The property is beautiful and I loved the lazy river (except the inescapable waterfalls). I was…read morethere for a conference and was particularly impressed with Phil's events team. They were so respectful of the guests and kept our tables immaculately cleared. Access to the island by boat was a surprise and thoroughly enjoyable. Plus, the captain and boat crew were focused on ensuring patrons had a positive experience by slowing for bird and dolphin sightings and their willingness to take family pictures. In addition, our room was incredible with three balconies and two amazing views. The gym was also nice; all the machines were clean and working, plus it was well equipped. For such a fancy hotel, I was quite surprised there was nowhere to find water. I expected a fruity water station somewhere near the entry, a standard in high-end hotels today. I was also surprised the concierge could not provide a running map. Even with the local construction, the path right out the front door is nice and separated from traffic. I found the run to Target (for a cool coffee drink) was perfect for a 5-miler. Surely the 10-mile option would include even more treats. Having the front doors opened every time anyone approached the front of the hotel was a nice touch.

I do NOT give FIVE STARS VERY OFTEN but this place deserves it!!! This place is AWESOME! The front…read moredesk was AMAZING! They serve adult beverages from 7-11pm and they serve FOOD 24/7!!! There is free breakfast featuring bacon or sausage with eggs, potatoes, various cereals, toast, bagels and various breakfast beverages. There are plenty of places to eat in the area that's walkable. The rooms are clean and it's quiet! I can't wait to come back!

Quick check in! Friendly and efficient front desk staff were great. The hotel is big, slightly…read moredated but very clean. The room was a very nice size and clean. As Hilton diamond members, we've seen our fair share of embassy suites, and this one was just fine. I would say they are very organized and it makes the place, which looks like any other embassy suite, stand out a bit. The breakfast was really great. The omlette was fantastic, and the food was well stocked, clean and plentiful. The eating are was kept up too. My only complaint is, the pull out sofa had a urine stain on the mattress pad. It was too late at that point to call the front desk, and I'm sure they would have handled it for me.

They charged me almost $30 to park my car there for the 4 days I stayed there, but I was never told…read moreof a parking fee beforehand. In fact, I booked the package on Expedia, and their site mentions nothing about parking fees. What's even more disturbing is that they're now telling me that they started charging for parking on June 2, 2025, which is not correct, because I just stayed at this same hotel in December of 2025, and was never charged a dime to park. When I was checking out, the young lady at the service desk even told me I had a $0 balance. It wasn't until a couple of days after I returned home that I was charged on my credit card. Avoid this place!

This hotel was average overall. The lobby is under renovation as of Dec 2025, and that renovation…read moreis right next to the breakfast area. The breakfast was standard free food at a hotel of this level, but at least it was free. The room was comfortable and clean, so no complaints there. Overall this place is a good value--just don't expect too much.

Visiting FGCU and this was the most reasonably priced hotel in the area, and it was amazing! The…read morelocation felt like the center of everything. Shopping galore all around and super close to FGCU. The surrounding neighborhood was very upscale. The room was very large, clean and well maintained.

DO NOT BOOK THIS HOTEL THROUGH EXPEDIA…read more I initially contacted Expedia to cancel my hotel reservation after realizing that the hotel was significantly farther from my destination than your website had led me to believe. I was informed by an Expedia representative that although I was past the cancellation deadline, I could request hotel approval and would only be charged one night's stay. Following this advice, I contacted the hotel directly. The hotel manager informed me that because the booking was made through a third-party service, they were unable to cancel the reservation and instructed me to contact Expedia again. I did so, and Expedia reached out to the hotel on my behalf. Despite these steps and the assurance I received from your representative, I was ultimately charged over $500 for the full stay, even though I did not stay at the hotel at all. This directly contradicts what was communicated to me during my initial call with Expedia. I later received a $50 credit toward a future booking, which does not adequately address being charged in full for a stay I never used, nor the incorrect information I was given by customer service. I am requesting a review of this case and a refund consistent with what was originally explained to me, or at minimum a reasonable adjustment to reflect that I did not stay at the property. Unfortunately, I was pass the cancellation date and didn't mind pay for one night as originally agreed to with a representative

Townplace Suites...... the lady checking me in did not recognize my Marriott status…read more The hotel needs all new towels and sheets. Our towels were so old and stiff from overuse the sheets were full of fuzzies, that were uncomfortable to the skin.

We stayed here for three days and I WANTED to give it a great review but it was not without its…read moreissues. The front desk staff is excellent and so friendly. We interacted with Jalyn in person, and Stefan via text at the front desk. Both were very personable and professional. We brought our two cats with us on the trip, and there is a $75 pet fee which was a lot lower than other hotels we looked at. They also allowed two pets per room, when other properties only allowed one. That was our main reason for picking this hotel. The beds were super comfy (we were in a King Size room), the lobby was well maintained with fruit infused water and great coffee (with little flavored creamer pods, which I appreciated). After the great check-in process with Jalyn, we headed to our room to get our cats settled. In the first room we were in (201), we noticed a weird sticky liquid leaking onto the carpet from the air conditioning unit. Since we didn't know what it was (condensation or Freon or what). we didn't want to chance it with our cats in the room (possibly licking it) if it was a chemical. We called down to the front desk to voice our concerns, and they were very apologetic and completely understood our concerns. They moved us to another room (222), with the same layout and bed size and everything. This new room did not have the leaking air unit but it did have its own issues. The box spring was torn under the bed so our cats were getting into it (and again, we weren't sure of the safety of that, if there are nails or splinters inside there). After they kept getting in there no matter what we did to block it, we stopped by the front desk to ask for a stapler to reattach the boxspring fabric ourselves. They did house a lot of displaced folks during a recent hurricane (which is awesome of them), along with their pets so maybe another mischievous little guy did that boxspring damage. The other issue we had was that the toilet would clog very easily with the smallest amount of toilet paper. We got a plunger from the front desk to try to fix that problem, but it seemed like it was definitely a plumbing issue that should be looked at. And on the last night, while trying to get some sleep for a super early flight the next day, I saw my two cats both freaking out and chasing something. It was a large bug coming out of the bathroom that then scurried into the front closet. It was either a roach or a palmetto bug, but whatever it was, it was not a nice sight to see and I did not get a wink of sleep after that. At 4am, I tried to make the coffee in the room's little kitchen area, but the coffee maker was the kind that took coffee pods and the little basket of coffee items only had packets of coffee grounds, not pods. Another letdown, for this tired girl. Overall, the hotel's main areas are pretty nice, the staff members we interacted with were amazing, but the rooms (the most important part) left a few things to be desired, unfortunately.

I would give five stars, but the toilet and shower were 'run on' with water, and you HAD to have a…read moreQR code on your phone to access the ice room (4th floor). That's ridiculous. Otherwise, our room was impeccably clean, and the hotel was quiet (patrons and nearby highway/roads). Breakfast was pretty good as well. We'd definitely stay here again.

This hotel was very old. The "hot tub" in my room did not work and there was no hot shower. What…read moreI thought was a romantic anniversary weekend turned into a cold shower filled unpleasant experience. Oh. The hotel offered me a $25 voucher for my next stay. LOL riiighhhhttt....

A short 2 hour ride and we are on the water in this really nice resort. 10th floor view really…read morecan't be beat. Spacious with floor to ceiling windows and an awesome patio. Everything you need is here including a really nice restaurant for the times you don't want to cook but the kitchen is a full one with everything you need. Also had bbq grills out back. It is by itself and only one picnic table. Direct tv and WiFi were awesome. TVs in both rooms. Easy checkin and access to everything. We will be back!!

Fantastic service, the comfiest beds ever and ice cold air conditioning. The staff was amazing…read more After nine hours in a car , we felt pampered. Nice bistro that had lattes and fresh muffins. I told the staff when I checked out this was the best hotel experience ever . The bathrooms are roomy, the bedroom wasn't like a cruise ship cabin, full size shampoo , conditioner and body wash, super clean. Only suggestion, ambient lighting in the bathroom is not great for putting on makeup unless there was an issue with our room because it was fine dining lighting in the rest room. Other than that , it was spectacular. Literally nicer than the high end hotel we stayed at in down town Chicago. Who knew?

Very nice Residence Inn. Clean. The staff cares as does the management and it shows. Crystal at the…read morefront desk--afternoons and evenings--is so kind and has good info on nearby restaurants. Ate at nearby Connors--very good. And there is a nearby Starbucks. Came for a quick wkd wedding--perfect!

Me and my family stayed here for the Gulf Coast Showcase at the Hertz Arena Thanksgiving Weekend…read more When you walk in the door the first thing that hits you is the fresh clean smell! The lobby is nicely decorated with secluded seating areas, work spaces, conversational areas and a lovely 3 sided fireplace. The rooms are well appointed and clean as a whistle. I have to extend a special shout out to the front desk employee, Anna. Every time my family saw her, she was super sweet, very nice and accommodating to my family and I'm sure to everyone who crosses her path. The gym, pool, outdoor fire pit and breakfast amenities are on point, well kept, immaculate at all times. The staff that flips and supplies the rooms were professional and on time. The breakfast area is immaculate and the morning staff keep it clean and freshly supplied. This hotel is a great stay with SOOOO many stores and restaurants in the same parking lot!! I walked for an hour each morning and still didn't walk the entire retail area in the Gulf Coast Town Center. It was an enjoyable stay. The hotel shares a parking lot directly across from each other with a Marriott Courtyard and you can use the amenities at either. That was pretty cool. We were comfortable at this hotel. Every single staff member we encountered was friendly and treated us well. Shout out for the great customer service focus as well as to the attention to detail in maintaining a level of excellence in all areas.

I have been going here for the past three years whether it's to visit family , a golf weekend or to…read moresee family at FGCU. Each time it just gets better. The place is super clean and the staff is very friendly. Complimentary breakfast as well. Nice pool with fire pit. Location near the freeway and many shops and restaurants. No bar would be my one and only gripe. There is one very special friendly accommodating front desk worker named Anna. Wow, she is a gem. Such a nice person. And.... They are dog friendly!!!

This is my third time staying at this Drury Inn. It's been a few years since I had been back in the…read morearea. It's still pretty awesome. They have kept it up so well. They now have a restaurant that was opened in January 2026. Everyone is super friendly too. We have a complete breakfast and kick back happy hour aka big enough for dinner meal here. Breakfast was pancakes, biscuits and gravy, potatoes, oatmeal, hard boiled eggs, yogurt, breakfast sausage, waffles and drinks and coffee. Kickback(5:30-7pm) was chicken fajitas and sides one night and bbq pork and sides the next night and three alcoholic drinks included if you want - mixed drinks, beer, wine. Soda and juice included without a limit. Beds are comfy, rooms are clean and spacious with couches. Love the pool which is a good size, also a hot tub(not for me). And half covered which is nice when u don't want to be in the sunshine. I also loved swimming at night. So many stores and conveniences close by including Costco for gas and right off 75. Loved our stay here again and everyone working was very welcoming, happy, & friendly! Only thing that I didn't love love were the pillows but I always bring a pillow with me.

My daughter & I stayed for her swim meet. We arrived on Friday evening and Quinn at the front desk…read morewas so kind and welcoming. The staff here was so friendly I felt so welcome. It's so nice to see great customer service isn't gone. The whole hotel was clean and well lit including the parking lot. We stayed in a clean two queen room with mini fridge & microwave. The bathroom was very clean and well stocked with shampoo/cond/body wash & towels. The breakfast is at 7 on weekends which was too late for us, but we did make a couple waffles(delicious). The area has a new outdoor shopping plaza, Bass Pro Shop, Ron Jon's, Costco and many shop's & restaurants. See my review of BJ's Brewery & Restaurant. We will go back for the next meet. Sorry only exterior photos this time.