Having arrived at 2:40 on a Saturday afternoon with a few bags of bottles and cans, the first thing said to me in an aggressive manner was "You know we close at 3:00, right?" It was 2:40, NOT 2:55! I operate a service oriented retail business, 26 years running. Even though I've felt frustrated on a slow Saturday to have someone show up a few minutes before closing, I've been there all day after all, I WOULD NEVER, EVER, EVER make a comment like that. The customer is my lifeblood, the reason I'm there. Even on my worst day, I'd never react to a customer the way I was "greeted" by theses guys. The next thing spoken by my "host" was a snide comment about one of the bags of returnables. It was a large garbage bag and had a majority of glass as opposed to aluminum. I have suffered from a severe shoulder injury and was struggling to lift the bag up onto the counter as a result. I was told that "if you can't pick up that bag, you shouldn't be bringing it in here!"
Next thing, emptying a bag, it was discovered that a glass liquor bottle had broken, unbeknownst to me of course. I was now berated and told in a threatening way that "WE DON'T TAKE BROKEN BOTTLES!!" I would never intentionally try to return a broken bottle and obviously not expect that it could be returned. The response, the shitty attitude and general disdain shown me as a customer was inexcusable.
If you gentlemen hate what you're doing, it shows. However, this is the business you've chosen. You earn a living by redeeming bottles and cans. There is obviously profit in it. Any business deserves dignity, any customer deserves respect. If you hate so much what you're doing, figure something else out. Otherwise, figure out some better customer service skills!
UNBELIEVABLE! If you worked for me, it would be a very short career indeed! Disgusting customer experience. read more