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    Spurgeon Yachts

    3.0 (2 reviews)
    Closed 8:00 am - 4:00 pm

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    Motor Medic Small Engine & Boat Repair

    Motor Medic Small Engine & Boat Repair

    (5 reviews)

    Brandon was fantastic. Great, prompt service at a great price. I would recommend Brandon and Motor…read moreMedic to anyone. Thanks Motor Medic!!

    comes out promise of 100 to travel to my house and 100 to diagnose. First he says my utv has…read morenegative vacuum which is his claim why it doesn't start. He's gonna adjust the valves and should be good. Then says he seen some gunk in my carb but he doesn't think that's why it fails to run and mentions that the intake was partially open, ya know sucking dust directly into the carb. Which my complaint was it ran great then gradually got worse to the point where it didn't start. Doesn't clean carb just leaves my rig disassembled. He then claims it's the stator because my solid spark Doesent look blue enough, and that the stators for these things are really expensive. he looks the part up from his supplier right with me standing there and says oh i guess it ain't bad but ya 200 and something. I said to order it and he says he normally needs money down but since under 300 he's not worried about it. 5 or so days later they request money to order the part. I sent anyway plus the agreed 200 except the part had now got 100.00 more expensive still whatever. There's not a lot of mechanics at the lake so I just sent. Week goes by without hearing anything I contact the wife on their business page she says she has to check and blames the delay on me not sending the money that wasn't requested or required And then says he will be out in the next 2 days. She was then rude and condescending and I called her out on it, then blocks me from the business page of the business I'm dealing with. He eventually text me says the part isn't in from his supplier blaming the post office being shut down. The next week he still claims the part isn't in after some back and forth arguing he sends a snap of a part that's 12.00 range and I respond my part was 12.00. Give a dumb excuse then sends a snap of the estimated delivery of a stator if you order now, not an ordered part. I call him out on that and for the fact he's buy cheap knock pff parts from Amazon and being the only Amazon customer in the world that it takes a month to get what they ordered. I then tell him to refund my money and he says he'll bring my part. I'm not a mechanic and I certainly wouldn't use anything other than oem parts. More back and forth arguing and insults so I leave a review on Google and say if you refund the money for the parts you can keep the original 200 and I'll delete the review. He refused and then had one of his friends leave a negative fake review on my business that he had no affiliation with what so ever. He came to my house and broke my personal machine. And had them leave a review on my business. Then he seen I was bbb accredited and tried to leave a negative review on my bbb page, which they denied. Then later sends me a pic of a stator unpackaged because he didn't want me to see the brand. This guys is lower than low and his wife you see on here is just as bad. For 2 days they kept sending stuff like my birth year and calling me James instead of Jim as if they ciphered some secret code not being smart enough to understand Jim is short for James. Do not do business with these people they just scammers, I'm guessing the positive reviews they have are his buddies being he uses them to post negative reviews on people. Either way this has to be one the most insane experiences I've had at the lake and I've felt with a lot of bad businesses out here

    Pennington Upholstery and Auto Customs

    Pennington Upholstery and Auto Customs

    (3 reviews)

    UPDATE: BEWARE: AVOID THIS COMPANY. We submitted a one-star…read morereview. A recurring theme in other one-star reviews concerning this business is subpar customer service. The owner's response to my concerns implies that many of the negative Google reviews regarding customer service and treatment may be accurate. [see owner's response to Google review] Instead of addressing our review professionally, and kindly, the owner responded by attacking us, the customer, in a rude and condescending manner, even mocking a disabled person, as it seems to us that he did in an apparent attempt to justify the mistreatment of the customer, us, by his staff. [see his Google response] We also never insulted anyone. We only genuinely tried to be helpful, while being polite and friendly throughout. END OF UPDATE There are certainly some concerns I have with this company. I would not do business with them again. We recently purchased seat covers for the second row of our Tahoe. The Seat Covers company's website indicates that the installation of two seat covers typically takes approximately 45 minutes. Given that we are disabled and do not have the physical ability to install the covers ourselves, we contacted Pennington Upholstery in Webb City to have them installed. Unfortunately, the staff at Pennington Upholstery were kinda unfriendly, both on the phone and in person. They don't seem to be very customer service oriented. I had scheduled an appointment with them for 9:00 AM. I made the appointment weeks ago. They informed me that the labor cost would be $85 per hour. We dropped the car off about 8:35 am. Their upholstery person had not yet arrived at work. We were the only ones there when we dropped the car off other than the receptionist. When we dropped the car off she said, "we might be able to get to it today." What!!?? I told them if they didn't get to it today call us and we'd just come pick it up. They are closed Saturday, Sunday and Monday, this meant we wouldn't see the car until Tuesday! We'd be 4 days without the vehicle, which is unacceptable for a 45 minute job and an appointment made weeks in advance. Upon dropping off the car, we informed them that we could provide a link from the Seat Cover company demonstrating the installation process. Again the lady was kinda gruff and dismissive saying they are experts at installing hundreds of seat covers of various types and brands, and that they do not need for a video tutorial. Sometime around 9:30 am I noticed the car had been relocated to the garage. Pennington contacted me at 10:40, confirming the completion of the job. They informed me the total cost was $170. However, a debit card transaction incurred an additional $6 fee, which I found rather cheesy. Credit card fees are a standard business expense. But what particularly surprised me was the $170 charge, which was double the expected cost for an hour's worth of labor. I asked why it cost so much as there were just two seat covers, and the manufacture stated for two seats it only takes about 45 minutes. The lady at the counter said, "we charge $85 an hour, and the seat covers were really tight so it took two hours to install to get all the hooks and ties done correctly." We were thinking does it really take "professionals" 2.6 times longer to install? I'm not even sure they had it long enough to work on for 2 hours. Yet still, we didn't argue with them, we accepted the bill as is and paid. Then we then politely thanked them, wished them a good weekend. So, take it for what it's worth, but personally, I would not do business with them again. The owner's response to our Google review, insinuating we were trying to get something for nothing, also shows his ill temperament toward customers. I have noticed that for almost every person who left a one star negative review on Google, the owner or responding representative almost always responds by saying they have no record that they ever did any work for the person leaving the review....so, on the Google review we included a copy of our receipt.

    Worst customer service experience ever. Bring your business else where. This guy really thinks his…read morepoop don't stink.

    Spurgeon Yachts - boatrepair - Updated August 2026

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