Tmobile is pretty horrible, overall, but walked in to get help with sonething. I had Sprint for 20…read moreyears, but now am stuck w Tmobile, due to the merge. Not gonna bore you with all the horror stories my friends and I have accumulated over the years from dealing with this fraudulent enterprise, but I literally just walked into a store devoid of customers. The place is open for one more hr. The guy there is working on sonething with a mgr perhaps, on speakerphone. He asked me how I was doing, but couldn't be bothered to tell me how long he would be and couldn't tell the person on the phone there is a customer in the store. I walked out. These young people are clueless as to how customer service works. My next rant will be to the FCC, bec. of the way Tmobile jerks people around. Good luck if you're stuck witn them like me.

I joined T-Mobile 6 days ago, I had service for 3 days at which point my service was suspended due…read moreto concern for fraud. I have called customer service countless times, gone into the store, and sent emails to get this sorted out. All anyone can tell me is that the fraud department has to handle it. Of course, they won't connect me to anyone in the fraud department. I have heard I'll have to wait anywhere from 24 hours to a week for them to get in touch with me. In the meantime one rep actually suggested that I get a pay as you go phone if it's that big of deal! As a brand new customer you would think T-Mobile would do a little more to improve my experience! You would think that someone from T-Mobiles fraud department would contact me as promised! I am at a complete loss of what to do. A friend, who knows I switched told me she didn't think I was getting the texts she sent, I told her I certainly hadn't since my service was suspended. Ironically, she told me her husband has been trying to get her to switch to T-Mobile, I just laughed and told her I wouldn't recommend it. So, there are 5 more lines they won't even getting. In all, this has been the absolute worst experience I have had with a cell carrier and I wouldn't recommend them to anyone!!! Once my contract is up (or maybe even before) I will be taking my business elsewhere and recommending the same to EVERYONE I know!!!

They contacted me to pretend they were going to investigate and fix the issue. I haven't heard back…read morein weeks. What a joke.

spent over 4 hours shifting a personal phone account to a business account after the convinced me…read moreall my promotions would stay the same. lost them all, bill tripled! went back and watched them "fix" them, another 4 hours and still promos were not carried over. Verizon corp cannot help fix their mistakes. leaving Verizon because of this shop.

Bottom line: Terrible service. I spent 30 minutes trying to give this store my money and was…read morecompletely ignored. I came in for a phone case and screen protector. Even though several associates made eye contact with me when I walked in, not one person said hello or asked if I needed help. I found what I needed on my own and stood at the register, but still, no one came over. After 30 minutes of being ignored by the staff, I put the items down and walked out. Unprofessional and a total waste of time.

I came into the AT&T store around 7:30 p.m. to make a bill payment, but the experience was…read morecompletely unacceptable. The store was still open because closing time is 8pm, yet the staff had already shut down all registers and kiosks and refused to help me. If the store is open until a certain time, customers should be able to receive service up to that time--not turned away because the employees are ready to leave early. This kind of customer service is disappointing and needs to be addressed by management. Definitely not the level of service I expected from AT&T.

John is awesome. Super talented and knowledgeable. Fixed out iPhone battery with no issues, and…read morequickly.

Service Requested for my 4th Gen IPAD Pro usbc port broken…read more The Quality from John is superb. The Value he added to his work is honest, integrity and great work ethic. I will bring in my iPad Pro for him to replace the usbc port that was half working. I highly recommend John. Extremely professional and extremely nice. I've visited so many of these cellular repair shops and they either rip you off or charge you an arm and a leg. Not this guy. I highly recommend anybody from MOCO and Fredrick area to go to this guy because he stands by his business and is a good man. I have nothing to say other than all positives. He is a 10/10! My iPad wouldn't charge but he explained it still works but I would have to need to replace it eventually which I will with John. Thank you sir. I will see you again.