Like others, I was caught by the shady dealings of this complex. TLDR: They make you put money upfront then make it impossible to rent, don't honor their contractual promises, act like you are obligated to obey their demands despite them not signing the contract, and try to steal your earnest money. Plus model release & identity theft! Longer-- This complex seems to be operating a scam. They make you go through this cumbersome online application process, and pay hundreds of dollars upfront. Then they start making demands you jump through hoops. You're then worn down dealing with their broken software, getting timed out, having to deal with an absurd number of arbitrary contracts -- for instance they force a model release giving them the right to use your image and name and likeness in any advertising they want! Finally you just want an apartment so you go get renters insurance, making sure it covers them too- always wondered why they want you to buy insurance that covers them? You think you are getting an apartment so you put up with it. But you are now hundreds of dollars in and hours if your life committed... and they got you! The demands never end! They act as if you are obligated to obey demand they make-- despite never putting their signatures on a contract-- and yet they refuse to abide by their promises. Offering something with conditions and then changing the conditions and not keeping their end of the offer is potentially fraudulent. For example they want "ID verification", this can be accomplished simply by looking at you and your ID. Or it can be done by third parties in ways that protect against identity theft. But this company doesn't care the least about you. So they demand you submit your information to a service that is insecure and doesn't follow security best practices, that takes information unnecessarily and indemnifies itself if it gets hacked. Thousands of people have had their identities stolen because they trusted services like this. Of course the employees at springs are not tech savvy. But that would be ok, if they weren't also dishonest. Remember they make you pay several hundred dollars in fees upfront and threaten to steal your money if you don't comply. They are very clear in the threat. In fact the first message I ever got from them was a threat to steal my money-- and violate Visa's merchant agreement requirements in the process. (See picture of first message received.) When they try to intimidate you this way in their first personal communication, you know this is a common practice. I suspect they may use racism to exclude certain "undesirable" people -- they are certainly clear about their intention to be an "exclusive" community and do extensive background checks-- but I cannot prove they are racist. They just smell that way. I guess it is a profitable filter to make sure they only have obedient sheep living there! Plus if they are charging $1700 a month in average rent, but they are able to steal $300 from from hundreds of applicants with this swindle, they may make more in application fees than from the apartments themselves! I suggest people look at the "not recommended reviews". It appears they are doing review shaping to hide negative reviews. read more

Springs at Hammock Cove - First email. Visa requires merchants refund through Visa, no ID check is required. - Apartments Near Me - Naples, Florida

Great community. Cool neighbors. Customer service at the front desk is always good. They have community engagement events (like Muffins and Mimosas) and food trucks come monthly. The maintenance team is quick and responsive. We love it here. read more

Was denied an application because of a reckless driving charge where I avoided a near hit n run and hit a cement mailbox 2 inches from the road. If your driving record is blemished, save your $75 application fee. Another friend lived here when neighbors pipes burst and they tried to charge her the damage it did to her apartment. read more

I have lived here almost a year and I have nothing but positive things to say not only about the apartments but the staff as well! All the front desk staff is amazing and of course the maintenance crew! If I was able to live here until I was ready to buy a house I would. Gate community, two dogs parks, car wash station, pet wash station, gym, clubhouse; what else could you ask for? It's sad I have to leave but I'm sure if you make the right decision you'll decide to make Springs at Hammock Cove your home! read more

What a wonderful community! The staff in the management office are knowledgeable, kind and patient. Carly, the community manager, and Margarita have been extremely helpful during my move....always pleasant and smiling. The amenities are plentiful and the facilities are well maintained. and the location is fantastic...close to downtown Naples and Marco Island. read more

No communication, I was trying to expedite after 8 days of the background check, that was not done and tried to explain over the phone and the manager send the text msg:"Hello, Irina & Kerry. Johanna from Hammock Cove. I just sent an email to you both regarding canceling the application per Irina's request. If you could please respond to the email at your earliest convenience to start the refund process, should canceling be the route you'd like to take, we'd appreciate it. Thank you." Just cancelled the application with no explanation why we were charged for the apartment that was promised "now". She stated that the credit score and the how much we make per month is absolutely doesn't matter. I was trying to reach with the information that as a nurse, I passed the Fd's clearance and even sent my screen shot. Johanna was cold and stated that she will stop talking to me because it doesn't make any sense anymore. Great customer service!! read more

Total scam, stole our deposit... I seriously can't wait to get to Naples to come there w the police! They lie and stray you along AND their units are more expensive because no one lives there and there & theyre new construction! Beware- this complex is a scam and they are bad people read more

We've been here a month and it's been a nightmare. We are on the ground floor and hear the joists above creaking with every step, no carpeting so every footstep, toilets flushing, snoring, doors shutting, etc. We've invited the owners to stay one night but of course, no response. We've spoken to other tenants and they all have the same issue. It reminds us of our college days but that was many years ago. This development is only a year old. Why would the builder decide to go so cheap? Noise between floors is the number one issue! As a developer myself, the better choice would have been to save on the amenities and put the funds into the building. The staff is unprofessional and the operation seems way over their head. The amenities are nice but as they say, you can't put lipstick on a pig. read more

I visited a friend here and was very impressed with the property and amenities. From the apartment layouts to the grounds, everything was beautifully done. Location is great. Everyone there seemed really polite and welcoming. read more

DO NOT live on a first floor here. We, along with five other tenants I've spoken to, say the same thing. The sound barrier is almost nonexistent. We hear every footstep, and creaking floors to boot, coughing, sneezing, talking, noises from the bathroom, noises from the bedroom, garbage disposal all day long, slamming doors. It's been a nightmare place to live. They claim they're luxury apartments and charge an arm and a leg - but it's not worth it. Cheap appliances. The worst dishwasher., and cheaper W/D. Not even high efficiency washers. They are not luxury at all. I would not recommend living here at all. Make sure you live on the 2nd floor if you do. If you're not a pot smoker and don't like the smell of pot, like me, you'll have to get used to that smell at night if you're walking your dog. Sorry, but it's the worst! Needless to say, it's been a bad experience here. read more

DO NOT LIVE HERE. I applied to live here, but right as the lease is supposed to begin I received a different job opportunity. I emailed the staff letting them know I would not be able to live there as I needed to move further North for work. I never picked up the keys. I never lived there. These people are charging me as if I lived there $663 + the app fee $350. DO NOT LIVE HERE. The places are cheaply built with cheap vinyl flooring and dark. Plus I think they might have bed bugs--there are almost no residents there. The office staff is absolutely ridiculous. read more

This the second Springs property I have lived at and I can definitely say, the customer service is unmatched. The staff is very friendly and warm and always strives to anticipates the needs of the residents. The property is well maintained and peaceful, and not to mention pet friendly! read more

hands down the best apartment place and staff I've ever had the pleasure to work and live with. Nothing short of feeling like home here. The layouts are unique and above standard, price points are extremely fair, the staff is always making sure the grounds and common areas are in prime shape, and not to mention the great job attracting the right tenants which I'm happy to call my neighbors. I don't usually leave reviews but they deserve this applaud from me to overcome the people that left bad reviews that all seem to NOT have the means to become "Springs" approved. Big shout to all the staff including Carly, Shannon, and Margarita for making home feel even more like home. The 2 maintenance guys are always willing to do whatever it takes to make anyone happy and do a great job keeping our area clean, safe, and humble to walk around. From food truck Friday, breakfast on the go at the gate when you leave, to weekly events to meet new people in the community, and to all the smiles and waves. Thank you! read more

Beautiful apartment in a lovely community. Staff is friendly and neighbors are nice. Clean and well maintained. Love our new place.

The exterior outline of this newly built complex is still beautiful. However, Carly the management is the most incapable I have ever seen. I can bring countless examples from not returning our calls when we needed something from the office and not being practically helpful to the residents to not providing the most necessary consumables such as wipes and hand sanitizer in the gym. To start with, she misrepresented the apartments in the first place and rented us one of their most expensive units although I explicitly asked for their cheapest option. When we wanted to renew out contract, not only she refused to offer discounted rates as they we giving to new comers for other units but she decided to increase our rent. To complete this review, I am adding a story that happened during the last month we were living in that community. A resident's drunk teenager hit mine and one other car in the community parking lot. Fortunately, somebody reported the incident and the sheriff filed an accident report. As you might guess, this kid presented an invalid insurance information to the cop and so I could not retrieve the compensation from his insurance. Then I thought the leasing office and the complex management must be understanding and can help me out but I did not know that racial discrimination still prevents some people from making the right decision. After multiple attempts to get the kid's contact information from the leasing office and being ignored by the management, I could finally talk to her on the phone and describe the situation. She told me that she is not allowed to give me this guy's phone number so she said she is going to call the guy and ask for his consent to do so. So far, her decision made sense. After about thirty minutes I received a call not from the management of the complex but from that kid that hit my car. So Carly did not trust me with his phone number but she trusted him with mine without my consent. I guess because in her mind I was not as white as him. I can go on and on and I only lived there for a little more than a year. Please stay away from this complex for your own peace of mind. There are countless nice and shiny living complexes in the neighborhood that are also less expensive from Springs at hammock cove. read more