If your in downtown Florence and looking for a pair of shoes I would recommend coming here. They…read morehave limited choices for men but great well known brands to pick from. They also have clothing and hats. The people here are always helpful and friendly.

Huge shout out to Stitch & Sole on Bay Street for their excellent customer service! I am a fan and…read morefrequent shopper there, as I love both their clothes and shoes. We recently had a minor customer service issue. Harley, the manager there, went far beyond in handling our issue gracefully and successfully. It is easy to give great service when all goes smoothly, but it is the sign of an excellent business to come through when something isn't perfect. Harley did exactly that. If you haven't checked out Stitch and Sole's wonderful selection of clothes and shoes, please do so. It is important to support these local small businesses that make a point of supporting us locals!

We bought two adult sand sleds from Venomous Sandboards for a trip to the Pismo Beach Dunes a…read morecouple of years ago. Lon provided excellent advice about the sand at our destination, how to apply wax to the sled and what to expect. He is extremely knowledgeable and eager to share his expertise. Our sleds and wax arrived on time, and following his directions, we had an absolute blast! Now, a couple of years later, we are heading to the dunes near Morro Bay. We couldn't find the wax we originally purchased, so we needed to quickly reorder before our trip. Once again, Lon came through. He personally followed up to ensure timely delivery and gave me a refresher on the wax instructions and what to expect. Venomous Sandboards is an outstanding company and it is evident that the owner and employees care about their customers' experiences. If you're planning a trip to the dunes, I highly recommend Venomous Sandboards and Sand Master Park Sandboarding & Store in Florence, Oregon!

Important Note: This is a cash-only business -- and unfortunately, that's not listed on their…read morewebsite. When we first visited to rent a sandboard or sled, the woman at the counter was surprisingly unfriendly, which made the experience a bit uncomfortable. We went through all the rental questions and paperwork, only to find out at the end that they only accept cash , no Venmo, Zelle options...and there's no ATM on site. It was very inconvenient, especially since this important detail wasn't mentioned online. Thankfully, my son was still able to get a board in the end, but the process could have been much smoother with clearer communication and a more welcoming attitude.

Fantastic Dungeness Crab, cooked, cooled, and cleaned to order. Easily the freshest crab I've ever…read morehad that I didn't catch & cook myself. The shop is really a bait & tackle shop, so if you wanted to catch some yourself instead, I suppose you could, but in this instance we were looking for grab-and-go... TW: the fellow who chose and cooked our crab brought it out squirming and feisty, which made some of my companions uncomfortable. Locals tweaking the city folk, so be prepared! But ultimately the two people working on July 4th were friendly and funny and nice, and the crab was epic!

Great local business with a fantastic staff. I highly recommend anyone wanting some great…read moreinformation and tackle on crabbing, and fishing, along with the cooking, cleaning and care of your freshly caught crab in the bay, "need" to visit and support this local business, you won't be disappointed.

Really cool shop. Really bitter owner. I was totally going to buy some things from them but the…read moreattitude made me walk out the door. I was real nice and only asked a couple questions. Every question was met the type of sarcasm trying to belittle me. If he feels like showing you respect, it could be worthwhile but the prices are leaning high. There isn't much else around so it's worthwhile, with respect. Without respect, definitely not worthwhile. You can order things online and shipped to your place for the same prices or less.

Excellent customer service. All the staff was kind, honest, and helpful. I have also attended…read moreseveral of the Tuesday night bike rides which are very fun. They can get you whatever you need for you bike.

We went to the Big Five store there on Saturday, 10/25/2025 with the intention to buy an Everlast…read more100lb heavy boxing bag, an Everlast speed bag, and the Everlast stand for those two bags. We also intended to buy some other things. These items totaled over $300.00 that we were going to spend that day. When we asked about the boxing bags and stand we were referred to a young man that was in that department. The first thing he said was that his leg hurt, and he was having a bad day. We saw sales tags on the bag and stand, but the tag was on the wrong bag. He didn't seem to know which bag was on sale, so we showed him an ad, and found the right bag. We then asked about the stand which had a sales tag on it for $144.49 but he said it was $150.00. When we asked why 150.00 instead of 144.99 he flew into a rage, and said in a very very loud voice: Jesus Christ, I only a rounded up a penny (not recognizing that it was a difference of over $5.00 not one penny) Then he turned around, and stomped off, not speaking to us anymore. We called out after him, (and I know he heard us) but he wouldn't acknowledge us. We then went up to the checkout desk and told them what happened, and asked to speak to a manager, They said the person we talked to was a department manager, but they would have the store manager contact us when he came in the next day. They also said that the person who helped us seems to have bad days every day, and there had been previous complaints about him. The store manager still has not called back. We have called the store three days in a row now, and the store manager still has not contacted us. We just get the the promise that he was looking into it, and would call us back. We find this totally unacceptable, as we have been loyal customers since this store branch opened years ago, but no more.

got a new Kershaw pocket knife here today. great customer…read moreservice! very helpful! great prices

The owner was extremely helpful when shopping for crab pots. Very nice clean store and in a nice…read morelittle area.

Great place to get all your fishing and crabbing needs! I needed a boat mechanic and everyone I…read moreasked had told me they didn't know of anyone. They gave me a card for a guy in Reedsport and got the boat fixed! Steve the owner was very nice and helpful.

It has been a month now trying to transfer my suppressor, theres at least 5 employees running…read morearound but I have not been able to get any real help the 4 separate times I have physically went in there or the half dozen times iv called about my forrm 4 submission. They keep telling me good to go, your all good ! Then silencer shop confirms they have yet to finish their 5 min part of the order. Un helpfully. I've personally asked multiple employees "is this all I need" are we finished and everything is good to go? I get a idk man, I think so, etc. So the saga continues daily till I get them to finish their part. Im told by at and the silencer shop that this is a easy 5 min procedure. But they will not finish it.​​

Mazama Sporting Goods is the place I go for fishing tackle. They have a wide selection of quality…read morerods, reels and terminal tackle. Mazama is also competitively priced with the big box stores. They have also been a generous sponsor of the Sunset Bay Kayak Fishing (SBAOTD) charity tournament in support of Heroes on the Water (HOW) for over ten years. HOW provides free kayak fishing trips to active duty military personnel, veterans, first responders and their families. Thank you to the great staff at Mazama for their support of our veterans.

Staff was a bit stuffy when we asked for locations of items in the store. Prices were decent…read more Parking was sufficient.

On vacation this week at the coast. Had to get my son a pair of shoes because his only pair broke…read more The staff went above and beyond helping us. I walked out feeling that was one of the best customer service experiences I'd had. Went again 2 nights later, and again phenomenal service. I may find a reason to visit and buy from them anytime I'm in town. Keep up the great customer service!

My mom purchased a stihl weedeater at this location. What a joke. First the string wouldn't…read morerelease so we had to buy another head for it. Then the head broke and I returned it but was told they don't return products that have been used. I was finally given a new head after much grief. Now this week my 89 year old mom called and told them the weedeater broke. She was told by their specialist to return it to the store. I went to return it today and was told I could not. They said they are backed up for a month and a half. I will NEVER enter this store again. Rude and inconsiderate does not make for good customer service.

Ace Hardware Newport is a joke they don't stand behind any product they carry their policy is no…read morereturn. If you call them on the phone they will play games.