It would be less than one star if possible. Christopher had my Grandfather clock for 8 months, charged me $850 for the repair and it still did not work properly. He offered to try to fix it but if he couldn't do it right the first time, I didn't trust him to have it a second time. And I didn't want the clock to be gone another 8 months. I took it to another shop, cost me an additional $550 but it works now. The second repair shop told me there were many parts which should have been replaced in the first repair and weren't. I even contacted the BBB and they were no help in trying to recoup part of my expense. Buyer beware - don't take your clock there for repair. read more

they had my cuckoo clock for over a year. lots of excuses on why it wasn't repaired. you are wasting your money with springfield clock shop.

John and Christopher are both friendly and knowledgeable of all things clocks! We got to see some of the clocks Christopher is working on. Each clock had a special story. I purchased a used tabletop clock at a great price. I can't speak to the quality of repairs, but I would definitely recommend shopping here. read more

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I've had two key-wound clocks adjusted there. One of them didn't really need any work, and I wasn't charged. The other required adjustment and was fixed on the spot for $5.00. It's a quirky little place, and I'm not sure I'd leave a clock there for a major repair, but it was fine for what I needed. read more

They Did the work and Didn't overcharge. I now have two clocks that work, and I'm happy!

Warning! Do not take anything to this place. They charged me nearly $300 dollars to fix a clock and five months later all they did was clean it. When I took it back they refused to do anything about it. Moreover, the two guys used vile language and told me to get out of their store. Totally unprofessional as well as foul mouthed. read more

Anyone needing clock repair. DO NOT go to Springfield Clock Shop in Springfield,Illinois. They do inadequate repairs, and will not refund money to take somewhere else. We dropped a cuckoo clock off in June. They said 2 months. We called repeatedly. We finally got a call from them in January saying they had a clock there that when the person came to pick it up, it was not theirs. It did turn out to be ours, but there was a piece glued in the wrong place, & there was a screw missing, and our wooden hands were gone and there were cheap plastics ones in its place. So they said they would send it back to get it repaired correctly. It would take a week. A month later we went to pick it up, and screw was still missing as were the wooden hands. When we got it home a set it up. It was cuckooing the wrong time. We were able to fix that, but it no longer plays music On the half time. When I called, they said we could bring it back, or get a refund to take it somewhere else. I chose the refund because of their lack of ability to fix it in the 8 months they already had it. Long story short-no refund. When I called the man was rude. He said it was there so long because I told him we were on a 6 months vacation and couldn't pick it up (which is a blatant lie) and from the beginning I complained about the price (there was no price in the beginning to complain about- another lie) and there will be No refund. I have had many antique watches and clocks repaired in the past. And have never had a problems with repair work with other companies. read more

I took an old clock to be repaired back in the spring. I had to pay one hundred dollars then. It took them until late August of 2022 to "fix" the clock. The only thing they did was oil and clean it. When I got the clock home it still didn't work so I returned it. When I did a man attempted to wind it and it broke the spring. He demanded I pay another sixty dollars. I refused because the clock was not fixed to begin with. The situation got worse when one of the two working there told me to "take your clock and get the Fuc. out of my store." He then called the police as I demanded a refund or have it fixed. He continued to use hardcore profanity and was beyond rude. I left and told them to stick the clock and called my credit card company and disputed the charge as the item was not fixed. I also contacted the BB and have written the Attorney Generals office as well. The attitude of this place is appalling. The language used in front of my 13 year old son was disturbing as well. I would never take anything to this place again. Total rip off. read more

I took a mantle clock in for repair. I was charged a lot just to have it taken in. Then it took weeks and a couple calls to get it back. Paid a lot more when I picked it up. When I got it back it didn't have its winding key. Called about that, they denied ever seeing it. Had to take the clock back in so they could size the key but they couldn't do it then so had to leave it. Didn't hear anything so called. They said the clock wasn't working so they were keeping it. Kept calling and was bounced to different people and phone numbers since repair isn't in-house. Finally got a call to come get it, it was working. At least I didn't get charged more which is a good thing since it quit working after a couple days. Fed up I called a local guy who does repairs in his basement. For a quarter of what I paid at Springfield Clock he had it working. I thought I was helping a small, local business even if it was expensive. They either have no knowledge about repairing clocks or are a scam. Not sure which but recommend people stay away. read more