We came up for a wedding in July and this was the recommended hotel to stay, walking in it was nice cute lobby with a breakfast area right behind the lobby. Checking in was easy and the ladies at the counter were nice, always good no surprises! The hotel is under renovations while they update the rooms I think they said they are about half way done, I sneak peaked into a renovated room and it looked great! that's the pic I took, nice and clean and modern! All around our stay was comfy, beds felt great, good shower, ac worked properly. You get free breakfast here and for anyone with kids this is wonderful just walking downstairs and get a nice hot buffet to choose from, eggs bacon bagels grits or oatmeal, fruit cereal yogurt really enjoyed that! read more

SpringHill Suites by Marriott Prince Frederick - Nice renovated rooms - Hotels Near Me - Prince Frederick, Maryland

We are Marriott members, so we stay at a Marriott hotel any time we travel. I will narrow down why I gave this hotel a 2-star! Service was great and friendly! Breakfast was below average! Cleanliness was very poor! Beds where very hard and uncomfortable! read more

Five nights in this property and I can safely say that while it is out in the middle of nowhere, it is a shining example of the Springhill brand. I've stayed in a few Springhills (and quite a few Marriotts). This one has the usual features that I've come to expect. Free parking. Free breakfast (it's not a banquet, but it is more than adequate). Free wireless internet. Comfortable room that is mostly quiet with a mini-fridge, microwave and coffee service. The folks that clean the rooms do a fine job. And the price is quite reasonable! Only one complaint. Every day, I hung my towel over the shower curtain rail. And every evening, they had brought me a fresh towel. Ummm.. recycle? read more

SpringHill Suites by Marriott Prince Frederick - The room with a king bed - Hotels Near Me - Prince Frederick, Maryland

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ZERO AMENITIES!! This is what I got when asked for coffee @ 6 AM on a Saturday. "We don't have any..." "I'll have to have the head housekeeper bring some down... around 10 AM..." Wont stay here again.. read more

Upon checkin on July 8th I was given a filthy room on the first floor, the bed looked as if someone had been laying on it and the couch had multiple noticeable stains, I went back and spoke with the gentleman at the front desk and was given a second room. The room on the 4th floor seemed to be cleaner until I noticed what appeared to be a bedbug, one of which had been smushed and left on the bed closest to the bathroom. I was utterly disgusted not just by the uncleanliness of the rooms but also the way the young man at the front desk handled the situation. He was very nonchalant and condescending to say the least, after almost an hour of getting no where I decided to go elsewhere and was informed I wouldn't get refunded due to the rate.. I've never in my life had an issue at any Marriott nor chain hotel that we've stayed at and this hotel was by far the worst. One of my relatives also had a room there and her issues weren't addressed either. When your on vacation especially with children the last thing you want to worry about is your room being unsanitary and bug infested but after reading the reviews about this particular hotel I see we made a huge mistake booking here. read more

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Stayed there from the 2nd of Aug to the 5th of Aug. The experience was other then enjoyable. First off the ones staying in our room before us left food in the fridge and house keeping didn't remove it. Bathroom was not clean. Lights in hall way by microwave did not work. Exhaust fan in bathroom did not work and after a shower the whole bathroom steamed up. Not to mention the floor by the shower had settled and water leaked out into the middle of the bathroom which made it very dangerous. I highly would not recommend staying here. read more

We booked this hotel for Thanksgiving. The website said hot breakfast included and DID NOT mention that the hotel is under construction. There is no lobby, super dusty, very loud and breakfast was some fruit, cereal and yogurt. I was already disappointed, but then there was no hot water! We are a family of 5 without hot water on Thanksgiving. The real kicker is that they charge full price for the rooms. Very disappointing! read more

Fridge did not work. Spent 255 dollars here for my stay, manager refused to return my repeated calls. Don't waste your money and have low expectations. read more

This property was not up to the standards I have come to expect of Marriotts. It is dated and cleanliness leaves much to be desired. Our bathroom door squeaked loudly and would not close properly. Breakfast was adequate. With other newer options in the area with similar price points we won't be returning. read more

I am a Marriott member staying 50-100 nights a year. THIS IS THE WORST MARRIOTT EVER!!!!!! Get to hotel after 5 and they told me my room is not available and didn't know when it. Would be ready. Had to go to another hotel brand read more

Solid road warrior hotel. Plenty of space in the room, decent breakfast, plenty of parking, fast service, reasonably fast free WiFi - they had it all. My only complaints were the ice machine on the 2nd floor wasn't working at all and the lighting in the bathroom is eerily dim yellow tinged fluorescent lights; it looks like dim prison lighting and really ruins any experience in the bathroom. To be clear, maybe other rooms aren't like this, but I was in room 201, and it was. read more

We were promised a 2 room suite. Guess what the "Suite" didn't have? You guessed it...2 rooms!

Pros Front desk was very helpful. Breakfast was great, with plenty hot and cold options to choose from. Quick to bring us extra towels and pillows. Cons I'm town for a wedding, front desk forgot our welcoming bag with directions to the venue. Hot water ran out in the morning shower. Red mold growing in shower Ice machine broken on first floor Waited for ten minutes for coffee and it never came read more

This was a very pleasant stay. Customer service is AMAZING. Even through the renovations the hotel is very nice. We have 3 children and our needs (ie extra blankets, pillows and sheets.. even bandaids) are ridiculous most days. The lovely front desk woman couldn't have been more polite and she made sure all of our needs were met! We enjoyed the pool and can't wait for the complementary breakfast! Kudos!!! read more

Another great visit from the perspective of guest looking at the staff and facility. They have added a full rack of weights to the exercise room (two machines weren't working properly though). Word to the wise among us, if there is a Bridal Party instruction list on the counter as you check in, request rooms floors above and far away of these college wanna be clowns. I mean really, if you are out of college, don't treat the hotel like your private dorm. Geez. A pox on them. read more

Keisha is very rude. I applied for a job there and she wasn't willing to work with me. I called about my application and she had an instant attitude. I explained my situation to her and she kept talking over me. I told her I could work a weekend and was willing to work their busiest day. She wouldn't even listen to me. I try to tell her I could work out anything with her but she would not even let me speak. All she did was kept talking over me. She try to act like she was in the same position as me. I told her that she didn't know my situation at all. She should not be a manager. When you talk over people and you don't let someone speak it's unprofessional. Then she lied to my friend who was trying to help me get the job. read more

Only one staff is professional. The manager Basheer Carter is not professional at all and hasn't responded to emails nor voice massages for 3 1/2 weeks almost 1 month now. And when i got through to her she said she will call back by COB 2 weeks ago. That hasn't happened. I have filed a complain to Marriot Customer Care about this. If you want a room with mouse poops on your bed sheets and a mouse ran across your room then SpringHill Suites by Marriot in Prince federick is you place. Soooo disgusting, I am going to sue them . read more

Hotel was nice but the night staff was VERY RUDE!!! Stayed there with my friend and our kids the night of the 22nd. The guy at the desk was extremely rude and not welcoming at all during check in and then when we collected our things and came back through to the elevator we received very ugly looks and he was slamming things. We felt very out of place and will never go back!!!!! read more

Hotel staff was rude, and illegally cancelled my clients reservations for a wedding party. Apparently the two black concierge and managers did not want to own up and fix their mistake that they made as soon as they saw it was a white person that had the complaint. Will not be doing business with them nor refer any clients read more

We're solidly on the Marriott side, but this example is not up to par. On our first day out of our room, we came back to an unmade bed and unemptied trash. On our return on day two, there were several police cars in the entrance, a suspect in handcuffs, a front desk with no idea what is going on, two wasps in our room, and a non-functional AC. On the third day, we checked out, and won't be back. read more

2 stars might be generous for this establishment. Upon entering the room, I was hit with a very powerful smell. Like new, cheap carpet or an industrial adhesive. The smell was so strong I got a headache and had to run out to buy Febreeze and Lysol. In addition, the bathroom smells like the toilet has been leaking or something. I had to ask the front desk for a remote for the tv and tissues (box was nearly empty). Probably the worst example of customer service ever: my husband arrived at 5:40am. I had the night front desk staff leave a key for him. Upon arrival, my husband found zero employees at the desk. He called twice and let the phone ring for minutes while he was standing at the front desk. TWENTY minutes passed while he stood there waiting for someone. Finally, a cleaning lady went around the corner (behind the front desk) and got the front desk staff for him. WHY wasn't the front des staff answering the phone or paying attention to people entering the hotel?? Needless to say, he and I were VERY upset about this. The staff member made no apologies and did not attempt to make my husband feel better about waiting 20 minutes. Won't be back. read more

I've stayed at this property about 6 times over the past 4 months and have found the staff here to be helpful and pleasant. The room I was in this past week left much to be desired. It was pretty shabby. Bed linens torn. Wall paper coming off. Areas that just didn't look clean. I expect more from a Marriott property. read more

I had a few guests stay at this hotel for our wedding on May 30th, 2015. All of the guests said that the rooms were clean, the staff was helpful, and the breakfast was good. I was sad that they didn't provide shuttle service back and forth from the hotel to the venue of Herrington on the Bay. I thought that they did- but we didn't find out until the day of the wedding that they only had cab services offered or airport shuttles. However, they were really nice to give out all of our welcome bags and provide them to our guests. They were easy to work with and very cooperative and pleasant. Thank you for helping us out throughout the wedding planning. The customer service was overall really good. read more

Hotel was excellent! Clean, friendly staff, great customer service, free breakfast, etc. We enjoyed our stay in the short time we were here. Thank you SpringHill Suites and Marriott. read more

I got married & reserved room blocks at Springhill Suites. It was a disaster! We had guests travel from all over and that was not the experience any of us were expecting, from having my guests told that the hotel was overbooked and that they would be displaced, to guests and the bridal party waiting in the lobby for almost two hours, to having to push my rehearsal dinner back because none of us could get in rooms to change, to having no towels in multiple rooms, to dirty bathtubs, and dirty towels left hanging in showers, to dirty bars of soap left on the sink, to dirty condoms (YES USED CONDOMS) left in rooms, to having people checked into my cousin's room while all his belongings were still inside, to MY BABIES being placed in a bed which we discovered had dried up blood on the sheets, to the front desk staff being completely useless during the whole process and the manager not being present. The guest experience and customer service did not live up to the Marriott standards. Not to mention, we are still in a pandemic & basic sanitary measures were not taken read more

We stayed here last year and it was great. It was nice for being in the middle of nowhere and we are returning this month. The pool and hottub were relaxing and clean, with a nice window view. The beds and bathrooms well appointed, and the breakfast was more than adequate. Nice lobby and staff. read more

Stayed here for one night for a wedding at Running Hare Vineyard. Though I didn't spend much time at the hotel, the room and grounds were clean and staff was friendly. The bed was comfortably firm but the pillows were a little lumpy/flat. I would stay here again. read more

Room was clean as expected, Staff friendly, helpful, but the coffee at the breakfast buffet was surprisingly good. Dark and rich full flavor. Nice job. I own a coffee shop which is why I was surprised. read more

First off, I'm a Marriott Platinum for Life member so I've stayed at a lot of Marriott hotels (all brands) over the last couple of decades. This is by far the worst one I have EVER stayed at. When I arrived this Sunday, the key cards and WiFi were not working due to an apparent lightning strike earlier in the day. Understandable. I got to the room and it was 78 degrees so I lowered the thermostat to 68 and shut the curtains. 3 hours later it was still 74 degrees. Staff responded, took cover off, banged it, said it should work. Got down to 71 degrees at lowest (2100) and at 0300 it was 73 degrees. Monday staff promised maintenance would look at it. I come back Monday evening and still no key cards or WiFi AND my room is still 75 degrees. Monday evening I had two more staff come into adjust AC (the "engineer" stated he didn't know anything about HVAC), but room did not go below 71 entire evening. Additionally, housekeeping did not replace room coffee and only one ice maker is working on all four floors. I believe they may have motion detectors for thermostat since it always went up at night, but maybe the whole system is hosed. I asked for a new room and they said they were full. Moving to Hilton. DONE. Can you give no Stars?? read more

We did not end up staying in this hotel. We had reservations and during the time of reservation the lady saw my husbands service dog. We had to come back because there were no rooms available. We cam back after 4pm and a different woman was at the desk. She told me she needed me to fill out paperwork for the dog.... Curious I waited. The paper they wanted me to sign was allowing them to charge me an additional $100 to clean the room for the next guest.... I asked for a manager explained to him this was not allowed per federal ada laws. He said it is their corporate policy and would not over ride the fee. So we cancelled our reservation (the hold is still on my card for up to 24hrs) and went across the street. The manager did not want to acknowledge anything other then corporate rules. I will be filing a formal complaint with Marriott. This info is from the ada.gov website regarding businesses. 5. Q: I have always had a clearly posted "no pets" policy at my establishment. Do I still have to allow service animals in? A: Yes. A service animal is not a pet. The ADA requires you to modify your "no pets" policy to allow the use of a service animal by a person with a disability. This does not mean you must abandon your "no pets" policy altogether but simply that you must make an exception to your general rule for service animals. 6. Q: My county health department has told me that only a guide dog has to be admitted. If I follow those regulations, am I violating the ADA? A: Yes, if you refuse to admit any other type of service animal on the basis of local health department regulations or other state or local laws. The ADA provides greater protection for individuals with disabilities and so it takes priority over the local or state laws or regulations. 7. Q: Can I charge a maintenance or cleaning fee for customers who bring service animals into my business? A: No. Neither a deposit nor a surcharge may be imposed on an individual with a disability as a condition to allowing a service animal to accompany the individual with a disability, even if deposits are routinely required for pets. However, a public accommodation may charge its customers with disabilities if a service animal causes damage so long as it is the regular practice of the entity to charge non-disabled customers for the same types of damages. For example, a hotel can charge a guest with a disability for the cost of repairing or cleaning furniture damaged by a service animal if it is the hotel's policy to charge when non-disabled guests cause such damage. read more

Stayed here several times, this was by far the worst. After going through a renovation like a year plus ago, you would think it would be cleaner. Rooms were not as clean, seat cushions on sofa turned the wrong way. Hair on floor of bathroom, mold around tub. Toilets are so low, no wonder the toilet paper holder is loose on the wall from people trying to stand up. However, it is Prince Frederick!!! read more

Our reservation was completely mishandled. When we booked over the phone for dates in May the hotel clerk entered them as dates in September. This resulted in only being able to stay for 1 night of a 2 night trip. If you are doing any business with this hotel GET A CONFIRMATION EMAIL OR FAX. read more

We are one of two couples (4 people total) in our traveling party who received a call from the front desk of SpringHill Suites Prince Frederick at 3:15pm to advise us that the hotel was overbooked and that we were being forced to another location, 15 miles further away. We arrived at the hotel at 3:30 after driving 7.5hrs from New York for a wedding which was taking place that night in a couple of short hours. Our new hotel did not have a shuttle to the wedding, and SpringHill Suites Prince Frederick refused to provide a taxi to and from the wedding, whereas they would have provided a shuttle from their location. When we argued that it was their responsibility to provide us the transportation to the wedding originally promised us, the gentleman behind the desk would only say that it was not in their contract to provide a taxi or shuttle service for booted guests. They did, however, provide another disgruntled guest who was arguing on our behalf with a free room, even though said guest was not booted from the hotel. This concession was not applicable and ended up costing the hotel more than a taxi ride from our new location would have cost them. Furthermore, it should be noted that a block of rooms was reserved by the bride a full 9 months prior, and we booked our rooms over a month prior. It is absolutely unacceptable that we should have been booted from our reserved spots at your hotel. The entire reason for a block of rooms being reserved for a wedding party was negated by your hotel's irresponsible overbooking. Lastly, driving 15 more miles to our new hotel and frantically searching for and failing to obtain a cab service to bring us to the wedding on such short notice, we were left with only 30 minutes to shower and get dressed for the wedding we were attending, and all of this after being in the car for now over 8 hours. We are extremely unhappy with SpringHill Suites in Prince Frederick, MD. We will not be using any SpringHill Suites or Marriott locations for any future travels and we will advise EVERYONE we know not to, as well. Congratulations for making a very bad name for yourselves, and for turning away at least four people for life from being Marriott customers. read more

I had out of town friends and family stay at this hotel for my daughter's wedding. We had made Welcome bags for each guest. I gave the front desk a list with the names of guest, check in dates and number of bags each guest should receive. I specifically asked for them to be given at time of check in. Well the one guest that came in last never received their bag. She went down to get it and saw someone else walk away with her bag. So FYI if you are going to use this hotel and give Welcome bags don't waste your time or money because some of the guest won't receive them. read more