet. I definitely recommend!

I love this pet store because the prices are reasonable and are much better than pet smart and…read moreother big stores. I've compared all the local pet stores near me and I find that Van Pet has beaten all the prices I've seen for my adorable pet rabbits. I get the pellets and hay for a better price. Now I go to Van Pet as a routine every month to get all the supplies that need to be refilled. Now that I have gold fish, I assume they have good products there too. The only flaw is that they don't have much variety for small animals and fish. The litter, for my litter trained rabbits, isn't the brand I am most interested in. Also, the fish section is very little and I can't find any silk plants or other accessories I wish to look in to. However, over all, I like the prices for my Rabbits and Fish food. OTHER PLACES, I find, they always have different sales for a limited time so that you think it's gone cheaper. But, the truth is that they just over price the products and make them regular when it's on sale. On the other hand, most of the time, Van Pet has that "sale" price any time. Looking for pet food? Go to Van Pet. But don't expect to get all the supplies you need if your getting a pet for the first time.

Watch the product pricing in this store. Twice the product had a price tag on it and twice they…read moretold me it was an error and they would have to charge more. Once 2$ and this last time they tried to up it $5 ! I recommend giving them a miss but if you must shop there, watch your pricing at the checkout!

At the fish department we wanted custome service and this employee an,ed David walked past us un a…read morevery rude way. said to us "what do you want " and me and the person that went with me got really mad pets,art terrible customer service

I would highly not recommend this location as I've had several issues with purchases from here. I…read morehave purchased a fish tank that had a broken light and broken heater included with it that I had to return. I purchased a divider for my tank that was already cut and waaaay too small to even be used again. I went to buy fish one time and they dropped them at the checkout counter.. I had a very arrogant woman deal with me when purchasing my fish who was very rude and basically treated me like I was a complete novice to the hobby even though I have 6 fish tanks. Oh and two nights ago I bought worms (out of a fridge) that were already stinking and rotting by the time I got home. The only reason they are getting two stars and not one is because they have amazing customer service that was willing to help with any issues I've had but this amount of issues is unacceptable and I won't be shopping here any longer

Fantastic selection of pet food and great service from Lisa and Tommy, right in the neighborhood.read more

Lisa and her sidekick Tommy are fantastic! She carries a WIDE variety of puppy, kitten, dog and cat…read morefood. She has many options for harness and toys too. My puppy did not like her original food that I bought so I went back to the store to either exchange or return the item. I opted to exchange for N&D. Lisa offered me a test package before buying and Flora loved it. Lisa is a small local business and we should all be supporting her. I only have great things to say about their shop! This is her retirement gig. Lets make sure we can support Lisa :)

Simple in and out purchase, I don't know why the cashier was so unhappy but she seemed like she…read morehated her job and it made for an unpleasant experience. I fact most of my petsmart experiences have been poor - I'll stick to Petland.

A few weeks ago I had, for the second time, a disappointment leaving my Maltese to have its hair…read morecut. I left my dog at 1 PM and after 4 hours she called me saying that it still hadn't been cut and that I should come back to pick up the dog. That day I had a trip planned to the USA that evening, and I was counting on taking my dog with us already with its hair cut. Well, the manager on duty that day had to request and approve overtime for the employee to try to solve my problem and cut the dog's hair later before the store closed. Because of that, my dog was locked up for approximately 6 hours at PetSmart without food and completely traumatized from being away from its owners for so long. I was very frustrated and disappointed with all of this, besides the fact that the dog's haircut ended up full of imperfections with several waves across the body, and in the end, they still charged me the full price and I had to ask for a discount. I will never go back!!!

J&L now carry freshwater fish!!! I'm super excited!…read more Still my go to for aquarium supplies, and freshwater substrate

John there has been very helpful on equipment and advice …read more J&L wants to make sure you are successful on livestock and their staff are very helpful.