After traveling all evening and getting there late, I did NOT appreciate the rude call from manager…read moreat 1AM to tell us he got complaints about us "jumping" in our room. We were all in bed and trying to sleep -- other than opening the sofa bed for my kids, we were acting normal and quiet. When I pointed this out, rather than apologize, he just hung up the phone. Also during our stay the staff barely touched our room -- including leaving dirty/used coffee cups in the room and not giving us new coffee packs for the morning. This may sound minor, but as someone who travels and uses Hyatts on a regular basis, it is not the kind of quality I expected from a Hyatt-flagged hotel. I'll be staring at one of the other Hyatts next time I'm in Norfolk.

Great location, clean hotel, reasonable prices and very friendly service. We made a good…read morechoice staying here.

Where do I begin? - My review is based on my recent Saturday Evening Stay - End of September 2025…read more Room was fairly priced and I was appropriately offered a Government Rate as I was traveling on such business. It was raining extremely heavily and they closed the side door of the Hotel; - So, by the time I reached the front of the Hotel - to begin waiting on the Check in Line - I was drenched. I felt terrible for the young man that was checking everyone in. Guests, were primarily misfits with poor credit. People on the line were demanding Extra Cots in their rooms and would proceed to share their life stories with the young clerk - mind you; I want to go on the record and tell you what a gentleman he was. Roaming crowds of Prepubescent Energetic Girls ran through the hallways and occupied the pool area. I was terrified to take a dip in the pool. I'm just going to go on record and tell you - overall my room was essential outdated and filthy. Nothing luxurious about this place. I had requested a Handicapped Room and these were all taken up and I took extra care not to slip and dislocate my neck - exiting the shower. Why L-rd? Limited selection of items, the following morning, at the Breakfast Buffet which was packed with an overzealous crowd of eclectics. This Hotel is the furthest thing from luxury - But, in the end - I'm grateful for the shelter and the kindness of the Clerk who was forced to deal with guests who had overspent their credit cards. What an experience? Oh beautiful for spacious skies, I won't be relocating to this section of American anytime soon.

This Hampton Inn, Chesapeake Square Mall, VA, is a disgrace to the Hilton brand. No housekeeping…read moreavailable for the four days we stayed, July 2 to July 6, 2026. Pipes leaked from under the sink upon entry and puddled on the floor. We reserved a handicapped room but it was treacherous to enter especially for the elderly (us) walking with canes across that puddle. The entry door refused to unlock completely so we pushed and shoved to get in. Curtains were in tatters. The desk promised again and again all would be taken care of. No one ever came. We have stayed at Hampton Inns for about 30 years and now we will seek out another chain.

Arrived 30 July 530 pm. Lobby overrun with people and loud music making it hard for the only check…read morein person to do her job. We had to yell just to communicate. I ask what was going on and she said it was a class reunion from New York. I took the dog out at 1020 PM and the party was going strong there was no way to talk. I managed to catch a desk worked in the hall to ask when the party will be over as your "quiet hours" policy says "1030 PM-0700 AM". He said "the DJ will stop at 1100 and the party should be over at 1130" Seems that your "policy" was not in play that night and your "Manager" was enjoying the party so much the comfort of the non-party guests was not a concern. I took the dog out at 0130 AM and the music was loud and the bar area, pool, lobby was packed with intoxicated people that had spilled out into the front drop off area. It's not always fun to have drunk people trying to talk to you at 0130 in the morning when you just want to get your dog back inside. I would never stay here again or suggest this place to anyone that may want to use the bar/pool/lobby. It was hard to know which people were guest or "management" as they blended in so well, I guess they were enjoying the party and not much concern for the other paying guests that were just looking for peace and quiet. This hotel is not for families or anyone looking for a relaxing night.

I only tried the bar/restaurant. It was fabulous. Limited menu but friendly atmosphere and good…read morefood.

Having a sweet is always great for families. There's the kitchen with a full refrigerator and a…read morestove with an oven pots and pans plates and silverware and a dishwasher. Spacious with separate bedroom, separate living room. TVs are in the living room and bedroom. There's an outdoor pool a gym a laundry room, complementary breakfast buffet style - pretty standard. Very friendly staff.

I hesitate giving it a 3, because it is good value, but just not good quality. The staff is very…read morenice. The room feels dated, but it is big. The TV is small given the size of the room. It does have a kitchenette, which I didn't use. I did make coffee, but it was not very good. The breakfast has no hot buffett items, just some packaged sausage biscuits you could microwave if you wanted to. Again the coffee there wasn't very good. If you stay her longterm and want a kitchen to cook in, this is a good option, but if you're just staying a couple days (like me) you'd be better off at the Courtyard next door.

The room was comfortable, free parking. But this is another case where Marriott does not take…read morehousekeeping serious. No housekeeping during my entire stay. They just blow it off when you tell them and offer to replace your towels. Also, no coffee or water or any other refreshments in the lobby or public space. These are common amenities that this hotel fails to provide. When you ask about coffee, they've obviously gotten this question hundreds of times because they say, then look down, not outside of breakfast hours. Marriott service continues to be inconsistent across the brand.

This review is based off of a single stay of one night. I will say that if they give you room 100…read morejust go sleep in your car. You will hear people going up and down the stairs all night long. It doesn't stop. Yes, we did check in late and it was a full hotel so we did not make a complaint. It would not have gained anything for anyone. Breakfast in the morning was the usual fare, and getting that for what was paid is a bonus.

As many times as I've been to this property, I never want to leave! As a proud IHG member, this…read morehotel happens to be part of their portfolio. I did a review on another IHG property which is "The Holiday Inn Express", and I enjoyed staying there as well. However, coming to this Staybridge Suites always been more welcoming on many occasions. The front desk staff are always friendly and each time they gift me a goodie bag for being a IHG member. I will be signing up for their ambassador program soon so I can take advantage of all the perks available-not ashamed to admit it! I had a king size suite this past stay and I am always impressed. It was roomy, had a huge handicap-accessible bathroom, and a nice living area. The suite also comes with two televisions (one in living room and one in bedroom). And that comfy bed....I didn't want to get up! Check out this place for your next vacation in the 757 or staycation ‍! I love it here!

They have a great friendly staff both at front desk, housekeeping, maintenance and food service. I…read moreenjoy my clean room. The breakfast has enough varíety to accommodate everyone. The staff accommodates my family needs for handicapped accessible room when ever we stay. My family and I visit this property located at 109 Woodlake Drive often. It's a pleasure staying here

So sad, let me say first that I travel extensively and use Homewood suites religiously. I'm a…read moreHilton honors member and if there is a choice of hotel it's always a Hilton and preferably a Homewood suites. This hotel is a disaster. Elevators out of service. I asked could I get a room close to the elevator as I was disabled. They said of course except the elevator was out of service and has been since April according to other long term stay clients I spoke with there and the staff confirmed as well. I had to walk to the back of the hotel. The room was very run down. The wall paper is peeling in the hallways and rooms. The carpet is filthy and needs deep cleaning as it's stained. The room had severe worn couch that you could not sit on without you and the metals springs being intimately introduced. The cushions have been worn out for years I would assume as they were flat. The mattresses were old worn out was the supporting platform boxspring. My pictures will tell the rest of the story and I will be sure to next time call Hilton before I stay at a place so worn down and beaten. The staff knows the issues but no one is giving the the right personnel to fix things. The maintenance staff dress like bums with paint stained clothing and unkempt. This place is not being managed well based on the hundreds of Homewood suits I've stayed at. I've machine out of order

Staying at Homewood Suites by Hilton in Greenbrier is a pleasure; the front desk associates are…read moregreat, breakfast is delicious and plentiful, and the rooms are clean! I love the comfy beds and the suites with the tub-not the walk-in shower however. Hilton did well with the keyless door entry through their phone app, so that make check-in and out so seamless and convenient!

I've stayed at a lot of Marriott properties, and honestly... this was probably my least favorite…read more The rooms feel outdated, and in my specific room (509), there were no accessible outlets near the bed. They had USB ports in the lamps, but it's 2026, who's still using those older USB plugs like that? That alone was frustrating. To be fair, the room itself was clean, but stepping outside into the hallway was a different story. There was what looked like the craziest stain in the carpet, not fresh, but clearly the aftermath of a rough night for somebody. The wild part is we had to walk past it for five days, so whatever cleaning happened clearly didn't fully take care of it. On top of that, the hallways had a light marijuana smell that lingered throughout the building. They do have a pool, but it had to be drained twice during our stay. It also didn't help that kids were running around unaccompanied, not just in the pool, but also in the gym, which ended up getting trashed too. And honestly, calling it a pool is being generous. It's just big enough to qualify, and even then it feels like the bare minimum, closer to a kiddie pool than anything worth using. Now let's talk breakfast, because this one was all over the place. Day one: sausage, oatmeal, boiled eggs. Day two: scrambled eggs and dry turkey sausage. Day three: scrambled eggs, thick cut bacon, corned beef hash. By day five, I just skipped it. And yes, there were waffles every day if that's your thing, but I don't eat those. Honestly, I don't understand why they couldn't just keep it simple, eggs, potatoes, and a meat. Some of the options felt random, and at times, the food just wasn't good. One thing I will give them, the staff was great. Everyone I interacted with was friendly, professional, and check-in was quick and smooth. That was easily the best part of the stay. The location is solid too, right by a mall and plenty of food options, which made things convenient. Overall, for the price, it wasn't terrible, but I'd definitely pay a little more next time to stay somewhere else. It didn't ruin the trip, but it also didn't feel like a true Marriott experience. Definitely a one and done for me.

I decided to break up my Outer Banks trip with a stay at this property. After driving nearly 300…read moremiles in Hurricane Helene's rain and wind, I finally arrived. I was warmly greeted by their team at check in and was in my room in no time. Room was clean and comfortable and pretty quiet considering how close we were to the interstate. Interestingly, liners were staged for use in trash cans but not in the cans. Even more interesting is the inability to connect to their wifi. Not too big of a deal as I had nothing pressing to take care of, but as a Bonvoy member I was unable to access despite my credentials. To be fair, I realize internet services may have been impacted by SC tornadoes spawned by Hurricane Helene. Breakfast was abundant and good. Eggs, sausage, sweet waffles and other items made the meal good and satisfying. The best part of the stay? The SpringHill Suites Team! Cheerful and accommodating! I'd return to this property.

Hotel Stay Spotlight -- Virginia Beach, VA…read more I recently had the pleasure of staying at Hyatt Place Virginia Beach Town Center, and it was the perfect blend of comfort, convenience, and location! From the moment I walked in, the atmosphere was welcoming and modern. My room was spacious, clean, and designed with everything you need to relax after a long day -- and yes, I'll be sharing a video so you can see it for yourself! What I loved most: Prime location right in Town Center -- close to shopping, dining, and entertainment Comfortable bedding and a cozy sitting area Clean, well-maintained spaces throughout the hotel Great option whether you're traveling for business, a quick getaway, or adding a stay before/after a cruise If you're looking for a convenient and comfortable stay in the Virginia Beach area, this is definitely one to consider!

This place is right in the middle of town. Clean and ample parking. Conveniently located to…read moreshopping and eatery. Has a gym, pool and self service mini shop. We would definitely stay here again.

The hotel needs new carpet in hallway and stairs. Walked into our room smelled like must and air…read morefreshener. Room was clean and bathroom was clean this hotel needs to be up dated. The pictures they have up for the website don't look like the rooms. We stayed here do to being in a pinch Friday night this place looks gloom and doom.Staff at desk was nice.

This place is a horror movie! My room WAS NOT cleaned! Upon arrival my door was open with the…read morelatch sticking out. EVERYTHING was used including the sheets! Dare i sleep on a pool of diseases. Front desk is a joke. After driving 5 hours, i really needed some rest. Instead it took me a while before i cleaned the chair and sat down. Contemplating on sleeping in this chair, or my car. Sadly due to the no refund policy and an extra service fee ( don't know what that is), they also charged for incidentals! So I'm stuck in a place where the police, and the health department should be at this very moment. So many drug addicts walking around here it's ridiculous. DO NOT COME HERE!