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    Prairie Star Technology

    5.0 (4 reviews)
    Closed 9:00 am - 5:00 pm

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    Device Pitstop - Overland Park

    Device Pitstop - Overland Park

    (8 reviews)

    I wanted to give a better rating, really I did! The guys who work here were pleasant and seem to…read moreknow their stuff. But... the communication piece was totally missing. Brought in a very old laptop for repair. After several weeks without hearing anything, finally called them to check in on the status only to find that during a customer software upgrade I had been lost in the shuffle. A dozen days later, called back only to find out that they were still working on options and would call back. No call came so I called again and was told that since our laptop was so old it was not really worth fixing (not terribly surprising, but I wanted to try!). As I mentioned the guys here are nice, so we brought in a second laptop for repair and decided to sell the first one to them for parts. (Recycling at it's best!) This time around I still found that if we didn't call them, we had no idea what was going on. In the end the second laptop was fixed to our satisfaction but we didn't know how much it was going to cost until we came to pick it up. When it came time to settle up the credit for the first laptop and the repair on the second, I noticed the coupon we had brought in when we dropped off the first laptop had been lost. Luckily when I pointed out it was missing from the final receipt they made good on the original offer. I will be checking yelp for new reviews before I came to this place again hoping to see there has been improvement in these two areas: -Communicate with your customers on a timely and regular basis -Clearly communicate (at least estimates) of what the cost will be

    The new manager and the crew helped me when I shattered my phone. They provided me with a brand new…read morecell phone, offered me multiple different options, and helped me in every way possible. They didn't once say there was nothing they could do, they figured it out regardless of how long it took. Recommending to all my friends that need any phone help.

    Direct Computer Outlet

    Direct Computer Outlet

    (17 reviews)

    $$

    I am one of those guys who thinks he can do anything as long as you watch a youtube video of it…read more I own two computers. One a MacBook and the other a PC. When the macbook, which is nearly 9 years old started lagging and needed new ram, I bought it and install it myself. Now I wanted to up date the PC. While the MacBook was easy, the PC immediately crashed. It took 10 minutes to get to the operating system and then it couldn't find Windows 10. Had I screwed up my computer? I immediately thought of Geek Squad at Best buy. There was a store down the street and they were reputable right? A minimum of $85 + parts. So I found these guys on Yelp, free estimate yaay! I took it to their shop and the repair guy quietly listened to my story and then told me he would not repair my PC. I asked why. He said: "You obviously know how to install RAM. You bought some bad RAM, remove it and return it. Once you remove it, it should go back to it's old self." I went home and did it and lo and behold it started working fine again, new ram on order from Amazon. Direct Computer outlet could have charged me, but they were honest and upfront. This is service you don't get anymore, as everyone has to hit quota numbers now. If you have a PC and want an honest assessment, I suggest these guys.

    I'm a new customer found out about this little Gem* because i was looking for an older operating…read moresystem and they were the only ones who could help me out with it. The Guy's name is Phil and the nice, sweet lady that works there with her little adorable child were awesome they went far and beyond' what any store would normally do just to help and please their customer' I was impressed after buying the first laptop. it was blazing fast! faster than any computer we had so I came back to them and asked for two more computers... and then just recently a few days ago I just came back to get two more! laptops. if you don't believe me, you can ask me or leave me a comment and i will even provide anyone with my personal phone number to verify I'm a 100% real customer and person. i can also provide pictures of my laptops as well. I loved all my computers and extras'' that i sent them some pizza' in gratitude because I am so thankful' for what he Phil and they did. THEY DESERVE IT!

    Prairie Star Technology - itservices - Updated June 2026

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