This review is pertinent to the T Mobile store that took over the Sprint Store. Let me start with the positive. The two young men in the store were friendly. I think they genuinely weren't bad guys. This is where the positive ends. Their appearance and deportment was very sloppy. At one point, the one kid actually admitted that he has an AT&T cell phone plan! This was the most awkward consumer experience I have had in a long time. My son has always had Motorola phones and so naturally, he asked about them. When asked about their Motorola phones, neither clerk had a clue. I think earthworms could have told me more. They brought the phones out and started reading the backs of the boxes to each other....at the same time. They literally accomplished nothing. At first, I though the one young man was training the other, but it soon became evident, neither party had a clue! They had no idea how many gb of storage either phone had. They had no clue what kind of camera the phone had. They had no clue about any of the features. They could not tell me the difference between the two Motorola phones they had brought from the back. They didn't even know if either phone was part of the "free phone with new contract" special. I was trying to set my son up on a new cell plan to replace my Verizon plan and they couldn't give my son any information on the two Motorola phones we were looking at. My son and I went online using my cell phone and we tried to figure out the differences between these two Motorola phones. WE literally started schooling the clerks on the differences between the two phones. Finally, we hesitantly picked a phone and set out trying to set up our account. Something got entered incorrectly and after fifteen minutes of "setting up our account", they clicked "send" and it screwed up the whole system. So, we started over with all the same information. I dragged my drivers license out of my wallet again. Back through it all we went. We got to the end, only to find out, the system wouldn't accept my info because it was already entered, albeit incorrectly. So, neither clerk knew what to do. The next step was to call a manager. Instead of using the business line, the clerk uses his cell phone. Manager couldn't help these two imbeciles behind the counter. So they call someone else, I still don't know to this moment who they called. Clerk hands me his cell phone and says, "They need your social security number". This person with a thick middle eastern accent gets on the phone. I can hardly understand him. No introduction. No explanation. Just "halo". What is your social security? I ask who I'm talking to. No answer. I ask a second time. Can't understand half of what the guy says to me. Now I'm holding this clerk's greasy cell phone. Like I want his sweat stained cell phone and who knows what else smeared on it, next to my ear. I hung up on the middle eastern guy I couldn't understand and I left the store. The lack of product knowledge and lack of professionalism was palpable. I still don't have a plan or phone for my son. I'm going to try the Ephrata T Mobile store tomorrow. Hopefully they can help me. If they can't, I'm done with T Mobile! Their merger with Sprint may not have proved positive after all. This is literally an hour of my life I will never get back...ever! read more

This store is so sad, the reps are all young and have no idea how to help. No customer service skills what so ever. Management the manager is a joke his response is call customer service so the store messes up and they refuse to help. They tell you one thing in order to get you to upgrade or add lines but when you get your bill it's something different. They lie to you about pricing and once you sign up there is no way of changing it. I would not recommend anyone go to this store they lie in order to get commissions all they want is a sale and lie to get it. They are rude and have no customer service skills. Save yourself go to Ephrata or Lancaster worth the trip in order to get good service and truth no tricks read more

Sprint Store - Store - Mobile Phones Near Me - New Holland, Pennsylvania

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The three employees that were working were very very helpful Krista, Patrick and Nathaniel. Came in wanting to upgrade through sprint and they had all the information we needed and took the time to go through a complicated process to get us through and out of there with some new phones. read more