We thought it would be a nice, but we left completely disappointed. Staff did not inform us that…read morerooms would not be cleaned when we checked in. On the second day we requested a room cleaning and despite being told it would happen and being gone all day, we came back to a room that needed at least the garbage taken out. When we went down to the desk to inquire we were given a bit of a run-around and met with a bad attitude by the front desk person who basically told me to handle my own garbage and scolded me for not "smiling" (wonder if he would have said that to a guy?). Really disappointing. Not so great customer service. Despite a really lovely lady working in the breakfast area, we will not be returning.

So it was really hard to rate this hotel. They were either 5 star or 1 star, so I went with 3…read more 1 star- the beds are on platforms and constantly slide around, causing lots of knee whacks. My Littles constantly pushed them around once they figured out how easily they moved. 1 star- the hotel parking lot is cut into a hill, so on either side, there are 20 ft high retaining walls. On one side, the wall goes up. The hotel up the hill has a fence to prevent people from falling over it. This hotel has nothing. There's just the parking lot, about 5 feet of grass, then a 20 ft drop to the red lobster parking lot. So dangerous. 5 star- cleanliness 5 star- hotel employees 5 star- location (it's easy to get anything you need)

We stayed here for one night when traveling to Nashville and wanted to explore Knoxville. A nice…read morecentral location. Parking was a bit expensive. The hotel seemed a little dated, but it appeared they were making some updates. The staff were friendly and our room was clean and quiet.

We are Hilton Honors members and wanted to be close to everything downtown which this location is…read moregreat for that. But other than the location, it is a solid MEH! The front desk staff almost seemed bothered every time we asked a question, the air conditioner stopped working on day 2, the bathroom is aged with paint chips on the door, no extras like a cup to use in the bathroom, mismatched curtain panels. Hilton missed the mark on this one. It just looks well worn, it's in need of a definite refresh. I won't be staying here in the future.

I wanted to add the below review I sent to Econo lodge Newport TN…read more Spectrum has a contract with this hotel. That said they are "special". One of them backs in, in front of my window. Every morning lets his truck run for 30 min with fumes coming in my room from around the AC. I complain. He moves one window down and another backs in in front of my window and they both let their trucks run for 30 min with double the fumes. I have been sick since I have been here, 12-20-2025, and just getting worse. Stomach pain. Cannot keep food down and extremely dizzy. On May 5, 2026 I fell hard in lobby. I use a walker to take my dogs out but that is all. I am recovering from hip surgery. Well I complained again and said they were killing slowly and I was told may 10 would be my last night here. My dogs have been quiet. The only reason I am being ask to leave is because they don't want to upset spectrum. Well I have spent well over $7,000 since I have been here is all. To Econo lodge Newport the one is not important as the company. I will see an attorney. Oh Mary is great there and cleaning crew.

This Econo Lodge is a smallish two-story hotel with interior access doors and sufficient free…read moreparking. Price includes free continental breakfast, but don't put much stock in that because it wasn't very good. The self-make waffles were okay, as were the pre-packaged Jimmy Dean sausage, egg and cheese sandwiches (just microwave a minute), but their drink machine only had water from the OJ and apple juice dispensers, and the water option tasted terrible. So only real options were cranberry juice or coffee. The fresh fruit looked sad and the pre-packaged cakes were not good. Our first night was terrible due to a bed as hard as concrete; we got very little sleep and woke with aches and pains. This was one of their renovated/updated rooms with tile floors and refreshed bathroom. However, the floors had a sticky residue (I assume from whatever they used to clean them) so you wouldn't want to walk barefoot on it. Also, the tub was incredibly slick, to the point of being dangerous (lawsuit waiting to happen). We went to front desk the next morning and a very nice older gentleman let us check out another room, where the bed was much softer. This room was older and hadn't been updated, clearly from the non-working TV, cracked sink and bathroom tiles, broken bathroom light, and old looking green carpet. But at least the bed was better! You can expect a mini fridge, microwave, TV, wall-unit HVAC, bed, couch and desk in your room. No alarm clocks or clocks on the microwave, so have to check your phone for the time. The staff was very friendly and helpful, but the hotel itself is lacking. Good thing it's one of the cheaper options in the area. But even at $70 per night, they should do better.

I stay here frequently when I'm in the Smokies. This hotel is a great value as an IHG rewards…read moremember and isn't as costly as some nearby options. The room itself is large but the extra space in the living room makes it so easy to use as a prep spot for my snowboarding gear before heading to the mountain. I routinely arrive late at night and never have a problem when it comes to checking in past 11pm. The overnight shift front desk is always friendly and fast and the rooms are always spotless. It is a little off the beaten path compared to other accommodations closer to local attractions.

Would not recommend. Arrived to dirty pullout sheets and pillows and dirty towels being left on…read morebathroom door hanger. The room does look nice but it is cramped if you use the pullout bed. From all the cushions and small walk place between bed and pullout bed. Hard to move around room. The baseball fields are close by and you hear them announcing. Not a great way to wake up. Shower with one glass, weird concept bc it does get cold and water pours out. Check your sheets and towels for cleanliness! We had some issues with the pullout couches sheets with urine stains and other stains on pillows sheets. Even though they did some adjustments for us, I still couldn't help but constantly think if my sheets are cleaned and towels. Spoke with the MOD and seemed like she didn't care, she was like we already made adjustments to the stay like that should be enough. No apologies about the inconveniences. Checked out and never did say sorry about your stay. Poor management. Stay elsewhere.

This hotel was a 1 night pit stop for us on a longer trip - and I had high hopes. After a long…read morejourney, shortly after checking in we noticed that our room didn't have working air conditioning. We called and maintenance was up quickly, but it took almost 2 hours to fix; with the unit needing to be swapped out. Strike 2 was not having room service! Ugh. After a long trip we just wanted something quick and easy. DoorDash came to the rescue; but for a hotel like this I really expected room service to be standard. It was a decent enough room with a beautiful lobby, but I wouldn't stay here again personally.

Went here for a conference, but would stay at this charming historic hotel again. It was well…read morelocated, beds were comfortable, showers were hot, and staff were wonderful.

4.5 rounded up. First, for the price this place is amazing. You are centrally located right in the…read moremiddle of Gatlinburg. While the hotel is a little outdated the rooms are CLEAN and the beds are SUPER comfortable. If you're looking for a fancy stay I'd recommend one of the higher priced places but if you want budget friendly and clean this is the place! I would stay here again. My only real complaints were there needed to be more towel hooks in the bathroom (we are a family of 4 and there was ONE hook on the back of the door.) and the sausage gravy needed a bit more seasoning in the mornings. Every staff member was friendly and accommodating. We had a wonderful stay.

Hotel is old.... very old and outdated. Mold on ceiling…read moreabove shower head, spiderwebs all over patio and railings, needs a makeover!! Only good thing was the office staff was friendly.