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    Springville Depot Inn

    5.0 (1 review)

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    Wingate By Wyndham Ellicottville - Guest room

    Wingate By Wyndham Ellicottville

    (18 reviews)

    $$

    Our second stay at this Wingate location this weekend was a huge success. Let's talk COVID first:…read morethey are doing a great job with regulations, cleaning, and adhering to policies set forth by NYS. Hand sani at every turn and I didn't see a single unmasked person throughout my stay. I should also note that the hotel was only at a third capacity, so we really didn't see much of anyone other than the staff throughout our one night stay. We felt safe and at home throughout, and this hotel put cleanline at top priority even before the pandemic. Onto more fun stuff! The staff here is top notch. So friendly and helpful and a pleasure to interact with. We brought our dog, Freddy Sue, this time around, and I would absolutely recommend this hotel to fellow dog owners looking to take their pup to a dog friendly town. It is a $70 charge which is steep, but was worth it to us in terms of peace of mind, especially with the off peak rate of this hotel on a Saturday to Sunday being $140. The beds are SO comfortable and I had such an awesome night's rest. Of course, the location cannot be beat. In the non-COVID times, we bopped from restaurant to restaurant drinking our way through the town and it was amazing to be able to come right back to the center of town as home base. For the price and guaranteed positive experience, I doubt we will ever stay anywhere else when we come to visit Ellicottville. Happy exploring!

    First, they are in the middle of renovations so I can appreciate that. But, the room was 450.00…read moreand included breakfast. The room was laid out wrong with a tv above a fake fireplace and a couch about 6 feet away meaning you had to look up to watch tv. As for the breakfast, it is cool food like vending machine muffins and bulk cereal. No hot food or waffle maker. Even the orange juice was little per-filled sealed cups like it came from a hospital cafeteria. They are remodeling the lobby but they should be doing something with the dated rooms. No charging stations and the couch was old and ratty. We will not be back to this place. UPDATE: I complained on my survey and was contacted by a customer service representative and they gave the company response "sorry for your bad experience we will try hard" which I replied, typical response, I don't believe you even read my additional comments. I said that there was a time when customers were compensated for bad experiences but now it is , we got your money, sorry. About a hour later a got a reply that half my money was being refunded. So at least they are trying so I changed my rating to 2 stars for the effort.

    DoubleTree by Hilton Jamestown - Restaurant

    DoubleTree by Hilton Jamestown

    (33 reviews)

    As a frequent traveler and Celiac I often request gluten-free items at breakfast when I make the…read morereservation. Sometimes hotels comply, other times they point to the fruit. The DoubleTree in Jamestown went above and beyond. Upon entering my room, I saw a handwritten note that let me know about all they had done to accommodate my request. The manager had gone out of her way to purchase muffins, breakfast granola bars and oatmeal. She also communicated this to the weekend staff during my visit, who handled this flawlessly. I was super impressed with this kindness and hospitality of the manager and the staff I interacted with during my stay. Beyond that, I thought the breakfast buffet was above average with its many fruit offerings, as well as the standard fare. I ordered an egg white omelette both days, and it was just okay. The room was large and clean. The fitness center had a good collection of equipment, though the hand wipes were empty both days. All in all a very positive experience. Would highly recommend and stay again if I ever return to the area.

    Kayli was absolutely above and beyond fabulous! We arrived earlier than expected and she was able…read moreto have our 2-room suite cleaned next so we could do an early check-in. The pool was closed for maintenance, she was able to secure access to the pool at a sister property nearby. Terrific customer service! As always, yummy warm cookies, bottles of water, upfront diamond parking, and this location is clean/updated. Even the maintenance guy was friendly and jovial. Plus, a great location for walking to the nearby comedy museum. We did the Lucy sites driving tour as well. What a gorgeous city! THIS is how Hilton is meant to be experienced. Well done, kudos.

    Springville Depot Inn - hotels - Updated July 2026

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