I stopped in to this location and was assisted by Alex Haines on my phone upgrade. Alex was great -…read morevery knowledge and answered all of my questions. Made getting a new phone quick and easy.

I stopped in to the Ephrata store without an appt and waited for a few minutes while the gentlemen…read moreworking finished with customers. I was helped by Alex - who knew just what I needed and had me fixed up and out the door in just a few minutes. I would definitely stop in again if I needed assistance!

Tried to stiffarm me to give up my computer for 10% less AFTER we agreed on terms of sale. He tried…read moreclaiming false defects not realizing I worked in IT and knew that he was talking nonsense.. Ended up going somewhere else. It felt like I was being manipulated and cheated. It seems as though he makes his money taking advantage of those that don't understand computers.

Stay away, unless you enjoy dealing with con artists…read more If you have an expectation of getting back only parts, or components, of whatever item you originally dropped off for repair then this is the electronic repair shop for you!! Extremely unprofessional hacks. The only thing worse than their lack of actual computer/electronic knowledge are the blatant lies they hide behind in attempt to cover up their incompetence. Every time I called about the status of a repair, I received a different answer. Funny how the problem could easily be fixed until after I forked over $120, and then suddenly the drive was damaged and corrupted and it could not be repaired. Not only was I out $120 but, when I went to pick up the drive, all I got in return was just loose parts from the original drive.

Awful return policy especially when the mistake was theirs. Buyer beware! All items are less…read moreexpensive on Amazon.com anyway

Doesn't even deserve a 1 star, and evidently, no one's even reviewed this funky company! I bought…read moretheir product - screen protector (anti-glare) for more than what's on Amazon.com and received it yesterday (1/9/13). I followed their directions on the back of the package and the sticky material (assuming that was supposed to adhere to the screen) was gummy, smeared and did NOT stick to my screen well!! I tried to wipe it down with the tiny little green cloth that came with the product and that made it worse!!! I promptly e-mailed them for a return and refund. They said NO REFUNDS for opened/used products!!!!! Are you kidding me?! It was a defective product and they REFUSED to refund or even credit me?!!!! It so happens that this product was suggested by a member of Republic Wireless "community." Believe me, I will be telling them of this NEGATIVE experience!! Don't ever buy anything from this company as they will not help you if you get defective products! Not worth the time and money! The company sucks when it comes to customer service - because they have NO CUSTOMER SERVICE!!! By the way, I'm an ex customer from Silicon Valley - where I should have gone local!!!!!!!!!!

Where do I start? After an ABSOLUTELY DEPLORABLE visit to the New Holland store, from which I…read morewalked away without purchasing a plan or a phone (stay away from that store), I tried one more time at the Ephrata store. Best decision I could have made! I spoke to Chris. What a guy! The man spent the next two hours helping me. He had to undo the mess that the New Holland store had made. They had created an account for me despite the fact that I had purchased NOTHING. It took a call to corporate and half hour of time to get that debacle fixed, but Chris hung in there and made sure he did all he could to get that mess cleaned up. After he got that done, he spent time explaining to my son the various options for phones available to him. Chris didn't go "latest and greatest" on us. He worked inside our budget to get us solid, state of the art equipment at as little cost to us as possible. After helping my son, Chris helped me pick out a surprise phone for my wife for Christmas and pulled it off with her right there. Chris answered all my questions, did everything he could to save me money, and genuinely took care of all my customer service needs. He explained all the plans available to me, didn't hard sell the extras, but did make me aware of them. I did take advantage of the protection plans he offered. All the way around, Chris was knowledgeable about his products, his plans and his job. I genuinely felt cared about. The store was busy and the staff was just great all the way around. Both Chris and his fellow associate knew what they were doing. If you need a T Mobile store to develop a relationship with, Ephrata is the place to go.

I've gone into this location a handful of times either to upgrade phones or for an issue on my…read morebill. There are a lot of very nice employees and they are all very helpful and knowledgeable about the different phones and other products they have their. Usually when I go to upgrade phones I know I will be there for an hour or more not because of the employees but because their system is so slow it takes forever to process everything and for them to get the new phone set up, you know the system is bad when the employee themself is complaining about it repetitively. Every time I has gone in there the guys working are always joking around with each other while with customers and also sometimes have music playing with some profanity. This did not bother me but there have been other people in the store the same time as me and yo could tell they were bothered by these things. Overall employees are very kind and if you have an issue with your phone, bill, etc. this is a nice clean location to go to.