My stay at 21c Museum Hotel was absolutely phenomenal! From the beautiful, comfortable room to the…read moreexceptional customer service, every part of my experience exceeded my expectations. The hotel itself is unique, stylish, and made for a memorable stay. I also have to give a special shout-out to The Count House bar. My group stopped in late looking for a drink, and Sara and Rachel welcomed us with such warmth and genuine hospitality. They made us feel like regulars from the moment we walked in. Sara crafted what was, without question, the best Mezcal Old Fashioned I've ever had. It was perfectly balanced and expertly made. Between the outstanding cocktails and the incredible service from both Sara and Rachel, our night ended on the perfect note. Thank you to the entire team for making our visit so memorable. I can't wait to stay at 21c Museum Hotel again and will absolutely be returning to The Count House on my next trip!

Couple of things. Pulled the car out front twice. Both times met by one of the locals (one that…read morewas pushing a shopping cart with all his belongings) that wouldn't go away easily. Because I was with my daughter, they got off easy with a stern warning to not to bother us anymore. Insufficient air conditioning. Set to 66 to maintain 76. Unacceptable. Worst answer from the front desk when called was "yeah?" I did laugh though and said that she had to be kidding me right? She didn't get it. Next......engineering for AC expected in 20-30 minutes. No show for over an hour. Don't bother with this place. Lots of paint and spackle band aids all over the place to make it "boutique". Coming from a 10/10 the night prior (cheaper) to this.........I'd give it a 4/10

Someone broke into my truck, and they barely cared, cops came but no one at the front desk has…read moreaccess to the cameras in the parking to show anything which is crazy, you have to wait for the GM come in during the day ... all they could offer me was something to drink and not from the bar, I was calling all during my lunch from work and could never get a answer from him ... nobody was being cooperative about the situation, I feel as though it was a inside job from someone that actually worked at the hotel the way they were so nonchalant about the situation..

This Hilton is in perfect proximity to Duke University. Easy commute to Durham and convenient to…read more85. Lounge in lobby also had a dining place for breakfast and lunch. There is also a bodega for toiletries and snacks. Rooms are clean and spacious.

The Durham Marriott City Center hotel is in Downtown Durham. Its location puts it within walking…read moredistance of many attractions, restaurants and shops. The Durham Convention Center is attached and the Carolina Theare is next to it. DPAC was about a 10-minute walk if that and included waiting for the traffic signals. Valet parking is $30 a night, so I decided to find a place on the street again. So I got street parking right near the hotel for free as it was the weekend. I am not a fan of valet or of paying $30 for parking. There are parking garages nearby if you prefer that. The staff was very friendly and I felt treated very well here as a Titanium member with an early check-in, lounge access and free breakfast. I didn't see any snacks in the lounge this visit. For breakfast, you need to use your key to enter the lounge. Beverages are in the lounge, but you go to the restaurant buffet for the food. It is quieter in the lounge than where the restaurant is located. My room was on the other side of the building this time and I didn't hear the train once. Usually, when I use a free night certificate, I tend to be put in the worst room available. But thankfully, that wasn't the case here, my room had a large window with a lot of natural light. The room had the vinyl plank flooring to look like hardwood and the decor and furniture were up to date. My stay was very comfortable here. This is one of the nicer hotels I've stayed and look forward to my next visit. I can see coming here for a staycation.

A solid Marriott experience, with a location in the heart of downtown Durham, walking distance to…read moreso many great cafés, bars, restaurants and the American Tobacco Campus. The lobby is large with a bar that offers up a (very limited and price-gouging) Starbucks menu, with plenty of places to sit even if you're not ordering anything. Speaking of, I recommend you leave the hotel in search of coffee because my very basic iced espresso that's normally around 6 dollars at a Starbucks was 10 dollars here plus tip. My room was pretty basic, don't expect much in terms of a view even though the windows are large. Decent-sized, comfy beds/linens. No bathrobe in the room (not sure if you can ask for one). I was informed that I'd get access to breakfast/evening refreshments in the lounge but I didn't have time to partake so I can't report on that (nor the gym). While slightly dated in appearance and a little basic overall, I feel the location makes up for all of that. I also got it at a decent rate which helps.

We stayed here for NYE as a staycation and were disappointed. First there was an event at DPAC…read morewhich makes parking here harder. There is also no hotel entrance from the deck. They were kind enough to upgrade us, but once we got to the room, we were greeted by trash in the hallway and trash in our room. Then the best part of all, noticing the refrigerator is very close to the toilet. This is extremely unappealing. Other than the trash and a stray hair I cleaned with Clorox wipes, the room seemed otherwise clean. The shower was good. The walls and window seals were showing wear and rust. Paint chips. It felt very run down to be attached to DPAC. I won't be returning.

I can't rave enough about this hotel, the location and the lovely service I received from the…read morestaff, especially Sharon! She was especially friendly and helpful when I had a few obstacles to overcome with business needs while staying at the hotel. I really appreciate her warm smile and positive attitude. It's because of her, I was inspired to leave a review thank you Sharon for all your help!

I loved my stay at Unscripted…read more It was walking distance to so many great things. It's across the street from the bull, 2 blocks from the farmers market, food hall, rise biscuits, and about 3 blocks away from tobacco campus, baseball stadium, and art center. The staff here are super friendly and accommodating. During my stay, there was karaoke in the evening. It was so nice! There were some amazing singing. Very friendly crowds, i got to experience the southern hospitality. I got a room with king bed and city view. It was nice to watch the sunset on the skyline each evening. It is next to the pool, so we can hear people at the pool. But it's very nice if you want to enjoy the pool. In terms of security, the place is locked at night. There's a security guard. I felt safe.

I don't even have words for how awful this hotel is. Roaches, partying and dj at the pool so loud…read moreyou can't sleep, hotel staff extremely rude and made us wait an hour to check in because they didn't clean our room. They also over sold our room and didn't tell us and charged me the full price. Ac was broken the entire first day.

I've stayed here multiple times because the location is great and the quality consistent. However;…read morewhen I checked in yesterday there was a sign on the front desk stating "we now charge $10.00 per night for parking". Say what? I stay in Hampton Inns all over the country and only once was I charged to park my car and that was in Manhattan. To make matters worse, when I made my reservation there was no mention of charging for parking. Disappointing

Room 406 feels and smells clean. Typical furniture for a Hampton Inn. No complaints. The breakfast…read moreselections are normal, but a bit disappointed the oatmeal was not served this morning. They did have the instant kind out but I don't like those.

Everything about this place was awesome! My grandkids loved the indoor pool and the outdoor…read morelounging area was great - it was so nice having cornhole, Connect 4, and a bunch of other board games to play. Our rooms were comfy and clean and the air worked great. The freshly baked chocolate chip and sugar cookies hit the spot. Breakfast was better than the other Hamptons we've stayed in - lots to choose from - from cheesy omelets, make your own breakfast sandwiches, waffles, really good fruit salad, toast and bagels, etc. The service was top notch from check in and through our whole stay. We've already decided that this will be our go to spot from now on on our annual trip back home from down South. Great place!

I love this hotel, it's my second time staying in a year. It just feels much more expensive hotel…read morethan it actually is. The beds are supportive and comfortable. Everything feels clean and new. There's so much common space from the dining room, to the large adjacent sitting room, to the outdoor sitting area/tables. I've had an excellent interaction with a staff member who quickly resolved an issue for me. One of the reasons I came back to stay again is because I find the rooms to be very quiet, but you can hear some cars go past. Cars I can tune out, loud neighbors I can't. Also the breakfast is varied and they have some items that are a bit healthier like chicken sausage (in addition to pork), and 3 kinds of eggs (boiled,scrambled, and sunny side up.

As a Marriott Bonvoy Titanium Lifetime member, I stay in Marriott properties frequently and…read moreunderstand brand standards. This Residence Inn in Durham fell short in ways that are difficult to overlook. The positives: * Convenient location, especially for Duke and medical visits * Spacious room with modern décor * Extra-large bathroom and generous vanity -- easily the best feature * Breakfast area was spacious and pleasant (food was standard Residence Inn fare) The problems: Sleep quality is a basic hotel expectation, and this property did not deliver. The HVAC unit was extremely loud and cycled on and off all night. There was no clear way to turn it off completely, and it repeatedly woke us up. The refrigerator was older and made a constant ticking/compressor noise. Between the two, restful sleep was nearly impossible. Parking added another layer of frustration. There are very few surface spaces, a very small garage, and guests are charged for parking on top of that. Charging for parking when availability is this limited feels unreasonable. Additionally, the shower was missing body wash upon arrival -- a small detail, but one that speaks to oversight. We reported the HVAC noise and missing body wash to Tiffany and a woman who appeared to be a manager (Scott). While both were polite, no Bonvoy points or other acknowledgment of the inconvenience were offered. The room layout and location are strong, but between the noise issues and parking situation, we would choose another hotel in Durham in the future.

We were pretty stoked to find a Residence Inn close to the Duke campus when we came back into town…read morefor an alumni weekend. This place wasn't here the last time we were in town, but it's a perfect place to stay now. Located just off the Duke east campus, it's along Main Street, a couple minutes from Ninth street in one direction, downtown the other, and little jaunt to the Durham Bulls park and very close to the main freeways in the area. The building is very long - we were at the far end and it helped us get our steps in! The room we were in was at the end in a corner and was an odd shape - literally no other way to put it. The bedroom was good size, the couch room was just a little small. We have three little dudes sleeping in there and they did just fine. I just required a little feng shui! The bathroom had a random fifth wall that the toilet sat on. Not a big deal, just different than we've seen elsewhere. Our room was right over the parking garage, which was also very awkwardly shaped. There's a spot at the far end that you need to back into as we found it impossible to three point into it. Again, not a show stopper, but good to know ahead of time. The overflow lot across the street was much more straightforward. There's nice sitting space, a lively bar and a good medium sized workout area. The breakfast was solid, the market delightful, the staff lovely and the grounds overall very nice. It's a great property with some quirks and lot of really nice character. We'll be back!

Great location in Durham. Right next to a cute little strip mall featuring all sorts of tasty…read morerestaurants and close to apartment buildings and the Duke University campus and medical center. Reception employees were very friendly and accommodating. A nice bar area to get a cocktail, plus a spacious lobby featuring SBX coffee in the mornings was appreciated by this weary traveler. Clean and comfortable room with great smelling bath products. This will be my hotel of choice when visiting Durham in the future.

The hotel is notable for having a location just outside the university campus and hospital center…read more They do offer free parking and Duke is extremely stingy about parking, so this is not an inconsiderable benefit. The room was on point for the brand with straightforward, black and suffered decor and a slightly confusing shower handle. I appreciated the filtered water station they had. I don't have much use for hotel bars and other than that there weren't any enormous amount of amenities. But it is a straightforward basic hotel that got the job done.

I stayed at the JB Duke Hotel for a conference, and it was a great experience overall. The location…read moreis very convenient if you need to be on campus or near the Fuqua School of Business. The staff was super friendly, helpful, and always available when needed. The rooms were clean and felt recently renovated, with nice walk-in showers, good bathroom lighting, thick curtains, and a fridge in the room. I also liked the water refill station near the ice machine, where you can get hot, cold, and sparkling water. The gym is basic but solid, with free weights up to 50 lbs, a few upper body machines, leg machines, cardio equipment, and space to stretch. The lobby bar is also lively in the evenings and seems to attract a good crowd. Overall, a very comfortable and convenient stay.

Pros: close proximity to many medical offices, Duke University and attractions like the Nasher…read moreMuseum. Convenient garage parking included in your stay BUT if you're handicapped it's a walk to and from the garage Bellhop was friendly Onsite restaurant but it was expensive in my opinion Cons: Power outage Mediocre housekeeping- hairs in the shower Small bathroom Shower doors don't fully close Front desk staff provided zero information about the hotel and weren't very friendly Small rooms Would I stay here again? Probably not. Bed comfort is subjective but I didn't find the mattress comfortable and had a hard time sleeping. When I woke up my back was hurting. They had one scratchy, ratty robe in the room. No bag for dirty laundry and the tv was fuzzy. Another huge negative for me is there was no microwave in the room and the refrigerator was tiny. Overall, the value isn't there for me.