They damaged my suit and told me it wasn't them that done it.They would not take responsibility…read morefor the damages. They have done this more than once to me over the years. Horrible customer service and everyone that I've dealt with are very arrogant. I kept going back because they were close to where I live and they were cheap. " you know the old saying you get what you pay for ". On 1-18-2025 I drop my black suit off to be cleaned for my wife's grandmother's funeral. I went to pick it up the next day it wasn't ready, so I go back the next day it wasn't ready, I went the next day which was Friday they told the machine was down. I asked them why didn't they tell me that on Thursday day I could taken it some where else. Needless to say the lady said it wasn't her problem that the machine was down. Anyway I didn't get to wear that suit to the funeral. I didn't get my suit until Monday and they didn't offer a discount for the inconvenience. Live and learn. That is the last time they'll see me....

This place is a bit pricey, to me. I've paid $3 less than the $17 and change they charged me for…read morefour shirts and four pants. The little old lady, who is typically there when I drop off my clothes, is always busy doing something on her phone and just sits at the desk and looks up at me, as if I interrupted her. I have to say, "I'm here to drop some clothes off, " before she will even move towards the register. Also, there are always clothes piled up on the counters. Wouldn't they be gone if she wasn't typing away on her phone? Just sayin'. I just moved to thus area and am looking for a cleaners that is cheaper than this one and has better service. The clothes are done pretty good, but I've paid less for better.

Shook did a thorough job of cleaning my carpets. They were on-time, on-budget and extremely polite…read moreand professional.

Amazing customer service. We had bad reception on the phone when I first called for a quote, so she…read moreended up texting me instead to see what I needed. I was able to set up carpet cleaning and grout cleaning for the next day. The technician actually showed up on time at 8am! (shocker) He did a great job. Carpet looks brand new. Grout is definitely cleaner (not brand new though but a drastic improvement!). Before leaving, he advised me to turn on the AC unit fan for the carpets and to not walk on them for some period of time and also to turn on the fan in the living room for the grout. Definitely recommend Shook to anyone and will use them next time when my tenants move out.

I have been using them for a while and am very pleased with them. They do a nice job and clothes…read morecome back when promised.

Update to original post. This cleaner has a new owner and…read morethings are not going well at this place. They are losing clothes. I took several items in to be dry cleaned and laundry and upon pick up noticed that the prices had gone up a lot. Then when I started to wear my clothes several had been ripped and are not wearable...this makes me very mad. I did reach out to the cleaners and they said they are not responsible for damages done to clothes in their care!! I am currently looking for a new place. I do NOT recommend this place.

In & Out Postal is hands down one of the best postal stores around! The staff is always friendly,…read moreprofessional, and incredibly helpful. They make shipping, packing, and other postal needs quick and easy, and you can tell they genuinely care about their customers. The service is consistently excellent, the store is clean and convenient, and they always go the extra mile to help. I highly recommend In & Out Postal to anyone looking for reliable, friendly, and professional service. Definitely a 5-star experience!

In & Out Postal is truly one of the best postal stores in Richmond, TX! The service is always…read morefriendly, fast, and professional, and they offer great pricing as well. Everyone is so helpful and makes the whole process easy and convenient. Highly recommend them for all your postal needs!

I don't typically leave negative reviews and generally try to give businesses the benefit of the…read moredoubt, but this experience involved a consistent pattern of issues that I can't overlook. I brought in a beautiful, beaded sari choli (a fitted, structured top worn with a sari) that was several sizes too large and needed to be taken in for an upcoming wedding. During my initial visit, I tried to explain the fit I was looking for, but the staff member did not take the time to properly assess the garment. She looked at it from a distance while I was wearing it and told me it didn't need alterations, without coming over to examine the fit. Only after I asked her to take a closer look did she briefly pinch the sides and agree to take it in, while still insisting the shoulders were fine. Nothing was pinned, and when I asked if she understood how much to adjust, she simply said, "yes, I know." I later received a message that the garment was ready ahead of schedule. When I came in to pick it up, I almost didn't try it on, but I'm glad I did! The shoulders were still very loose and had not been adjusted. The sides were stitched in, bulky, and hastily done, but my primary concern was that the garment was still ill-fitting and loose. The original tailor that I encountered upon drop-off was not there and another tailor stepped in, properly assessed the fit, and pinned approximately 1 inch on each shoulder, something that should have been done correctly from the beginning. I then had to leave the garment again. The revised pickup timeline was not met, and when I called, I was told I would need to pay additional fees for work that should have been identified and completed properly the first time. During that call (with the original tailor), I was repeatedly interrupted. At one point I was told, "can I talk?" and "are you finished?" before I had completed a sentence. I responded, "No, you can't talk. I'm the customer and I'm trying to explain where this went wrong." After that, there was a pause and she gave the illusion of listening, but I was again asked, "are you done yet?" which shocked me to the core. It wasn't until I became audibly upset and tearful, that her tone changed, she became concerned. She then said, "Don't cry. I'll fix it! I need my customers to be happy," and offered to have it ready within 30 minutes. The shift in how I was treated in that moment was significant. I do want to note that my experience was not consistent across all staff. However, from a workmanship standpoint, this garment required significant size reduction. In my experience, pieces this oversized typically need to be properly reduced and reshaped, not simply taken in at the seams. The final result feels like excess fabric was left rather than fully restructured, which affects both the comfort and overall fit. The interior finishing is also rough, and the shoulder adjustments appear bulky rather than seamlessly tailored. I've included photos for reference. I chose this place based on its strong reviews, which makes this experience even more surprising. I can honestly say this ranks among the poorest customer service I've ever received. The pattern of dismissiveness, the shift in tone, and the less than acceptable craftsmanship I experienced raised concerns for me about bias in how I was treated. I so regret that I did not use my regular tailor across town. I will not be returning.

I asked for some alterations of an intricately embroidered dress. I needed it by the following day…read moreand they did it beautifully and quick!

1st time visit. Upon entering I was warmly greeted. Dropped off on a Tues afternoon & standard…read moreturnaround for two dry clean tops was 2 days, after 5 pm. I told her I definitely needed it Th because I'm headed out of town Friday & she said she would tag it as priority for Th. ( I forgot to see how priority was identified) She indicated I would get a text when it's ready on Th & likely it would be ready by 3pm although they state 5pm. I'm pleased to say I received a text a little before 2pm indicating my clothes were ready for pick up with a reminder they close at 6p. Two dry clean tops were $8 and some change which I feel is a fair price. I was pleased with the cleaning & ironing of my tops. That with the great customer service, I would definitely return with other dry clean items.

I have been using Xpress on Harlem Rd. for about years. I had a small problem one time, they picked…read moreup my pants, redid them with a crease at no extra charge. That's great customer service. My clothes are always ready when they say are ready. They are always professional and kind.

My new go to dry cleaners! They are a bit pricey, however, ALL clothing pieces cost the same--$2.50…read moreper piece. Jackets, pant suits, etc. Many places charge more for those. You get 2 FREE pieces if you mention Yelp. The place is very clean and organized. There's even complimentary coffee! When I went to pick up my clothes, the employee was helpful enough to bring it out to my car. I didn't explain about my lifting restrictions, she just said "I'll help bring it to your car, no worries." Definitely 5 star service! *Must pre-pay for cleaning at drop off.

Terrible receptionist. Just terrible. Clothes came out ok, but customer service is everything for…read moreme.

Tax filing is done very fast and easily, the people know what they are doing and are very honest…read morenot money hungry like other tax services. The services they offer to send packages to other countries Is also very good. Always timely and they explain things very thoroughly.