If I could give zero stars, I would. My first annual visit with Dr. Alison Spaniel was one of the most dismissive and disorganized medical experiences I've ever had. I waited 30 minutes past my scheduled appointment time. When I was finally called back, I informed the nurse I wanted to leave a urine sample due to urinary symptoms I was experiencing -- which I did. Dr. Spaniel then came in and rushed through the entire appointment. The visit lasted no more than 6 minutes. I had several questions I never got the chance to ask. I told her I was experiencing pelvic pain and urinary symptoms, and she brushed both off entirely, making zero effort to get to know a new patient she had never seen before. A 6-minute annual exam is completely unacceptable. I was told a prescription would be sent to my pharmacy. It never was. I had to call the following day just to get what should have already been handled. To make matters worse, my urinalysis results never came in. When I followed up with triage, I was told a urinalysis isn't automatically part of an annual exam and that I needed to specifically request it. I did request it -- and they had lost my sample. The response? A complete shrug, as if it were a minor inconvenience rather than a failure to address a patient's reported symptoms. This was my first and last visit. If you value your time, your health, and being treated like a person -- look elsewhere. read more

0- My daughter made an appointment to confirm her pregnancy. She was anxious due to many miscarriages in the past. All she needed was confirmation. What she got was belittling words and dismissals of her concerns. Dr. Was extremely rude. Doctors have such a place to make a difference. This doctor squandered this chance. Even OBGYNs don't know everyone's story. Really ruined a time that could have been special. I emphatically urge people to find another provider. read more

The Dr I saw Erin Melvin was rude and was close minded. I waited 30 minutes past my appointment before they took me back then I waited another 30 minutes before the Dr. came in. I paid my bill in full as I was leaving. I asked numerous times for a itemized statement it took over two weeks for them to email it to me. Then on my statement it did not show the amount I paid but a lower cost with payment due on a balance. You can not talk to billing the put me on hold numerous times for up to 10 minutes before I hung up. read more

Dr Tyler is amazing, very kind and understanding. Dr Reuter is very nice as well. Dr Newell is awesome. Dr Spaniol on the other hand, rushes the hell out of every appointment, brushed off the pain I was in during labor, and told me to stop making noise while I was giving birth. Madison the nurse practitioner also really sucks, she called me obese (I weighed 160 pre pregnancy and im 5.5)and said I HAVE to be induced because we're gonna "assume" I have GD- I never took the GD test. I tested my sugars for a few weeks and they were all fine. Seems like they really push for induction. Spaniol needs to have a better bedside manner she is very cold and this is not the profession to be cold in. If you are scheduling an induction try to get Dr Tyler or pretty much anyone but Spaniol. read more

I have been with Spokane obgyn for awhile now. Dr Tyler and his staff have been really helpful to me . Especially when I felt a lump on my right breast I was so scared I could not see my PCP , that is when I told myself since breast cancer is in my family. I called Dr Tyler and his staff got me in immediately. I was so thankful. I am at high risk for breast cancer. read more

Dr. Tyler is amazing. This review is for Dr. Reuter: There's not enough space to detail ALL of the experiences I have to defend my review title, but I'll go with this: My husband and I caught him in lies that could've killed me if we hadn't had the entire nursing staff fighting for my health after my c-section. He tried to discharge me after one night after my c-section in which I had HELLP and preeclampsia and a 6 week premature delivery with twins in the NICU. I had barely finished the magnesium drip and was still medically unstable. I had also hemorrhaged, but he wasn't aware because he didn't stick around long enough to ensure I was ok. So that doesn't exist in my chart-the head nurse told me about it happening. He blamed COVID and a Seahawks game as the reason for discharging me and said the nurses told him he had to. They flat out told me that was a lie and that I was not stable enough to go home and fought together to override his discharge orders. I cannot believe the audacity he had to lie and blame the hardest working people in the hospital. I feel lucky to be alive. read more

everyone here is very kind, considerate and helpful, from the receptionists, billing department, nurses and doctors.

If you come here definitely would recommend Dr. Spaniol! She is a truly knowledgeable kind soul. If you have to do bloodwork get it done with Gwen at quest diagnostics. Quick and painless as opposed to others I've seen in the same building. read more

First the WAITS are awful. Appts starting at 9:30 and 10:00am respectively were both 2 hours late. The front desk staff whispered about how I didn't have my paperwork complete and how annoyed they were that they had to call me up to complete it. Not my fault? As I also did not receive in the mail as promised. They are busy racking up dollars for the parking garage with waits rather than making sure patients are seen on time. OR even educated about the building they are going to. I live in Otis Orchards and don't drive! There was a reason I didn't want services downtown! Waiting 3+ hours to be seen and told standard blanket precautions was not worth it! Additionally I specifically told them I was uncomfortable with a male and needed the Valley due to not driving, and was asked to come to a different location, GIVEN A MALE provider and told I couldn't leave. My ride almost left without me! I wasn't warned about the location or parking conditions or the fact that the location was at SHMC!!! I was told nothing. The MD was kind and polite, nothing to say about him. But the staff up front ruined it for me. NO ONE wants to hear whiny, entitled and rude staff complain about them when they are there for a paid service. I can and will be going somewhere else. Pregnancy is supposed to be beautiful, not an inconvenient experience for the front desk staff. Its not about them! read more

So unprofessional it's unbelievable. The front desk staff treated my pregnant sister so badly regarding them not wanting to bill the insurance provider THEY ARE CONTRACTED WITH. They were so mean about everything that they made her cry and treated her like she was being insane for crying. My sister and her husband overheard nurses TALKING CRAP ABOUT HER in the hallway. The staff member at the front desk rolled her eyes every time my sister asked her a question and was so verbally rude that her insurance provider on the phone with her expressed concern over the things he was overhearing. read more

I delivered my baby girl the other day via c section. I've been using this obgyn only for this pregnancy. I have had every doctor except dr. Tyler. He was the one delivering my dear baby girl. I highly recommend this obgyn. Everyone is super knowledgeable, and if they don't know the answer they don't hesitate to find it out for you. This was my first pregnancy, so I had so many questions. They never made me feel stupid for asking. Dr. Grant was amazingly calm during my version because baby was breech, as well as the other doctor whom I forgot her name. They worked sooooo well together during my procedure, made sure I was calm, and even though baby didn't turn I felt like we all had the same goal- to make sure baby and I was okay. I delivered via c section- and Dr. Tyler was so calm and had nothing but positive vibes. I don't know how anyone can be so calm with us women being so nervous to have these babies. To everyone at Sacred Heart, thank you! I'm writing this review because I saw the low ratings. I wanted everyone to know my positive experience, and give this wonderful office a chance! read more

Such a horrible experience that I sought out new insurance that allowed me to change providers at 33 weeks. I felt there was no empathy from multiple providers and staff. I experienced a true lack of any kind of continuity of care. Each visit was purposefully scheduled with a different provider who then either had no knowledge of what was discussed at previous appointments or had a different perspective that changed how I was to be managing my care. One doc told me my blood sugar was high and needed to be managed by a nutritionist. At the next appointment, a different provider told me the same exact numbers looked great and there was no indication of a concern for GD. I had to beg (called and emailed multiple times) for providers to send prescriptions in to my pharmacy as the front desk told me they would write a paper prescription and leave it at the front desk for me to pick up and then for me to physically take into the pharmacy. I tried to explain that my pharmacy was a mail in pharmacy. But the staff told me there was no other way. I am truly just dumbfounded as to how poor of an experience I have had. I would never recommend this clinic to anyone. read more

At 8 weeks pregnant Dr. Spaniol diagnosed a "missed miscarriage" - MISDIAGNOSED - no extra testing before prescribing the pill to begin to "pass the pregnancy". Luckily my intuition wouldn't let me take the meds, I went and insisted on a 2nd look several days later - baby's heart was beating strong. I got a BS apology and doc put the blame off on the sonographer. Overall horrible experience, I have to recommend finding a different OB as I have done. I feel so grateful that I dodged this unintentional (doctor-assisted) abortion, who knows how many times this has or will happen! read more

I was a high risk pregnancy. I was pleased with the doctor who reached out to Maternal Fetal Medicine at Sacred heart before making a decision. Great team work and very knowledgeable. read more

Do yourself a favor and find another office. The staff are miserable and unfriendly, the on call physician I had (for problems with medication) was completely devoid of any kind of empathy or compassion. My surgeon sent me home with a serious condition untreated, resulting in emergency surgery (with another group, thank God). If you value your health, don't go here. read more

Only giving two stars because the doctors are great, other than that you never feel welcomed here because of the front desk ladies. If you come to them with a problem they'll just give you attitude as if it's not their job. Most times I've gone there I've heard them get off the phone with clients and continue to talk badly about them. Front desk is who you see first and the most and they give the worse service. If they weren't there or were NICER I think I'd actually look forward to my visits. Other than that I wouldn't recommend going here. Northwest OB is in the same building and I've heard wonderful things about them and the staff, I will probably switch to them. read more

Dr. Tyler and his medical staff are super friendly and knowledgeable. I have always felt that I am given the attention that I need and they never make me feel rushed or "put out" when I ask questions. The biggest complaint that I have is the obnoxious parking structure at the downtown office. The office doesn't validate parking so you have to pay for it out of pocket and the parking garage only takes cash. So obnoxious. But I would absolutely recommend Dr. Tyler to anyone looking for an OB/GYN in Spokane. read more