The staff at the Verizon store at 7030 Rainbow in Las Vegas is the best! They're incredibly skilled…read moreand knowledgeable and make every effort to meet their customers' needs. Special shoutout to the asst. manager Vince and team member Vincent. They make customer service a priority at every visit.

I was waiting over 10 minutes No workers gonna recognize me…read moreEven I get out of that place Nobody's asked me why I'm here I'm a customer and I was here to change a plan But they don't care someone's here or not Which means they don't give a f**k I never gonna come back here

They were polite and helpful. The wait time was about 30 seconds long and immediately somebody…read morehelped me they listen to me and we're very respectful with my concerns and help me to figure out what I was doing wrong. I also went back over there to make my payment and I was quickly greeted and service was provided. Definitely recommend this store.

Derek is the worst, he hid all the fees like a sleazy salesmen and when I mentioned I was unhappy…read morehe replied "Read my online reviews, I'm a great salesmen". Hey Derek, I wanted to buy.. not be sold, I wanted a phone for my teenage daughter not a new plan and the most expensive phone just a simple Christmas present. I'm waiting to hear from Att on this matter but seriously considering taking all 6 lines to Verizon based solely on Derek..

Ask for Jared got my phone fixed in less than an hour. Other places were going to charge me 580…read moreplus tax. This place is much cheaper and my phone looks brand new. Samsung Z6 flip.

I've heard this is one of the main places recommended on where to go to fix your broken screens. So…read morelet me just say, I went to try them out and my experience here taught me that you really have to stay on top of your service from here, meaning keep checking in on them, because they will not check in with you. I brought a tablet in to get fixed and they told me that they would order the parts, which would only take 4-6 days to be delivered, and that they should have it fixed within 1 day. I went back in on the 7th day asking for an update (because I didn't get one). They told me that they weren't sure if the parts came in because they didn't check their deliveries. My style isn't to create problems, so I told them I would be back. I asked them if they were going to contact me when it was done, and they asked me for my information. I told them that they should have had it from when I brought the tablet in? It was very strange to me. They didn't send a receipt through email as promised either. At this point, I started to worry a bit that I was going to get scammed, but I held on to faith that they would do the right thing. My husband went to pick it up weeks later and it was ready. My husband asked why they didn't send us an update that it was done. Their response was "it should have been sent out in an email." That email never came. Did they fix the screen? Yes. It was in great condition. I am glad they came through with that. My only issue is the transparency of their process. If you're not on them, I swear they might keep your item, say it was abandoned, or that they never had it. At least that is how my experience with them came off to me. Oh, and make sure you get a receipt before you leave! I can say that that part was my fault, trusting that it would have came through email. I know better now if there is a next time, anywhere.

Date of visit: June 1, 2026…read more Sadly our TV didn't make the journey from Milwaukee to Las Vegas and was scratched during the move and was time to go to the TV graveyard. The wait to recycle was kind of long because there was a lady at the front of the line that I am pretty sure was running some sort of laptop return scam and finally they came over and said that I could just leave the TV. Normally I would have to pay for it because it was a larger TV but they appreciated my patience and waived the cost, which I really appreciated. Will definitely come back when I need some electronics-related items in the future!

I have been a Best Buy shopper since the mid to late 90s. I like supporting the local brick and…read moremortar stores as they have a direct impact to our local economies. Afterall, I like looking and touching the things I want to buy and if I can make sure a local store stays open and people remain gainfully employed, I am all for it. During a recent visit to the store, there was a misunderstanding on the use of $10 certificate. It may have been my fault, as it may have expired, but being unable to locate any record of it in the app or online account frustrated me. I made my purchase without the benefit of the ghost certificate for all the reasons mentioned above. A day later, I received an online survey about the experience. I gave the store high marks for cleanliness, staff, etc. and shared my experience in the comments section. A few days later, a Services Experience Manager reached out sharing some tips regarding the app, certificates and how I had multiple profiles in their system should be consolidated to make my experience better. Icing on the cake, was they gave me the benefit of the $10 certificate in the form of a small refund on my purchase. Best Buy is a large organization. Knowing that they read and actually take action to feedback provided by consumers is amazing!

if you need your screen fixed your battery replaced anything done to your phone? Make sure to use…read moreor call these guys. These guys are the best. They're so professional. It's a mobile repair they come to you. I am so elated. My screen was cracked. My battery was needed replacing and they came out that day fixed it that day and they're so professional and nice. I just can't even say enough about how great this company is and they don't even charge you an arm and a leg.!!!!

I didn't have the best experience with this company, in fact I had to go to the Apple Store after…read moreand pay for a 2nd repair due to the shoddy work and repeated no shows. My initial appt was confirmed for 2/16 between 2-2:30 PM for a replacement of my back screen. They didn't show up until 3 PM despite texting me they were 'on the way' at 1:50. The tech said it would take 15 minutes to do the repair, almost 40 minutes later he finished. The next day I noticed that my back screen was popping out, like the adhesive wasn't installed correctly. I notified them same day and asked for them to fix it. They said yes but didn't tell me when they would. I reached out again the next day and we made an appt for the following day at 5 PM. I waited until 5:47 and they still hadn't showed. We rescheduled for the next day at 5:15. I sent a text to confirm the appt in the afternoon and they said they were 'sick' and needed to reschedule for the weekend. Final reschedule was Sunday at 4:30, which was confirmed by text message. And again they never showed up. Upon closer inspection I noticed the replacement screen they installed wasn't good quality, the camera cut outs weren't shaped correctly. Ended up going to Apple to have it fixed. Now I'm out $100 for this fumbled repair.

Dana was awesome. She made sure we were taking care of with what we needed. Great customer services…read moreoverall. Thank you

Person in the store had no idea what we were talking about. We were trying to start new service and…read morethey just immediately asked for a credit card and ID & didn't want to go over any plans or pricing.