I visited on 2/25/26 for some assistance, My experience at…read morethis location was pleasant, the wait was a little heavy, yet the place was tranquil, clean; the staff friendly and aware of everyone's needs. Their security guard on point, alert and in great service, he called me out when I was too close to the check in, unaware, he pointed to the red sign and politely asked me to wait further back to respect the privacy of others, he would assist the elderly when they couldn't hear the muffled audible calls or see the screen. I was deeply moved by all of this, and am grateful for the security and experience. Since I came in a little late I wasn't able to complete my appeal due to consideration for closing, yet I believe her name was Betty or Becky printed out all the steps and paperwork needed, I am grateful for she have the best service due to her limitations.

I always hear horror stories about coming in to Social Security without an appointment, but my…read moreexperience was quite pleasant. I came in today without an appointment, checked in to get a number, and I was helped within 20 minutes. I needed a replacement card for my son, and while I did have my application prepared, I didn't have the supporting documentation to get my card. Ms Mayfield, the person who was helping me was very patient, knowledgeable, and helped me get the necessary documents in order. Next time I need something Social Security related, I'm going here. A+ experience.

Watched a kid being dragged off and beat down the street by some dudes just before the holidays…read more2016, then they shot & murdered him in a car while I was on 911. 1 vehicle was dispatched- it came to my intersection and LEFT after a minute of shining a spotlight in the intersection (not the street this happened on). Never got out of his car. Never came to my door that night, or since. They never discussed this incident with me at that time or at anytime afterward, never respond about it or call back. Super useful guys. Probably much more helpful as the backup they are used as for other towns and counties. But in their own town? Insert This Is Fine doggo meme x HERE x

I started living in Vallejo 2019 and couldn't find any employment, just injustice and lack of…read moreintel. I am submitting this statement to formally document multiple incidents and the lasting emotional distress I experienced while residing in Vallejo beginning in 2019. When I relocated, I was actively seeking employment and stability. Instead, I encountered prolonged hardship, uncertainty, and a sense of isolation due to a lack of accessible information and support. During that period, the community appeared to be undergoing rapid changes, including housing reconstruction, frequent movement of residents, and the emergence of new small businesses. As someone trying to establish a safe and stable life, these conditions contributed to feelings of instability and vulnerability. Within several months of my arrival, my vehicle -- which contained essential supplies and irreplaceable personal belongings -- was impounded. The loss of transportation and personal property created severe hardship and emotional strain. When I later attempted to recover information about my vehicle, I experienced confusion and distress after being asked for the VIN number as if there were no prior ownership record. I was ultimately informed that the vehicle had already been removed. This experience left me feeling powerless, dismissed, and deeply discouraged. In addition to the property loss, I also reported experiencing situations that caused me to fear for my personal safety, including suspected stalking and a possible sexual assault during my time exploring and attempting to integrate into the community. Reporting these concerns was emotionally difficult and required significant courage. The aftermath left me feeling unsafe, unsupported, and anxious about my well-being. The cumulative impact of these experiences has been profound. I have endured ongoing emotional distress, loss of trust, fear, and difficulty rebuilding stability. I am submitting this statement not only to document what occurred but also to express the seriousness of the emotional and psychological harm I experienced. My intention is for these incidents to be acknowledged and recorded so that no other individual seeking safety and opportunity in the community experiences similar circumstances without support.

This is a government services agency. It's really where you need to go to get started on any of the…read moresocial services you need. This office can get you signed up for CalFresh, General Assistance, MediCal, and other services including SSI and referrals to other agencies. Be sure to bring ID, proof of residency, and certain financial information with you to help expedite the process. This office can be busy so come early to avoid really long waits. Remember, this is the government. Nothing happens quickly, but the staff is working really hard to get to everyone as fast as possible

This office has some major issues under staffed they try to help Need more support positions But…read moregood folks working there

How can you not love firemen. I had a ton of brand new stuffed toys that I needed to get rid of,…read moreit was the wrong Christmas, so I took him over to the fire department in Vallejo. Unfortunately they couldn't use them for Christmas because they weren't wrapped, but they do keep stuffed toys on hand for children in emergency situations. Hopefully my replenishment lasts them a long time, but if not I've got more. What a better way to donate toys

I see a lot of negative reviews about this office however, I just got off the phone. The lady…read moredefinitely spoke and she was very pleasant and efficient. Seems to me maybe they were having problems in the past, but they've definitely improved if that was the case. I appreciate all their help and support for families like myself in need.

This would be a good agency if a few people had a better attitude. But I do want to say, Nikki is a…read moresuperstar. She does a wonderful job. Sadly, the lady at the front desk, Linda, thinks she bosses the place. She tells other workers not to do their jobs. She hangs up on callers who want to file a complaint on her. She does not know the law regarding public records requests. She tries to talk over clients and other workers' conversations. And she's all the time using her personal cellphone to record while she's at work. This has to be against policy. Jose did do his job, but afterwards he let the visitor know that a public records request was taking him away from his job. That's not the way a state employee should talk to a member of the public. Taking PRRs is part of the job. This could've been the easiest, most pleasant interaction in their day, but because the man was recording (totally within his rights) they had a fit. Linda even put a bag over her head, but she didn't let that stop her from talking over people, interrupting visitors, and making passive aggressive remarks to insult them.

It pains me to rate my city with only three stars. Sadly, some might only give it one. I chose…read morethree because I love it here and believe with better guidance and direction, it can be a full five stars. Here is my suggestion: -one star: Fix the lack of ability for us to spend our money in our community. The great "plaza" is filled with places to eat but no where to really shop...unless you want discount and irregular clothes 24/7. Where does one go when they are tired of Target and Kohl's? Answer: Out of Vallejo. -one star: Community..let us all love and contribute to our community by giving back, keeping it clean and making better decisions. 707 Love...

Ive been on a Review Break but am catching up with them…read more So let's start with city hall. In my opinion, everything works great in life until government or IT gets involved, buuuut... Vallejo City Hall is a very nice place and I'm giving stars JUST for the security lady who is just so cool and smiling and funny...great hire right there, city of Vallejo! Also thanks to the very patient folks in traffic division who are trying really hard to get everyone to go along with all the crazy changes we're seeing here in town. I like also that the information boards are full of great stuff to read and shows that transparency in government is alive here. Im actually looking forward to my next visit...weird I know, but true :)

Public Comment Statement -- Government Neglect, Police Chase, Court Obstruction, and Retaliation…read more Good evening. My name is Timothy Lal On February 1, 2020, I was struck head‑on when Vallejo police pursued a juvenile at high speed through a residential neighborhood. The juvenile was driving a stolen, older vehicle; the pursuit could have been ended later without endangering residents. That reckless chase left me with a traumatic brain injury and set off six years of physical, emotional, and financial harm as I have been trying to get help. Because of the injury and the way government systems responded, I lost thirty years of artwork and intellectual property, family heirlooms, my mother's work, and collections of deep sentimental and monetary value. I was forced into homelessness and endured years of instability. The Vallejo court repeatedly obstructed my attempts to file and pursue my case, offered no meaningful guidance or referrals to support programs, and effectively blocked my access to justice when I needed it most. Their inaction multiplied my suffering. When I reached out publicly for help, instead of support I faced efforts to silence me. My social‑media accounts were targeted and taken down after I posted about my experience. That felt like retaliation. Rather than connecting me to medical, legal, or housing resources, the system put more effort into keeping me from getting help than into actually helping me. I want to be clear about one part of this that has not been emphasized enough: the behavior of Vallejo court clerks and records staff. When I presented my situation to them they were adamant about not helping. They sounded bothered and aggrieved that I was expressing the suffering I'm enduring. Their tone, their repeated refusals, and their lack of follow‑through felt negligent and uncaring. This pattern was not limited to one office -- it extended across the Vallejo courts, the records office, and the Vallejo Police Department. The culture I encountered felt deeply wrong for people in positions of public trust. It felt like a criminal work culture; it felt thug‑like. That is how their conduct came across to me, and it contributed directly to years of additional harm. This is not just about paperwork or delays. This is about dignity and safety. The failures of the police pursuit and the court's refusal to assist cost me my livelihood, my creative legacy, and my sense of humanity. I ask this council to acknowledge the harm caused by these government actions and to take concrete steps to prevent this from happening to others. I request the following actions: - An independent investigation into the police pursuit policies that led to my crash and into how my filings were handled by the Vallejo court. - A full public records production under the California Public Records Act for all communications, filings, and internal decisions related to my case. - An inquiry into alleged retaliation including any city requests or actions that led to social‑media account takedowns or other efforts to silence public complaints. - A review of court and records‑office practices and culture, including staff training, complaint handling, and customer service standards, with public reporting of findings. - Clear, accessible referral procedures so people harmed by government activity are immediately connected to medical, legal, and housing resources. - Consideration of restitution or remedies for the irreplaceable loss of artwork, heirlooms, and the years of harm I have endured. I have spent six years trying to get help. I am asking for accountability, transparency, and compassion. Treat this as government‑caused harm that demands a real response. Thank you for listening.

Unorganized. I have…read morehad paperwork lost for traffic tickets on the clerks end. With modern day technology, there should never be paperwork lost on the the courts end.

This is a review for the Richmond, CA Social Security Office. I have been there twice, and both…read morevisits were A+ experiences. Here are some tips for success: 1- Call the SSA's 800 # to make an appointment for this office. At the same time ask the person what you should prepare to bring with you (forms, id, other members of the family, etc etc); 2- Arrive for your appt 10 min early so you have time to get through the security check (similar to TSA at airport). There is plenty of FREE Parking there! 3- Be kind to the security check people -- they're just doing their job. 4- Have everything in hand for your appt, so when you're called to go to a Window, you're ready. They will first ask for your ID. 5- Both times I visited this office, the window agents were first rate. They answered all my questions and gave me tips on how to proceed afterwards. I really appreciate the competence + excellence of all the people I've interacted with here.

Filled out an application online to change my last name. It states to drop off paper work and save…read moretime by making an appointment. It does not state on website that they will only see you to show documents with an appointment. Wasted my time going in only to be told I needed an appointment. Spoke to speak to the manager Karina V and she never came out. Left after waiting for 20 min. They were looking at me through their window but didn't come out. I wanted to show them what the website stated as to prevent further issues with other people. It's unfair to the people that come in following directions that their website provides.

Hailey and I have been coming here for 13 years for children to read to her. We have rescheduled to…read moreMarch 25 from 4-5 pm. We hope to see you then. She loves fist bumping with the children and we have a Children's book that tells all about our adventures that you can see. The Adventures of Hailey the Therapy dog. Eric and Hailey.

It's been years since I have been here and learned that the kids library that was on the first…read morefloor (last time I remembered) had been moved to the second floor with the adult section. It is very open and spacious with tables with computers and chairs spread throughout. There is also an area in the back for kids and even a play area. Self check out kiosks in the front which were very interesting and quick to use. My mini me and her baby came to get some books and have a little fun in the kids area before we headed home. The little one enjoyed her time exploring and choosing books too. I need to come back and renew my library card and see about checking some items out.