Great reception upon arriving! The room clean & the bed extremely comfy! Breakfast was Great as…read morewell! DEFLY would stay here again!

Great stay. Hotel is older but clean clean. Darron is day mgr and was professional, gracious and…read morewelcoming. Went above and beyond to make sure our stay went well. They actually clean carpets after every pet stay. Had five rooms and all nice and comfortable

My husband and I have been living at this hotel for 4 months now while our home is being restored…read moreafter storm damage. I've read some of the other reviews talking about the staff being unfriendly and I don't think this is an accurate assessment. They have always been helpful and kind. Some of them are more reserved than others but that's not a bad thing. They all seem to have a good and caring heart. For example: Dav is the man who works the front desk during breakfast. He is very professional though not as much of an extrovert as Nathan whom has received mention in other reviews. This week Dav brought to my attention that the hotel had not received the needed extension paperwork from our insurance company to reserve our room through September. He let me know that the hotel was booking up quickly for the month and knew we didn't want to have to move out. Because of his notice of this detail we were able to get our room reserved in time so we won't have to move out. This may not seem like a big deal but when a place has become your temporary home, believe me, it is. The best treasures are buried. Don't be so quick to judge or you'll miss it.

This hotel and management are a piece of shit. Second time they cancelled my room. I had a…read morereservation for 6 weeks and they cancelled the day prior to arrival. I guess that is better than the last time when they cancelled 2 hours before I arrived.

This is my first night and I'm so glad I chose to stay here! The rooms are very clean and…read morecomfortable, prices are great, but MOST of all, the customer service was above and beyond! I arrived at 3am and John was genuine, helpful and expedient. He even gave me a couple free bottles of water! After an exhausting and stressful day/night of driving, his kindness ended my night on a positive note!

This is one of my favorite hotels to stay at! Great location and Amy is always very friendly and…read morehelpful! Rooms are clean and great price! I stay here once a month for work and I am always very happy!

Internet will not work, tiny junky tv's. Smallest, crappy pillows ever, terrible customer…read moreservice.

Dirtiest hotel I've ever been to! Roaches in the bathroom, black and brown stains on the towels…read more They ran out of breakfast and only refilled the juice, knowing they have a full hotel booked I do not recommend staying at this place!

2nd time here : Again no trash can liners. A very healthy German roach marched across my bed this…read moremorning ICK!! Blistering hot water and the toilet backed up this morning. Not ever staying here again.

The building is dated and have seen some improvements made to the business. But some desk…read moreassociates and management are highly lacking in their efforts for proper customer care. The associates are rude and will treat guests as if they are a bother to them or not worthy to be in their establishment. Management, ha or lack there of, wishes to not be bothered by guests with complaints. Seems to not care about bad experiences of stays, and writes petty little emails saying "sorry for your stay. We'll do better next time. " Is that how you want us the customer to feel, like we are nothing and full of lies? All they care about is their money and not on customer feedback. In all honesty I don't know how they are still operating. Stained sheets, lack of towels in the rooms, roaches in the rooms, dirty rooms that looked like housekeeping didn't care, and children cleaning the rooms as well?! The manager doesn't need to be there and obviously the owner doesn't care that customers are complaining about Management and staff. I personally will never stay at this establishment.

The floor was coming up in several places. My 2 grandkids were barefoot playing in the room and…read moretheir feet were black from the dirty floor. Easy access on and off the interstate. The pool looked nice but was closed. The staff was nice.

GIVEN A ROOM THAT WAS ILLEGAL TO OCCUPY, the phone was ripped out of wall, the smoke detector was…read moreripped off the wall and exposed wires!! the beds were just disgusting AND they were "made up" there was DIRT on both beds, semen on BOTH Beds, cigerette burns on both beds. mind you snoopdog the "housekeeper" JUST LEFT the room. there was a NASTY towel on the edge of tub and another IN the tub. granddaughter leaned up agenst the wall and got "poop stains" on her shirt. bugs in the bathroom as well. when i approached mgmt they REFUSED to refund us. only offered "clean sheets" which we took atfirst, untill we saw the same issue and bed bug. returned to mgmt to get full refund. they again refused, so i called Lindale Fire marshall's office, they began to beg me NOT TO and i did it infront of them. i then showed them the pictures and quickly got my money back. others in the wedding party also had issues and all 4 rooms vacated property with refunds. also due to the shouting and yelling there were 3 others coming to check in that also left!! I've stayed at some "shady" places before, but atleast they were clean and legal to occupy!! FOR YOUR OWN SAFETY, GO ELSEWHERE!! THIS IS A DEATH TRAP!! NEGITIVE STARS