Just went into the West Marine in Port Charlotte looking for a much needed small part, worth only…read more$15. Was helped by Kevin who greeted me as I walked in. They did not have the part but Kevin said, there has got to be something in here that will work". Within 4 minutes, I walked out of the store with a part that was superior to what I was looking for. Thank you Kevin for the extra effort. I hope your bosses value you as an employee.

Contrary to the word "closed" at the end of the name, this business is not closed. This location…read moreis very small and the staff not that knowledgeable. They are quite helpful with what they do know, but it is few and far between. If you have a choice and have the willingness to travel, go to the West Marine on NorthBound Tamiami Trail in Punta Gorda just over the bridge. The associates are more knowledgeable and the inventory is much greater and more varied.

First, it's hard to believe that a West Marine, in this wonderful boating community could have only…read morefive reviews and the most recent before today, was in 2016! Maybe we are not the boating community I thought we were. Further, I can't believe when someone leaves a review for West Marine, and they complain that it is pricey. It's a specialty store, they have what you need and they have it here in your community. Get over the price! Finally, went to the store in Punta Gorda yesterday. It was staffed by two children. I know, makes me sound like an old guy, which I am, but still these two very young people with absolutely zero boating knowledge provided absolutely zero help. At least the young man stayed to listen to me ask questions which he couldn't answer, while the young woman simply walked away as I approached. I have been to West Marine stores that were a wealth of knowledge and real asset to the boating community. Yesterday, this wasn't one of them.

I shop this store often. They have a good selection of boating products and stainless steel…read morefasteners. The customer service has always been good when I am there. I have bought rope, chain, fittings, plumbing supplies, electrical supplies, life jackets, stainless fasteners, you name it. Only reason it is not a five star is their pricing is a little high, but I save time and gasoline by shopping there.

Brought my driver in to get reshafted. He brought me right to the back and within 30 minutes had my…read moredriver with a new shaft and grip thanks guys did a great job. I will definitely be back.

Had a completely disappointing experience recently which involved the owner of "Your Golf Shop", a…read moregentleman named Jeff Webster.. my son was just in town, and while golfing we noticed that his driver head was cracked, so after the round I called "Mike" at the Port Charlotte location, as he's been my guy for years there, and personally fitted my son for his Mizuno 243's, and me for my Callaway ai Smoke HL irons (4-SW).. and Mike told me that they couldn't do anything, as it was well outside of warranty, but suggested that I contact PING personally, as in his words, "sometimes they will work with you", so I did.. and after speaking with PING's customer service people, THEY made the decision to replace my sons G410 Plus, with a brand new driver free of charge.. I never asked for anything free, and simply wanted either repair options through them, or fair trade in value towards a new one.. I was in fact blown away by what they chose to do, as was my son.. Well apparently PING's decision to replace the club outside of the warranty period didn't sit well with the owner of "Your Golf Shop", as when I called him for a tracking number for my sons driver to reference with PING, who claimed to have not received it yet, he unloaded on me with all of his opinions related to this case.. I'd add that none of his opinions were informed, or asked for in this particular instance to be quite honest, as his only role in this as an authorized PING retailer was to initiate the club swap by shipping it back, and opening the repair case with PING, which direct consumers apparently cannot do, so they directed me to go to the golf shop.. but those facts didn't stop Jeff from weighing in with his own baseless version of what he obviously convinced himself had happened, and telling me essentially all about myself, as in his mind I was "gaming the system", and unworthy of such a gesture from PING.. He even accused my son and I of altering the club, claiming that the shaft in it didn't belong to that particular model, which again is nowhere near true, and another of Jeff Webster's many fictions, as my son was fitted for it by PING at a demo day in New Jersey at my home golf club, Battleground CC.. his club definitely didn't have a stock shaft, as he requires x-stiff, and the PING club fitter shafted it for him that day.. so not only did Jeff think we were somehow scamming PING out of a new driver, who once again made the decision to replace this driver themselves after I asked for repair options, or fair trade in value, but he also basically called us liars with regards to how the club is currently equipped, versus how Jeff believes it to have been originally equipped.. but in his mind.. I plan to speak with PING today to let them know what the FedEx tracking number is on what Jeff sent to PING, albeit quite begrudgingly, and will also see if they can ship the new club directly to me rather than to his golf shop, as this once loyal customer hopes to never have to set foot in either of Jeff's shops again, which is a shame, because his guy Mike in the Port Charlotte store is the guy you want to see if you're in the area and in need of clubs.. Absolutely ridiculous behavior for anyone in business, least of all an owner, specifically for a transaction where he stood to lose absolutely nothing until he continued to run his mouth and eventually lost a customer.. and a paying one at that, as he was able to quickly quote exactly what I had spent in his shop, so this guy is clearly reckless, as he knows that I spend money, but he couldn't care less when his feelings are involved.. In my most recent conversation with him he actually play acted using a crying voice, insinuating that I called PING and cried, but believe me, he came to the first call I made to his shop looking for tracking information loaded for bear, so clearly this had been eating at Jeff for well over a week.. Quite honestly one of the most insane customer experiences ever.. Michael T. Langan

Great service and very informative. No pressure to buy. You can grab demo paddles of your choice.read more

Rich is just the best. He addresses an issue until it's resolved. Great small business and he knows…read morehis stuff!