I used to recommend this company to anyone needing sprinkler repair. I called this year to have some emitter lines repaired and nobody even returned my phone call or request online. I like companies that return customers phone calls when they need service. read more

Visit 1 - could not figure out issue. Showed up 2 hours late Visit 2 - showed up late. Was not home Visit 3 - never showed. Easter of time read more

I really wanted to give these guys a 4-5 star rating, but their customer service has become SO awful and defensive, I reluctantly give them 2 stars. I had some work done by them last year and they gladly came back out several times to "fine tune" some issues, which was great. My problem came this spring, when I realized I had a broken pipe they had put in (in fairness, it cracked due to weight from my mower). After some light digging to look for the break, I found that the pipe was installed MAYBE 1/2 inch under the soil... so shallow, my mower likely broke it. I contacted one of SA's owners who initially denied they installed pipes, then sent a rep out. The rep agreed it had been installed poorly and should be deeper; the owner contacted me a few days later, then admitted they did install the two pipes, and agreed to cover the parts (PVC piping... so like a few dollars savings) but I'd have to cover labor at $125/hour as its after 90 days... WHAT! I get it, they have a warranty period, but how would I know they dug such a shallow line (twice) in my yard until there is a problem, unless I had been there for all the work and micromanaged the job? This was a hidden deficit in their work. Now, unfortunately, they have retracted their offer and are refusing to make this right in any way. They now tell me that their notes say my lawn soil is "like cement" and that justifies their install depth being so shallow. Hogwash! When I pay for a professional installation, I expect one, not half a job. Take a look at the photos below and see their "quality work." If they choose to rectify this issue, I'd happily update my rating. read more

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Terrible experience. The man is angry and insulting. Do they even have a licence? It was a waste of money and they are sooooo rude, all of the staff, if you can ever get a hold of them, are just rude. They broke more than they fixed. I would advise against anyone from using this service. Straight up bad. read more

Don't do it! They are very unprofessional, don't get back you in a timely matter if at all, use cheaper parts and are expensive. It's family owned which is cool but not a very nice or professional group. If they hire an outside contractor, such as Bryant, then he's great, knowledgeable and uses great products but if the daughter comes out you may not get the best. Overall, was a nightmare to deal and probably the worst professionalism I've seen. read more

The technician was great but my system had a damaged backflow valve. He didn't have the part and the company was notified to call me. I got an email late the next day no phone call requesting a $25.00 trip fee and a hourly rate of 125.00 with a minimum of 1hr. I emailed back since I got it after work on Fri. The 70.00 fee I paid was to just turn the system on and not make sure or correct the issue. I gave the. A 2 since the technician was really trying to get things working for me. The company not so much into serving the client. I'm really mad at the fact that our area is growing so fast people feel they don't have to deliver good affordable service. Especially to seniors on fixed income. read more

I have had several companies out to work on my system and it seemed like I was getting nowhere and was about to throw in the towell and rip it all out, then I saw Sadie at home Depot. Not only did she help me find a part for my closet but also came out on her day off and solved the issue I had with my valves by taking a little time and finding that there was a clog just past the valves in my drip tube. She cut that small section out and replaced it. I highly recommend them and will continue my services with them. read more

They gave me two appointments on two different days and did not show up for either. I called and called but no one ever returned my calls. I called another company that came out the next day. read more

Does not use Sprinkler Authority. I had two different appointments with them. When they had not shown up 30 minutes passed the time of the appointment, I called. I was given excuses each time. I was dealing with the owners. Then one of the owners showed up and to show me how busy he was as if my time meant nothing. He told me that it was just he and his wife but that he could hire a bunch of Mexicans but he only wants workers who speak English. He was very rude! Then as he drove away yelled at me that he is working while his son has cancer. Well, my husband has Alzheimer's Dementia. So I have my hands full too. I guess they did not need me $900.00 too badly. read more

Thank you guys and ladies, for an awesome rescue. I soooo appreciate your quick response and immediate action. I know I was super lucky to have an easy fix this time. I will definitely call you all next time I need any services with my drip system setup. I feel confident now that there is help readily available! Cheers, Dana read more

The tech never showed up for our appointment. I called to see what was going on with our appointment. She assured me that he was still coming, however, he never came and I was never contacted. They're unprofessional and I will never use them again. read more

Friendly and timely, clean cut gentelmen did a great job

Don't do it!!!!Don't use them. We won't use them again and have used them for several years. Very unreliable. Late for appointments and they don't fix there mistakes. They say they guarantee their work but they don't. read more

Called Sprinkler Authority on a Monday regarding a potential leak in our sprinkler system. Ben, the owner, showed up the next day on time and quickly and professionally diagnosed our problem. He took the time to explain to me what I needed to do to improve my existing coverage, and tested several sprinkler heads for possible leaks. He also repaired a leak in a drip line which was the purpose/cause of the initial call. In total Ben spent about 30 minutes discussing what I could do to improve my system and assisted me in a minor repair. When he was done he would not allow me to pay him for his service. He is very professional, courteous and knowledgeable. I will definitely use this company for any sprinkler repairs I may need in the future. Additionally, his wife who answers the phone and schedules the service could not be nicer or more professional. Completely satisfied with the service I received. 5 stars!!! read more

I had initially had high hopes for Sprinkler Authority. I had a very old sprinkler box collapse in my front yard flower bed. I called Sprinkler Authority the day I noticed it and got a call back the next business. They set me up for an appointment to have someone come out the following day to look at the project and see if it was something they could do. The employees that showed up were right on time but had never seen such a thing. I was called very shortly after they left to let me know the owner would need to come by to take a look at it and schedule a time the following day. After sitting around waiting for an hour and a half after the schedule appointment I had to leave for work. The owner showed up after I left...I only know this because I have security cameras. He looked at the box and left. I never received any sort of contact from this company after that. read more

The great thing is that they showed up ready to work! Nice guy, seemed knowledgeable about what he's doing. I believe that he did a good job and would have to rely on what he said was true. I believe the price was a little high for about 40min of work. Owning your own home can be pretty expensive, educate yourself seems to be the key! read more

Great quotes and estimates, and the work is top notch. I use them for my personal repairs and I suggest them to real estate clients. They're knowledgeable and professional. Top-Notch work and demeanor! read more

The duo operating this business, Sprinkler Authority, are very dishonest and disorganized people. Their fancy website includes a stream of Google reviews which appear to be FAKE. A search for Google reviews for this business results with only two reviews: one very negative and one five star - posted by Sprinkler Authority co-owner BEN BISHOP. Completion of the easy sprinkler system repair at my property took unnecessary multiple visits with terrible communication about scheduling. Their prices are outrageously high. I strongly recommend avoiding this company. read more

The final price was double what they quoted. They did half the job and left me hanging. The lines were not buried. They have not communicated with me or followed up about finishing the job. Do not do business with these guys they are switch and bait company. Worst sprinkler guys in Reno/Sparks. I will never do business with them again. Be warned - they are the worst. read more

Disaster. Still trying to fix my sprinkler system. One star because they were polite and friendly. Unreliable and poor work.

We were very overcharged for the project, but that's on us as we accepted that cost. However, we also assumed that for the high cost, we'd end up with a quality project, which was absolutely not the case. First off - it was a simple project. We bought a house that had sprinklers that didn't work and we didn't know why. They easily diagnosed the problem - we needed all new valves and all new sprinkler heads. In the first trip out, they completed a large part of the project but we discovered the next morning that some sprinkler heads hadn't been replaced. We called to ask them to come complete the job and on this second trip out, a new person came out (the daughter, I think), who ended up needing to go to the store to buy unique parts to fix the remaining sprinkler heads, which we assume is why the first guy never did those ones. She completed the project but a couple days later, we discovered that the incorrect types of sprinkler heads had been installed on several of the sprinklers and some areas were being overwatered while others were under watered. So we called again, and a 3rd new person came out and finally completed the job. Now, they didn't design the sprinkler system (that was done poorly by previous owners), but we did pay significantly more money than it would have cost us to just do it ourselves, for them to complete the job. We don't feel that it should have taken 3 trips out to our house to slowly piece the repairs together. 1 Star for everyone being friendly, and for also coming back out pretty quickly the 2nd and 3rd time. However, I will not use their services again and would not recommend them to anyone. read more

Ben and his wife Lindsey are scammers. They scamed me out of $2,600.00 I bought a van from them. Ben signed the back of the title and never registered it in his name. He assured me that when DMV opened he would do everything he could to help me get it titled in my name. He refuses to fix it. He refuses to return my money. The van was bought for a 78yo woman with dementia. We were going to drive her to her son's house. Now she has a nondrivable van sitting on her property and she is out the money. Any one who can scam a elderly woman is not worth doing business with. These type of people are the lowest of lows, scum of the earth. Don't listen to his lies about how he is fixing it. Don't listen to his wife who says it is not her that did it. She is fully aware of her scamming husband. She doesn't have a problem with him paying the bills with stolen money. read more

We purchased an older home with a sprinkler system that had issues included leaking valves and a valve that did not work at all. I made the call and they came out within a few days and our technician was courteous and prompt! After the initial inspection he recommended replacing the 3 valves in the system, which I did not object to as I know there we issues, so we scheduled a new appointment for today. A different technician came over and was prepared to replace the valves, but after he dove deeper, he found that the valves did not need replacing as he had some spare parts to get everything up and running. I was so appreciative of the honesty and courtesy which can be difficult to find these days. Thank you Sprinkler Authority!! My wife is a real estate agent and she will be using them moving forward. read more

I had Sprinkler Authority replace a drip system valve at the beginning of summer, and I just had another problem with the valve not releasing water. The problems were not related, but a technician named Bryant responded to both calls. He was on time, extremely efficient, and very polite and personable. He was persistent in researching and resolving my latest problem, and before he left, he checked to make sure everything else was working properly. I am very happy to recommend Sprinkler Authority! read more

I needed sprinklers fixed and some changed out so they had better coverage. I had 3 quotes from other companies that just wanted to rip out my whole system and start over and had no plan B on how to use what I had and make it work. Brett showed up and fully understood what was needed, was on time, very personable and fixed my whole system. I can't say enough about their professionalism, honesty and absolute resolve to make sure you are happy and feel good about what they do. We need to support companies like this who do the right thing. They have my business and I hope you try them too. Thank you everyone at Sprinkler Authority for all you do. I'm one happy customer. read more

OMG! I called Sprinkler Authority when I was very diasppointed with a prior person who was telling me my sprinkler system was on backwards and got angry when I advised he was incorrect. Sprinkler Authority came by, turned 3 little screws and my sprinklers were ready to go. We had a test run and found out there were 3 sprinkler heads that were broken. He fixed that as well. He spent 45 minutes in total, fixed everything and charged me an extremely fair price. As long as I own a house, I will use Sprinkler Authority!!!! Wish I could give them 10 stars. Very impressed! Nice people too! read more