funny how my review & the other review have disappeared!! 1 person working there, helping 1…read morecustomer, came in looking for boots, walked to right side, back of store, left side of store, yet was never acknowledged!! same as another review that has also been taken down, with owner's excuse!!

If your in downtown Florence and looking for a pair of shoes I would recommend coming here. They…read morehave limited choices for men but great well known brands to pick from. They also have clothing and hats. The people here are always helpful and friendly.

Great quality boards and Dr. Dune gave some amazing advice! Definitely will come back.read more

Important Note: This is a cash-only business -- and unfortunately, that's not listed on their…read morewebsite. When we first visited to rent a sandboard or sled, the woman at the counter was surprisingly unfriendly, which made the experience a bit uncomfortable. We went through all the rental questions and paperwork, only to find out at the end that they only accept cash , no Venmo, Zelle options...and there's no ATM on site. It was very inconvenient, especially since this important detail wasn't mentioned online. Thankfully, my son was still able to get a board in the end, but the process could have been much smoother with clearer communication and a more welcoming attitude.

Fantastic Dungeness Crab, cooked, cooled, and cleaned to order. Easily the freshest crab I've ever…read morehad that I didn't catch & cook myself. The shop is really a bait & tackle shop, so if you wanted to catch some yourself instead, I suppose you could, but in this instance we were looking for grab-and-go... TW: the fellow who chose and cooked our crab brought it out squirming and feisty, which made some of my companions uncomfortable. Locals tweaking the city folk, so be prepared! But ultimately the two people working on July 4th were friendly and funny and nice, and the crab was epic!

Great local business with a fantastic staff. I highly recommend anyone wanting some great…read moreinformation and tackle on crabbing, and fishing, along with the cooking, cleaning and care of your freshly caught crab in the bay, "need" to visit and support this local business, you won't be disappointed.

Really cool shop. Really bitter owner. I was totally going to buy some things from them but the…read moreattitude made me walk out the door. I was real nice and only asked a couple questions. Every question was met the type of sarcasm trying to belittle me. If he feels like showing you respect, it could be worthwhile but the prices are leaning high. There isn't much else around so it's worthwhile, with respect. Without respect, definitely not worthwhile. You can order things online and shipped to your place for the same prices or less.

Excellent customer service. All the staff was kind, honest, and helpful. I have also attended…read moreseveral of the Tuesday night bike rides which are very fun. They can get you whatever you need for you bike.

We went to the Big Five store there on Saturday, 10/25/2025 with the intention to buy an Everlast…read more100lb heavy boxing bag, an Everlast speed bag, and the Everlast stand for those two bags. We also intended to buy some other things. These items totaled over $300.00 that we were going to spend that day. When we asked about the boxing bags and stand we were referred to a young man that was in that department. The first thing he said was that his leg hurt, and he was having a bad day. We saw sales tags on the bag and stand, but the tag was on the wrong bag. He didn't seem to know which bag was on sale, so we showed him an ad, and found the right bag. We then asked about the stand which had a sales tag on it for $144.49 but he said it was $150.00. When we asked why 150.00 instead of 144.99 he flew into a rage, and said in a very very loud voice: Jesus Christ, I only a rounded up a penny (not recognizing that it was a difference of over $5.00 not one penny) Then he turned around, and stomped off, not speaking to us anymore. We called out after him, (and I know he heard us) but he wouldn't acknowledge us. We then went up to the checkout desk and told them what happened, and asked to speak to a manager, They said the person we talked to was a department manager, but they would have the store manager contact us when he came in the next day. They also said that the person who helped us seems to have bad days every day, and there had been previous complaints about him. The store manager still has not called back. We have called the store three days in a row now, and the store manager still has not contacted us. We just get the the promise that he was looking into it, and would call us back. We find this totally unacceptable, as we have been loyal customers since this store branch opened years ago, but no more.

got a new Kershaw pocket knife here today. great customer…read moreservice! very helpful! great prices

The owner was extremely helpful when shopping for crab pots. Very nice clean store and in a nice…read morelittle area.

Great place to get all your fishing and crabbing needs! I needed a boat mechanic and everyone I…read moreasked had told me they didn't know of anyone. They gave me a card for a guy in Reedsport and got the boat fixed! Steve the owner was very nice and helpful.

Love this place. I've gotten a few firearms here already and every time, they've been amazing…read more Other places like big chains don't take the time to explain. Whether it's the lack of knowledge or care in customer service. I've stopped going to big chains now and have fully given these guys my business. Aside from the occasional ammo pickup but, besides during this whole fiasco, Mazama usually has all the ammo I could ever need. They've always been super helpful and really knowledgeable. And they always had what I'm looking for. Looking forward to fishing time and seeing what else they've got to offer. From what I've seen, they look like they could have just about anything I could ever need in regards to fishing as well so we'll see! Also, just found out that I can come in and work on my AR there and they would help me out as well. So looking forward to doing that too! Thank you for all you guys do and thank you for staying open to supply us during this time. I'm sure I speak for all the enthusiast stopping by in the area when I say, we appreciate your guys hard work!

I've purchased 8 silencers and 6 firearms through Mazama. Adam (manager/owner?) is fantastic, very…read moreresponsive via e-mail and extremely quick to resolve any issues. The sales staff is... mediocre. They mostly stand around talking bullshit to one another and occasionally helping customers. Sometimes they know what they're talking about. Sometimes they don't. I've literally heard one of them suggesting that murder of politicians is a solution for political issues but I'm sure they were just kidding; also, please sign their petitions if murder isn't your thing. I count on needing to do my own research and go into the store knowing what I'm looking for, because they're not always as well-informed as they appear. The salesman selling you a silencer doesn't know that a Form 3 is. $100 transfer fee for NFA items not purchased from SilencerShop/Mazama website is expensive but hey, that's just the price we pay for getting cool shit.

Forgot our binoculars and happened upon this Big 5. Employee was quick to help us out. He showed us…read morethe cheap pair and then the better ones behind the counter. You could spend &50 to $800! We settled on a great pair at $150 that were great for seeing ZERO puffins on the rocks on the Oregon Coast lol ah well - too bad so sad - we still have some great binoculars!

Staff was a bit stuffy when we asked for locations of items in the store. Prices were decent…read more Parking was sufficient.

My mom purchased a stihl weedeater at this location. What a joke. First the string wouldn't…read morerelease so we had to buy another head for it. Then the head broke and I returned it but was told they don't return products that have been used. I was finally given a new head after much grief. Now this week my 89 year old mom called and told them the weedeater broke. She was told by their specialist to return it to the store. I went to return it today and was told I could not. They said they are backed up for a month and a half. I will NEVER enter this store again. Rude and inconsiderate does not make for good customer service.

Ace Hardware Newport is a joke they don't stand behind any product they carry their policy is no…read morereturn. If you call them on the phone they will play games.