My experience at Aspen Dental has been absolutely horrible. The majority of the staff have…read moreunprofessional, nasty attitudes and get irritated easily by simply doing their job. It's disappointing to see how personal they take things when that has no place in a professional environment. Every patient deserves to feel welcomed, respected, and cared for -- but this office completely fails at that. Respect works both ways -- in order to receive it, you must also give it. Unfortunately, this staff doesn't seem to understand that. I had a root canal done on Tuesday, then called the next day (Wednesday) to ask if the dentist could also check my chipped tooth while completing my crown procedure on Thursday. That's when I found out my appointment had been canceled -- and not by me. I never canceled my crown appointment, and it makes absolutely no sense to cancel it when I just had a root canal. When I asked who canceled it, no one knew. The front desk lady showed zero care or concern and acted like the situation didn't matter. The level of unprofessionalism is shocking. On top of the poor attitudes, the cleanliness of this location is completely unacceptable. The rooms are filthy, the floors look like they haven't been mopped, and I honestly question if their tools and equipment are even being sanitized properly. For a dental office, this level of hygiene is disturbing and unsafe. I have decided to take my crown procedure elsewhere -- to a more professional dental office that actually values patients and maintains a clean, welcoming environment. Aspen Dental has completely lost my trust as a patient. Someone from the corporate or franchise office seriously needs to step in and take a hard look at this location. From the lack of professionalism to the poor sanitation and careless communication, this office is a mess. I would not recommend this Aspen Dental to anyone -- save yourself the headache and go somewhere that truly cares about your health and time. Make sure you double-check that Aspen Dental actually canceled your appointment if you no longer want any services from them. They'll tell you it's canceled, but in reality, they often don't follow through -- which feels sneaky, because it means they can still get paid for active appointments. I even have a recording of the manager confirming that my appointment was canceled, the refund amount that should appear in my account, and that I wouldn't be billed for anything else. So if they don't follow through and I end up getting an unexpected bill for a procedure I never even received, I'll be suing Aspen Dental!

TERRIBLE!!!! Don't even waste your time going here. They've cancelled my appt more times than I can…read morecount on my hand all because "we don't have a hygienist that day". Which is there reason every single time. How on earth do you never have a hygienist working at a dentist office. The 2 times I actually have been able to go they barely know what they are doing. A literal joke of a dentist office.