Started off very confused even after reading the reviews on how to access the business. The ramp…read moredown to the lower level was pretty steep, winding, and dimly lit. Went in looking for some board or card games, and they had a small section with a bit of variety. I feel there has to be more welcoming and inviting options out there.

Love this place and the people! Always a great experience they treat you like family.read more

Now I don't really get into these modern toys and games . . Too advanced for my interest . . But if…read moreyou're a parent or relative, looking for that peculiar sounding game / toy for your kid, nephew or niece. . . Strange neighborhood kid bugging you about it because they do . . Here's a place to look . . . . And send that neighborhood kid home . . Basically because Jim's really rather knowledgeable and helpful !!

From the owner: We have Gundam, Godhand, Anime Figures, Kamen Rider, Super Sentai, Plush, and more! Stop in for…read moregreat conversation, fair prices, and an amazing selection!

This shop was OUTSTANDING when I lived in Pittsburgh and still is from everything I have read. Bob,…read morethe owner at that time was great to talk to and deal with - always a smile.

Best train store I've ever visited. The n scale collection is off the hook and the friendliness of…read morethe staff is unmatched. If you're thinking about visiting, definitely do. It's worth it

Friendly and helpful staff. Definitely the place for a true hobbyist looking for items not found…read moreeasily. This store is one of few that still sell airbrush's, airbrush paint and accessories needed for a dying art. Prices were fair but not too expensive. I joined their rewards program because I have a feeling I'll be visiting there again soon. New location at the mall annex. Bigger and better selection than at the previous store plus plenty of parking available nearby. Highly recommended for the beginner and advanced hobbyists. Happy crafting.

very poor customer service. they seems annoyed that I asked questions. Tony in particular seems…read morelike a jerk. Staff seems unhappy and poorly treated.

Best hobby shop around. Great people, family oriented. Have or can get anything you need. Any…read morequestions you have they can help.

I really like this hobby store for my RC car needs. They keep the place well organized weather it's…read moretrains or RC cars. I really like the customer service as well. They were very honest with my questions and even gave me new ideas to think on. All and all I would glad keep coming to this place rather than any other one.

Awesome store I've known Eric for over 20 years. Very nice service and very knowledgeable. He's…read moredefinitely a professional at his business. Anyone collecting comics or gaming supplies I recommend this place. If you're ever in downtown Pittsburgh stop by and say hi and say JK sent you.

Note: CASH ONLY! For now, anyway…read more The Bill & Walts Downtown store of yesteryear was certainly superior to this incarnation. Granted they apparently haven't been open long and have some definite bugs that need to be smoked out if they want to rival Eide's, New Dimension Comics, or Phantom of the Attic. The old B&W store never topped Eide's Entertainment in terms of comics, but they at least had a respectable, if not vast inventory, not to mention model rockets, trains, and related items on the ground floor (comics and games were in the basement). This latest version of the long-running shop is merely two unkempt, poorly lit rooms featuring nothing but comics and gaming merchandise. Their comics selection is limited to new releases and older issues that go back no further in time than the 1980's. Also, the back issues I did see were packed way too tightly into the dirty, worn longboxes, had no backing boards in them, were in dusty, moldy polybags, and were low-grade condition-wise. None of the issues I saw were high-demand or premium either. Nor were they graded. New comics and recent back issues were stacked in baskets that lined the walls, meaning you had to awkardly lift them out one-by-one to see which issues were underneath the ones you didn't want. One plus about the new B&W is that they run specials on recent back issues that can get you 50 comics for $30 in a bagged set. New Dimension does this, and I wish Eide's and Phantom's would follow suit. Unfortunately, you can't open the bags to see all the issues that are in the sets, and there's nothing telling you what all you're getting (ND will list what's in each set on the pricetag). I'm hoping B&W improves since we could always use another comics shop in Pittsburgh, particularly Downtown, but based on my experience, I have a feeling they aren't long for this city. When the gentleman minding the store was too busy phoning a friend to answer a question I had, it left me with little desire to return. P.S. Kay found a bushel of Hellraiser comics that she wanted to purchase at a bargain of a price, but being that B&W only accepts cash, she had to put them down and buy them elsewhere (Eide's!). Way to lose out on some commerce, guys.