If I could give 0 stars, I would. I was a long time Sprint customer with my family. I had upgraded services 2 years ago at a Sprint store and was told that I qualified for a promotion for a free case/screen protector/air pods. I was happy and thought I had been given some great service. Fast forward a few bills down the road, and a strange charge showed up. I inquired what it was and was told that it was for the case/screen/airpods. I told the rep that I hadn't asked for them but told they were free. I was told there would be an investigation and I would receive a call back. No call was ever made. I called back and was told it would be elevated and receive a decision. No response. I decided that I would end service with them after basically lying about the "free items". Sprint was acquired by t-mobile by the time we were eligible to cancel. My mother was able to get a better deal with t-mobile as new customers. I called to cancel in Feb and was told once we paid off the remainder of our phones, we'd be good; however, we couldn't cancel mid month but at the beginning of March, connection would be cancelled. beginning of march came and went, but service wasn't disconnected. I called and asked what was going on and was told the previous rep noted I had only inquired about how to cancel, not that I actually cancelled. If all calls are recorded, I asked them to pull the recording to show that I had asked for cancellation. I was given a case number and told I'd receive a call back in 5 days (notice a pattern here? anything to get you off the phone). 5 days later, nothing. I call back and was given to another rep who said she'd cancel and prorate the plan and would receive an e-mail and confirmation and she'd call back in 5 days. 5 days later, nothing. So we got charged for ANOTHER month after cancellation for no reason...during a pandemic...when money is tight. Thanks Sprint. I can only hope that their merger with T-mobile improves their services and doesn't make T-mobile service become worse. read more

Coverage is poor, cell service not so good, and billing is atrocious. Every time I removed a service or feature the bill went up. It took 5 attempts (separate calls) to disconnect service after all phones were either ported out or shut down. They effectively refused to issue a disconnect order. I was with my new provider for 3 months and still couldn't get rid of a Sprint bill. Sprint Customer Service transferred me endlessly. Over 7 transfers to find no one interested in doing anything but transfer to someone else. Got to Retention after 2+hours on the phone and hoping to get a disconnect confirmation or order number and a refund of 2 months service for nothing. Michael in Retention said I'll get an callback from a supervisor 3-5 days from my call with an answer to my issue. To add to the fun Michael said his computer just crashed so he can't give me a confirmation that the disconnect order has finally been written. It smacks of either a grand conspiracy or a colossal level of incompetence. I'll keep updating this review as I either get a callback or escalate to Corporate. In the mean time my opinion boils down to 'ya gotta be kiddin me'. read more

I Have been sick of customer service struggling to speak English for many years. Today they offered me a "free" line. After an hour on the phone with someone struggling with English, she said the free line was $45/month. I said NO and she said she would find a cheaper plan. I said NO again and ended the call. She kept talking as if I didn't say anything. Then, called back several times. It is time to find another phone company that has English-speaking customer service. read more

I really dislike Sprint..I live in town and get no reception what so ever..we have 4 cell phone towers around our community and still have trouble getting reception..i was told that my bill would be 35 dollars unlimited data text and talk with free hulu..the rep. told me lies..i really need to go back to verizon..there i paid 60 dollars for everything now with this lie i pay 80 a month and no reception i have a stylo 4..very very dissapointed with this service. read more

I had to give a single star, but would have preferred to give zero stars. Sprint has the worst customer service, wait that's assuming they offer customer service. I'm going to spell this out in outline format to ease to read. -Started two weeks ago. -Over 18 hours on the phone with what Sprint calls customer service in an attempt to unlock my 100% purchased/owned devices-I don't lease. -I've been disconnected while on the phone in discussion with customer service several times with no return call. -Sprint could not or would not unlock two of three devices from their service. I argued with them over two weeks to get my devices unlocked. Why was I so upset? Sprint told me my two devices were ready to port to Verizon, so I ported them only to find out they were not unlocked. Guess what happened next? No working phones during this time frame. One device was a LTE Galaxy watch that Sprint stated they do not offer VO-LTE at this time. Voice Over LTE. Then why sell the LTE version? -I requested my devices be removed from my acct. I should have said I request my devices "and phone lines" be removed/cancelled/terminated. They only removed devices and left lines active on my acct. -Today, I called and am still on the phone with Sprint customer service rep. -I requested the lines be disconnected and terminated from my acct. I was disconnected twice while on 10 minute holds. This after 20 minute holds to get to right dept. On my third attempt to call customer service back, I reached a very nice rep who is speaking with her supervisor to remove my lines today. Sprint stated I had to wait until the 23rd of September for lines to be removed from my acct. This nice rep is speaking with her boss as I write/and while on hold to get this accomplished. I replied my policy states I'm cancelling my two lines today, not the 23rd of September. -Again, over 18 hours on the phone, the cost of two different phone carriers while waiting for unlocking to occur. -Oh wait, I went on the internet and read a procedure to unlock Sprint devices and the procedure worked, as of yesterday, I unlocked my two devices myself, no Sprint involvement. -Lastly, 5 Sprint reps told me they would personally keep an eye on my acct until the unlock worked and call me the next morning. Guess what, not one of the five reps ever called me back. This last customer service rep was so nice and quickly handled all my concerns and got my two lines removed/terminated today. A big thank you to her high quality of service. 1 out of 25, that's bad. So, Sprint, you want my business? Learn good business practices and ethical customer treatment, then make it a business policy and put into action for all other customers. Verizon can be as bad as they want, I will never go back to Sprint after my experience and I've been a customer on two accounts totaling over 20 years. Bye Sprint. read more

If I could give no stars I absolutely would. Not only do we owe $1100+ for 2 1/2 months, but both by husband and I tested positive for Covid and they still wouldn't help us. Not only that, but we have 2 kids who have been at their grandmas for the last week with no way of getting a hold of us because our phones are inactive. It didn't bother them one but when we said we were going to take our service elsewhere, all the "manager" said was that our lines had to be active to cancel. Glad to know during a crisis that Sprint won't do anything at all to help. I would never recommend them to anyone, I'm sorry T-Mobile got looped in with them. read more

In Utah, the coverage is about average, Verizon coverage is much better here. This bad review is mostly because of the customer service, though. It was a nightmare to cancel my service. It was always complicated. I called three times and chatted online twice with customer service representatives. The first two times I called they said my service had been cancelled, but it wasn't. read more

I have been using sprint iPhone for years and everything has been great. But, I moved to Boulder City Nv a while back. Since moving my reception is terrible, I get 1 to 2 bars reception. I called Sprint and the tech guy got on the phone. He told me the bars meant nothing and I should report it so they can check towers, I said that is what I am doing! He then said he checked on his end and said everything was good. I said again I only get 1-2 bars. I recently purchased a XR. He then asked me to perform different tests. I said I am not a tech rep. Didn't have time as I had doctor appointments. He said try a "speed test" he would help me do it. I couldn't understand his accent and had to keep asking what he was saying. I then said I am not a tech , he needed to find out what wrong and fix it. Again he asked me to perform a test to which I responded you are tech , fix my problem. I know they have a"magic box" that amplify the strength of their signal. I am still getting only 1-2 bars. They did nothing. No call backs. I have spent a lot of money with Sprint and no response. Customer service sucks. I may switch over to another provider if its not corrected! read more