Wish I could give zero stars. This company is the worst service we have ever had from a Lawn Care company in the history of ever. Our previous Lawn Company had gone out of business, we were assured by Gina herself that the customer service of this company would meet our expectations from the amazing service we received from the Lawn Doctor. She could NOT have been more deceiving. The communication is some of the poorest I've ever experienced from a company. They have serious communication and service issues. We have never dealt with so many weeds in our yard before using this company. Weeds were constantly popping up all over and up and down our driveway which were easily visible yet every time they'd come out to "treat/service" our yard, there the weeds would remain. I would specifically call and ask someone to come and spray, they'd tell me someone would be out and of course.. you guessed it, no one would come out. In the fall we were quoted a price for over-seeding and irrigation so we proceeded. What we were actually charged was much higher. Fine, it got done, we'll pay it. Spring comes around and Spring Green is nowhere to be seen. At all. No treatments no nothing. We wondered if this was due to our account having a balance on it yet we were steadily making payments so it didn't make sense to us. Between my husband and I we continuously called leaving voicemails and trying to get ANYONE to answer and tell us why our yard was not being treated and if they no longer wanted to service our yard.... CRICKETS. Literally NEVER got a call back, voicemail, email... it was like they dissapeared into thin air, nonexistent. March, April, May went by and zero service call was ever made. We have records of over 10 calls from us being made, 5 voicemails being left, 4 emails being sent with ZERO response from a single person, these spanned from March to May where we gave up. I refuse to send money to a company that will not communicate AT ALL with what is going on with our account other than to send us automated bills through email on the computer. I would even respond to those, no response.
Finally on May 7th we were reached out to through email by someone named Alyssa with Spring Green. I communicated that this was the first time we had heard from someone at Spring Green and all of our efforts to make contact were being ignored. I told her how many times we had tried to reach someone and that we had records of all of these for proof and she responded telling me that she understood my frustration and that she would tell her supervisor to review and contact us.
I'll let you take a guess on whether we ever heard one single word from anyone. You guessed it... NOPE! I would NEVER recommend this company to another family ever. If you're looking for a company that doesn't care at all about it's customers and that just shows up(or doesn't show up) at houses assigned, lays what its supposed to lay for typical seasonal treatment and leaves with no communication then sure, these are your guys but I hope you never have billing issues because they'll never answer your calls. Best of luck to anyone who trusts their service to this company. You're going to need it! read more