There have been numerous requests to ask the very few adults supervising easily over 75 tweens to tell them that running up and down the halls screaming, stomping, and hitting the walls isn't okay. The front desk staff don't seem to care because nothing has been done. You cannot have a bunch of kids harassing everyone in a 4 story hotel. Why can't they all be on one floor? Or even one side of the hotel? There are several others who have complained and one couple is leaving the hotel and asking for a refund. This is beyond ridiculous. read more

Booked through monster reservation the room is basic needs work. Pool is indoors and is very cold. Looked for a nice getaway since christmas is next week. Sink water won't go down. Wasn't really impressed. read more

We stayed in room 521, Hotel looked clean and decorated nice but it's not, we are eat up by bed bugs, all the way up to our waist, it's hard for me to believe no one else has had the same experience, we will never stay there again, and I will be making people aware, we travel all over the U.S and out of the country for years, I've never in my life experienced bed bugs and hope I never do again, now we are having our house exterminated thanks to this hotel, and our dispensers in the shower were empty, the sink wouldn't drain, the tv is in a weird spot in the way, and the fact it was rod run weekend, and only one elevator working was very annoying, get your crap together! You need to better management! Sorry but it's 5:03am and I can't sleep because I'm itching to death from bed bug bites all over my body! read more

Great hotel just nestled off all the busy that is Pigeon Forge. Check in was easy, front desk staff was nice with a sense of humor. We were told up front that there was remodeling going on, they told us we would not be near renovations and then gave us a little goodie bag as a thank you in advance. Our room was spacious for 2 people, clean with all of the amenities needed. We had zero issues with noise from neighboring rooms or renovations. Complimentary breakfast change their hot items daily and the area was always stocked and clean. We traveled the week before Christmas and the hotel was decorated so cute in all of the common areas- great job! read more

Breakfast is terrible. powder eggs, some kind of polish sausage. same you get at Days Inn or Super 8. 5 floors and one elevator out of the two working. Desk clerk said they didn't have an elevator repair company. You have plenty of time waiting to enjoy that lovely breakfast. Bath towels are like large face towels. Again what you would expect in Motel 6 or other low cost hotels. Be sure and bring your old style plug into the electrical outlet because the rooms have no cell phone charging outlets. I asked the desk clerk about it and she said when they remodeled a few years ago they didn't include those. Again like low cost hotels. We payed over $200/night for 3 nights. Don't stay here if you want to get even close to your money's worth. read more

Overall, a very pleasant stay at this SpringHill Suites. The room smelled very clean and the staff was extra nice in giving recommendations for things to do while in Pigeon Forge. Fun fact, this hotel is located on a street know as Christmas Tree Lane with other festive decorations for Christmas. It's was interesting to see Christmas in April but in a good way. Lots to do around this area and Dollywood was fairly close. read more

Pet friendly. They charge a reasonable rate. We booked a 4 night stay but discovered we needed another night. They accommodated our need. Friendly front desk people always someone there. Beds are comfortable but a little on the high side for older people. It would have been nice to have a toilet that was higher. And a floor lamp or some more light is needed in the living part of the room. The sofa although very nice was a bit uncomfortable to sit on. The room was clean when we arrived. The patio off the breakfast area was very nice, even in the hot weather. My husband and I are very picky but will be staying here next month when we come back to the area read more

We stayed here for a few nights over Labor Day and it was a good hotel. New and clean, even though the hotel was full, we felt safe as they were enforcing the masks and had a grab and go breakfast instead of the hot buffet they usually offer. The staff was friendly and there no daily room service, but items could be requested. The rooms were spacious as they are all suites with a nice sitting area, desk, and kitchenette with sink, microwave, and refrigerator. The decor was modern and there is a small pool with a slide that the kids enjoyed. The location is a block off of the strip, which makes it not as loud at night, but still walkable to many attractions. read more

Nice lobby friendly staff, very slow elevator only two. One was working on and off during our stay. The food area of the lobby is undersized for all the people trying to have breakfast. The table and chairs need to be replaced with one standard size table and chair set. Take out the rounded wall. Open up the food station area. It's so bad people were getting food and going back to their rooms. It's mid-October and too cold to set outside in the morning. The tile floor looks nice but again it's way to noisy. The staff is rolling big carts out of the elevators. Not sure who did the room design. We have two queens and a bathroom and a closet are in front of the beds. Limited space. They put the nice flat-screen TV bolted on the dresser to the side. They should have wall mounted it. The remote from the far bed only works sometimes. The area when you walk in the door has a nice little fridge and microwave. There are a couch and table and chairs with a lamp. They are power outlets on the walls, but they should take a page from Holiday Inn and add them to the lamps on every table. They instead put USB chargers in the lamps and only 1 amp to boot. Indoor and outdoor pool, weight room, and laundry room. Overall, it looks nice, but functional it needs work. read more

The location was great. Hotel needs some attention. It's frustrating that the hot tub was not functioning. The staff was unaware, they seemed confused. Before booking call and see if they are up and running. This place has seen better days. Trust me there are places literally across the street and down the road that are much nicer. Check before you book. read more

NO WHEELCHAIRS FOR GUESTS. The man who was working there is very unkind and sly. We booked two rooms online and checked in and when I asked to use their wheelchair to get my mom to her room (she can't walk far and only needs a wheelchair to get to her room) he said the hotel didn't have one. He said if we wanted a refund we would have to talk to hotels.com (passed the buck). I then tried to get a refund through hotels.com. They called the hotel and was told by this same man that we didn't book a handicapped room (we did not request or need one) and since we didn't and don't own a wheelchair, he refused us a refund. It was also very early in the day. 4pm ish. This whole thing shocked me since I have always always it is the law that hotels have to carry wheelchairs. There are plenty of friendly and courteous hotels nearby. Do yourself a favor and DRIVE RIGHT PAST THIS ONE. read more

I don't really understand why we rate hotels, but here I go. It is your classic Marriott with a bed or two, mini fridge, tv, couch, desk, bathroom, etc... I was staying here for a few nights and it was fine. Not anything amazing, or great, just a normal hotel. The only thing I didn't enjoy was the pool. It was really dirty and the slide was sad. Go here if you want, I bet it is just like any other one. read more

SpringHill Suites by Marriott Pigeon Forge - Hotel - Hotels Near Me - Pigeon Forge, Tennessee

Esta cadena de hoteles nos gusta y la frecuentamos. Pero este hotel en particular ha sido la peor de las experiencias. Al ingreso la habitación estaba sucia, en el.sofa cama cuando lo abrimos tenía comida, mugre y sociedad por montones. No estaba limpio. Dijimos en recepcion y la atención fue amable e inmediatamente enviaron a alguien a limpiar, ademas que nos dijeron que nos darian bono de 50 dolares de devolucion al terminar nuestra estadia, y por eso decidimos darle una oportunidad y entender que errar es de humanos. Al día siguiente nos dejaron una nota de la manager de limpieza y se disculpaban y repitio lo del bono de 50 usd. El último día decidimos quedarnos uno más, y por expedia hicimos la reserva del día adicional. Teníamos, según ellos, que hacer check out y check in porque la reserva era en diferente habitacion (de queen a king size), estaba bien para nosotros. Pero la atención la hizo una señora llamada Judy. Grosera, irrespetuosa quien respondio a nuestras preguntas con un "I don't care what expedia says". Really?? Ella está en atención al cliente y no le importa lo que yo estoy preguntando? Le dije que era grosera al responderme así y me grito. Y me dijo que si no me quería quedar ahí que cancelara. Me senti muy mal tratada y siento que fue racista. Mi inglés es con acento y si, soy latina, y creo que merezco respeto. No hay a nadie a quien dirigirse en el hotel porque cuando pregunte por la manager la señora dice que ella es por el día de hoy. Really? Como pueden tener una persona así de manager a quien no le importe el huesped. Pero además, al reclamar el bono de 50usd, la supuesta manager dice que eso no es con ella que le diga a expedia. Me toca quedarme ahí una noche más porque el hotel no me devuelve el dinero. Expedia no me ayudó. Y el hotel, segun expedia, se atiene a las politicas de no reembolso. Horrible. Mal tratada. Racistas, no higiene. Que más puedes pedir? read more

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OK so we did not actually stay at this hotel so this rating is merely based on customer service alone. We were visiting pigeon Forge for a family vacation and the original hotel that we selected to stay at was vacation lodge, word of caution please do not stay at vacation lodge if you care about your family health and the quality of the room that you were going to get. You'll have to look at my review on Vacation Lodge and a different post. OK, so now back to Springhill...The customer Service rep was a total delight! Although we weren't staying at her property, Beverly went above and beyond to accommodate us! Although her property was full, she reached out to other hotel families (those outside Marriott brand) to make certain that our stay in pigeon Forge was comfortable, and we felt secure. She googled, called, did whatever was necessary to find a hotel choice that would be to our liking. So rarely do I leave a review based on customer service alone, but I truly would like to give a hats off to Beverly and her stellar customer service! Especially during these times of it so easy to forget about the customer and a customer that is not patron in your own establishment most people would just waved off like other hotel personnel did when we were looking to accommodate us we were thinking to get for rooms but that's neither here nor there so kudos to her I appreciate everything that you did and if you guys are ever in a pigeon Forge area I hope U2 will look up upon her and give Springhill suites read more

While enroute to our stay (a 6 hour drive) I was contacted by an immediate family member that they tested positive for COVID. I couldn't with a clear conscience (as well as CDC recommendations) continue with our trip and potentially expose other guests. I immediately called to notify the hotel that I would have to cancel our reservation. There was no manager on duty. I was told by the clerk at the desk that she would have to call me back. When she did she informed me that the Marriot DOES NOT have a COVID policy and they could not refund. Stay at your own RISK! read more

No one at the front desk ever! Room wasn't vacuumed. Layout was odd with the tv to the left of both beds (queen room), tub did not drain and bathroom had a very bad mildew smell. The location was convenient though read more

This hotel has a lot of potential- but it needs a good scrub down- the room smelt of mildew, the A/C unit was covered in mold. If it was throughly cleaned I would return. read more

Probably one of the worst travel experiences I've ever had... Our trip started off well with the hotel staff being very accommodating as we had arrived a day early. The employees were incredibly kind and well mannered. The trip from there went downhill. We noticed mold spots in the shower, a ceiling with water damage and all sheets and pillowcases were covered in hairs and unidentifiable spills/stains (pretty sure some were dried blood), corners and crevices within the room were dirt ridden and stains all over the carpet and shower curtain and overall condition of the room/hotel was worn down and just plain disgusting. I complained to the manager and they kindly moved me and my family to a new room. The new room was in similar condition and overall just not worth the money spent. And all my children woke up the next day with bed bug bites. STAY AWAY FROM ROOM 303 & 408! I went down to the front desk yet again and spoke with a different manager Melanie and she was incredibly rude and dismissive to me even after I asked her to tour the room herself to see the condition with her own eyes. She refused to do so and had an attitude with me from the beginning. I was simply asking to pay for the night I stayed and just get a refund for the remainder of the nights that I had previously booked on booking.com. I called booking.com and was told that it was up to the hotel to give me a refund but they declined. With taxes and fees the room was about $165.00 a night. I ended up checking out that day. Stay away from this hotel unless you enjoy filthy rooms and horrible guest service. Mop read more

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Upon arriving, the room smelled of mold/mildew. We turned on the air conditioner and left room. Came back hour later and it was still bad. Told the desk and they recommended turning on the air conditioner to "DRY" room. I told her that we already did and we wished to leave and get a refund. They would not refund our money. We went to Fairfield Inn and Suite across the street. Had a wonderful stay there. Reached out to the manager (Cheyenne) and Area Manager (David). Never got a response back. Spoke to Marriott Corporate and they said hotel told them that we took a shower there and did not offer the hotel to "fix" the problem therefore, we will not get a refund. I am a Marriott Lifetime Platinum and have never had an experience like this. Note: we stayed at this hotel a couple of years ago and had a nice experience. read more

I was in town for the night and I didn't want to stay in a $50 motel. This hotel was like $120 per night and included free wireless and breakfast. It was in a great location. Front desk was very friendly and helpful. I booked ahead of time and requested early check in around 9a-10am and they said they didn't see it. I showed up at noon and they were able to get me into a room with 2 queens. I orginally booked a king bed. I prolly won't be back for the price and will try out other upscale hotels in the area. read more

SpringHill Suites by Marriott Pigeon Forge - Hotels Near Me - Pigeon Forge, Tennessee

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LOVED this place! Initial greeting was very friendly and fast. She offered us 1st, 3rd or 4th floor and since we are water lovers we chose 1st near the pool! The room was awesome and very spacious! The closet was a treat, since I didn't have to look at all our clutter! We had a full bar area with fridge and microwave and bar sink, plenty of storage. Sitting area with swivel flat screen tv and a desk area. Also, a pull out bed in case you needed it. The queen beds were very comfy and the extra pillows were a treat. The bathroom was stocked well as was the coffee area. Everything was really clean and smelled nice. The pool was fun and the kids loved the slide (me too honestly ~ lol) The indoor pool was nice as well. Parking was great and I even got lucky and was close to our room all three days. The free breakfast was good and constantly restocked. They also, have coupons up front for several of the restaurants nearby $5 off. You have to ask the front desk, but I got 3 on my visit! I've gotta say the cleaning woman, Connie, was very sweet and good! We made sure to tip her well since she went above and beyond in making sure out request were completed. We stayed three nights and just needed trash and towels but she went ahead and vacuumed and straightened up everything :) This was very close to lots of great restaurants (recommend :Mellow Mushroom, Blue Moose (mmmmm) , Old Mill (mmmm). Also, very close to Dollywood and lots of shopping! There is a road that runs behind the Hotel that helps you skip all the stip traffic and I used this a ton! We will stay here on our future visits for sure! read more

SpringHill Suites by Marriott Pigeon Forge - Vortex slide was so much fun! Even this Mom loved it! - Hotels Near Me - Pigeon Forge, Tennessee

Th Springhill suites in Pigeon Forge is a very nice hotel, with an amazing location in the heart of town, right off the Parkway. It also was one of the only hotels capable of handling our party's needs, which was two beds and a sofa bed, without being at an insanely high price (a real problem in this town), so from this perspective, A plus! The parking lot was it good shape, and the entire outdoor common areas, including the outdoor pool, were in great shape. As for indoor amenities, they were very nice with great breakfast and a nice fitness center: the pools (plural) were great too with one inside, and one outside with a water slide, plus a hot tub. The business center was one of very few complaints I had as it was simply in the lobby with no protection. As for employees, all of them were absolutely amazing, super friendly. The elevators and hallways were nice as well. The room itself featured an entry way with a vestibule housing cabinets, a sink, a microwave, and a mini fridge. The sofa bed and sofa were also in good shape, as was the desk which was here. The lamp was a little screwy though. On the side of the walkway, there was a TV on the chest of drawers, the entry way to the bathroom, and the closet. Across from this were two comfortable queen size beds and a window with a beat up AC unit. There were some dead flies in the window seal and the closet door was very questionable as it was super hard to operate. The closet itself was super spacious though but the ironing board was literally falling apart. The bathroom was separated with the sink out in the open. The bathroom itself had a finicky toilet and a nice shower/tub, though part of the soap holder was falling up, but the product was nice and they had shower gel. Security was also good with an RFID lock and latch lock. Overall, this is an amazing hotel that I'd strongly recommend, though there is a few too many problems for it to be a 5 star review. read more

Mice Feces on and around the bed in multiple rooms on multiple floors, a disgusting mattress and employees who apparently do not care from top to bottom. To my 10-year old daughter's horror, she pulled out her trundle to make her bed to find mice feces on top of and around the mattress. Reporting it to the front desk, they provided a new room on a second floor that also had mice feces around and on top of the trundle, along with a horribly stained mattress. Cannot express how disgusted and disappointed I am with not only the problem, but the lack of empathy or action on the part of everyone there. Despite my multiple requests to multiple employees, the general manager did not and would not reach out to me. After unpacking and getting our room (307) set up, we found the feces. Going down to the front desk, Ciara provided another room key on the second floor. Pulling out to trundle in that room (207), showed mice feces and a disgustingly-stained mattress that looked like vomit or some other bodily fluid. These things were out in the open and obvious. We had tickets to a dinner show, so I had no time to move hotels. Plus, it was my understanding that everything was sold out. Ciara stated that she would clean the room personally while we were gone and take off 20%. I asked for her supervisor's name (Kathy), and asked that she contact me in the morning when she came in. I wanted to know what they intended to do about the issues so no other guests were or would be affected, as it was more than likely throughout the property and is a health and safety issues. Plus, with the pandemic and the obvious and easy to find feces, they were blatantly not cleaning the place as they should be. In the end, Ciara said that she could comp one night and that Kathy would be contacting in the morning with possibly more. I heard nothing the entire day from Kathy. At the end of the day, I asked for Kathy. Speaking to Kathy, she is the front desk manager and Chayanne Powell was the General Manager. They both apparently had a conversation about it, and neither contacted me as I specifically asked Ciara and her colleague Tracy the night before. I asked about what they were doing to remedy the situation and a further discount as the trundle was removed, mice traps were behind the couch and I now had to sleep with a 10 kicking 10-year old. She was flippant saying that there was no need to contact me, and I could leave if I wanted to. Now, I did not cuss, scream or become disrespectful and was shocked at how aloof she was. I then made it very clear that once again, I would like the General Manager Chayanne Powell to contact me. She never did. Leaving the next day, I again stopped at the front desk and asked for Chayenne Powell. Speaking to Judy Smith, she was immediately flippant, said they called an exterminator (first I heard that they actually did something about the problem), and then asked me where I was from, and what status of Marriott Rewards Member I am. She asked me why a general manager would reach out to me when the problem was solved (in their eyes). She then just gave me the apparent party line of "you could have left if you wanted to, that was your choice." I am appalled and disgusted at not only what I found, but the flippant, dismissive and unempathetic nature of the employees that I found at the property from top to bottom. read more

Was in the area for work and stayed one night at this property. Five story hotel with indoor pool and exercise area2. Grounds were clean and we'll landscaped. Entered the lobby ares was my room was ready. Staff was friendly and helpful. After spending time in a vehicle or is nice to walk and take the stairs. Room was clean ans the air conditioning system was on. Breakfast was the normal scrambled eggs and bacon and some fruit. Waffle maker and yogurt is also available. Lost a star due to storage in the Exit Stairwell and staff parking Other issues were staff vehicles parked in charging stations for electric vehicles. read more

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Somehow we didn't get our wheelchair accessible room when we checked in which is very unusual for the Marriott brand. Cheyenne worked with us in trying to find other accommodations but they were too far away. But , they spent two hours helping us get the accessible room to work. The beds are too High for me to get in comfortably and impossible for Mike. They had to move furniture around and After removing the frame they went to the store and bought 4x4s to lift the bed to the perfect height thank you Christy in housekeeping and Mark in maintenance read more

Gotta say, one if the nicest hotels I've stated at, for this price range of accommodations (100-150 night).. The hotel is pretty newly decorated/remodeled, although I feel it's an older building because the elevators were a bit slow. The rooms were high end. West Elm Furnishings, Paul Mitchell's mini bath stuff, double rolls of two ply toilet paper!! The room isn't the largest, but super efficiently done, with the bathroom/sink area that was bigger than most NYC apartment facilities.. The free included breakfast was awesomely done, with something for everybody. Highly recommend, and will be my first choice when I return to the area.. read more

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Really don't like leaving bad reviews but this place needs it. The AC unit in the suite I was in was awful. The temperature in the room didn't change the whole time I was there. No matter what I put on the thermostat the wall unit would just blow out room temp air. Called down Friday morning at 9 AM for towels and didn't receive them until 11:30 AM. Nothing like waiting 2 1/2 hours to shower. Didn't receive an apology or anything from the staff. Keep in mind this is a 5 floor small hotel. Come back to my room Friday night to see that nothing was cleaned. Call the front desk and they said they would come clean it tomorrow. Once agin no apology. Carol at the front desk was nice when I checked in but outside of that it was horrible. There are too many hotels in the same area to be wasting your time here! read more

We absolutely enjoyed our 3 days here! Very spacious and clean rooms! The sofa bed was comfy! I was able watch an NBA game on the flat screen TV. I just didn't like how long it took for the refrigerator to cool down. Price of room was affordable as it was still before labor day! Check in and check out not a hassle read more

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If I could rate it lower, I would. Day 1, upon plugging in my curling iron to do my hair, the outlet smoked and did not work after, due to no error of my own. Later the same day, the bathroom light bulb blew. Again, nothing major, we were able to request it to be fixed while we were out. After returning to the room, my husband and I went to give our 7 month old daughter a bath in the tub. Only afterwards did I realize the blood running down my leg from the shard of glass in my knee. Upon this, I discovered the entire broken bulb had been scattered along the bathroom floor. I got sick to my stomach realizing what could've happened if I hadn't noticed... my daughter is an early crawler and puts EVERYTHING in her mouth. She could have swallowed this glass. There also could've been glass in the tub, and I had to carefully check her backside over once I realized this. We called the front desk, and someone offered to come clean it up. Fine. But then she simply said "yeah that maintenance guy has autism so.. he does the best he can." Well his "best" could've been detrimental for my daughter. It is no excuse for the safety of the guests. It was also obvious an infant was staying in the room as diapers, baby clothes, and bottles are all over the room in plain sight. I DO NOT RECOMMEND THIS HOTEL. You're better off sleeping in your car or the side of the street. read more

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Overall, our two night stay here was very nice. I didn't have much contact with the staff, but the rooms were very comfortable. I even used the workout room a few times. Breakfast had more options than many other hotels, nice convenient location (for this area), wifi worked well, our room also had a fridge, etc which came in handy for the copious amounts of leftovers we began to accrue. I can't speak to the price of the stay since we used my companions Marriott points, yay, free stays. All in all a very comfortable stay, I would come again. read more

SpringHill Suites by Marriott Pigeon Forge - Hotels Near Me - Pigeon Forge, Tennessee

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This hotel is great! The staff is friendly, the room is comfortable and clean. The room has a walk in closet, a refrigerator and microwave, and a spacious sitting area. It also has a desk and a great view out of our 4th story window. Breakfast was amazing! They had eggs and bacon, waffles, oatmeal, cereal, yogurt and more! I definitely recommend staying at this hotel when you visit Pigeon Forge! read more

I can't speak for the value of this hotel as I did not pay for the room, but I tend to leave a review when multiple things are out of place, instead of leaving negative feedback over just one single issue. The room was nice in appearance but was not thoroughly cleaned or inspected as we found more than a few souvenirs from previous occupants. Also, the manager seemed to not know how to tell room numbers apart as he came to the room in the middle of the afternoon to kick us out and THEN looked at his paper to realize he had the wrong room. Overall this could be a great hotel if the staff stepped up their game a bit and really paid attention to details. read more

It takes a lot for me to write anything about anywhere. Myself and 3 others (as well as numerous guests around the place) had some serious allergies going on. I couldn't talk after one night in the rooms. Others had a nasty cough, headache, sore throat. I assumed mold. I was unfortunately right. Seriously disgusting and no wonder I can't breathe. Would not recommend until they clean this. read more

SpringHill Suites by Marriott Pigeon Forge - In room cooling unit with mold. - Hotels Near Me - Pigeon Forge, Tennessee

Half way through our stay here. Rooms are great. Nice and clean with comfy pillows and beds. It's nice the shower/toilet have a separate door so people can get ready by the sink when another is showering. Breakfast not worth it. Lines are so long and there's only eggs and a protein. No potatoes or anything else. There are bagels, toast, muffins and some fruit along with oatmeal and waffles. So far not real impressed with it. And this morning the lady restocking bagels was using her bare hands. As a restaurant owner myself...this made me gasp and not want to eat here the next two mornings. A lot of stuff was empty this morning. read more

Loved this place it was right in the middle of everything! Beds and pillows are so comfortable!

This is my first and last stay here. The rooms are mostly basic, few amenities. Smallish room, very poor lighting in the bathroom area, my wife complained everyday when fixing her hair or doing makeup. It's quite clean though. Breakfast is typical included fare, breads, powdered eggs. The coffee is terrible. My biggest complaint is that there is no comfortable place to sit. The couch in our room felt like a linen covered pallet and the single chair is a short backed wobbly retro looking swivel from the Brady Bunch days. I thought perhaps the lobby would offer some comfort.... Nope, same short backed vintage offering. Don't get me wrong, if you are on the go all the time, spending very little time in the room its fine. If you want a relaxing getaway to hide from the rat race then I would suggest that you bypass this offering. Nice pools for the kids, one inside, one out. There is a hot-tub outside too. It's also very convenient to town, within walking distance to some great restaurants and attractions. It's near everything that matters. The cleaning staff is excellent, the front desk staff is not. I recommend you avoid Romelyn. read more

Awesome rooms and property. Marred by loud obnoxious neighbors next to my room. Had to call the front desk twice to get them to quite down, but staff took care of the issue. Really cool being in the outdoor hot tub when it was snowing outside! Great for kids and families, and hotel was full of them.. read more

My family and I had to evacuate because of hurricane Florence. We had to take separate cars. We were thrilled about staying. Location was good, I didn't get great cell service. Overall the room was clean except for the dirty fork under the pull out bed. The next day we woke up and headed to the car, my husband noticed someone backed into his bumper. So we went to the front desk and explained. They said we have to file a report. So we called an officer and he came and took a statement and reviewed the videotapes. There was a camera directly pointed at my husband car. The officer came back and told me they don't record on that camera so he couldn't tell us who hit his car. We were so upset. I think it is super unprofessional to not have camera recording. So the officer left. I went and called the manager. I explained to the manager that it is so uncalled for the cameras to be there when they do not even record anything. He told me that he does have it recorded but isn't allowed to look at it and I said are you calling the cop a LIAR and he simply said that the cop is giving me a false story. So I asked him if he could look and he was so rude and disrespectful. I am so disgusted and am filing a huge claim to Marriot cooperate about this. It's a shame that he is calling the cop a liar and won't even look at the tape himself. I will never recommend this hotel to anyone, simply because I don't know how safe it is and how honest this hotel is in general. I hope Marriott really talks to them. BAD SERVICE! The front desk ladies were very nice though and the eggs were watery. read more

My family stayed 3 nights in early April. Room and facilities (indoor pool and outdoor one) are okay but every morning we had to suffer unacceptably long line for breakfast. Staffs were very nice though. read more

Disclosure: A family member works for Marriott. This was a beautiful hotel. They designed it to fit in with the mountain TN look. The breakfasts are great for a family about to spend the day in Dollywood. Rooms have space. Indoor and outdoor pool. Hot tub is outside and can be used year round. The hotel is just a few minutes from Dollywood. Starbucks, Mellow Mushroom, Marble Slab Ice Cream and many other restaurants in short walking distance from hotel. PERFECT location. Staff is friendly. Beds are cozy. read more