Service department saved me a good amount of money. Was told by Jessica that the diagnostic showed…read moreit was not as serious and was repaired while I waited.

My husband and I have purchased several vehicles from Goldy's (used and new). We have always…read moreexperienced excellent customer service. On 09/07/24 my Yukan Denali broke down at Wendy's on Hal Greer across from Goldy's. My husband called the service manager Jeff on his day off to see if it was safe to jump the car. Jeff was at a ballgame but answered the call & offered to send someone to help. My husband called instead as to not disturb Jeff any more and reached out to Dustin (sales manager at Mitsubishi). Dustin immediately came down to check on me, checked a few things on the car and then drove me back up on the hill to his office. I called for a tow and he gave me a loaner to drive until they could get my Yukan repaired. He even transferred my belongings from the Yukan to the Jeep. Later he called to see if I made it home okay and wanted to know if I was happy with the Jeep. When I told him the seats hurt my back, he said he was off on Monday but would have me something else to drive on Monday that I could pick up. Turned out to be just the battery (original from 2018) they replaced it and I picked it up. Jeff and Dustin were outstanding and made sure of my safety. We will continue to purchase cars from this dealership. Thank you

I recently had my Sport Trac serviced at Turnpike Ford in Huntington WV. I come from a strong Ford…read morefamily and the service at this location was impeccable. Thank you for the quick service with a smile and strong professionalism. Debbie

From the owner: Turnpike Ford of Huntington offers new Ford models, used vehicles, specials and financing in…read moreHuntington, WV, also serving customers from South Point, OH, Barboursville, WV, and throughout the Tri-State region.

I stopped by there just asking for directions amd they actually sold me a pre owned Ford Fusion…read more Great customer service. Easiest buying experience I have ever had. Thank you guys

I purchased a truck from this dealership in October for approximately $63,000. Once I was approved…read morefor the loan, they requested to keep the truck overnight to complete a detail, stating a piece of exterior trim was missing and needed to be repaired with silicone. I appreciated that they identified an issue and wanted to fix it, so I agreed. I was told the truck would be delivered by noon the following day. Noon came and went with no call and no truck. After I contacted the salesman, I was told it was "almost done" and would be delivered within an hour or two. By mid-afternoon, I still had not heard anything, so I called again and was told they wanted to keep it another night. At that point, I made it clear I either wanted my truck immediately or the sale canceled. They delivered the truck shortly after -- during the rain -- and that's when the real issue became obvious. Water was pouring from the windshield area directly onto the radio and instrument cluster. It was clear the silicone "repair" was not trim-related at all, but an attempt to address a windshield leak. For a $63,000 vehicle, this was completely unacceptable. To their credit, the dealership did eventually make the issue right. However, had it not been raining that day, this problem could have gone unnoticed and caused significant interior and electrical damage later. Adding to the frustration, it has now been three months, and I still do not have my license plates, despite paying approximately $6,800 in taxes, title, and license fees at the time of purchase. Overall, while the issue was ultimately corrected, the experience showed poor communication, questionable repair decisions, and significant delays in post-sale follow-through. I would strongly encourage better transparency and accountability, especially on high-dollar vehicle purchases.

dutch miller advertised a car at a price and then after agreeing to purchase the car, filling out…read morethe credit app and agreeing to a deposit i drove over an hour to complete the deal. It wasn't until I was in the office waiting to sign that I was told the price would be 9k more than the advertised price and 7k more than the msrp. After discussions with the salesmen I agreed to his offer to pay an additional 2,700.00 but the manager wouldn't accept anything but the 9k over the advertised price. This is a clear bait and switch.

Key lost at Sheetz in BVille. Called Dutch Miller's West Htgn Location. FOLLOWING BS QUOTES:…read more COST: Key .. cut, and program quoted at $75 .. (LIE #-1) ... Can it be done by VIN data aleady on D. M. Files: "Must have dealer tow to dealership .. (LIE #-2)" . .. NEEDED ASAP, time limited for obligation Military Base Hospital western U.S. : "Have it ready by noon tomorrow .. (lie #-3) (Late on day 3 vehicle still sitting on back lot behind dealership... had to beg service mgr to get involved to get car moved from back lot up to service bay). 3 hours later key finally cut accompanied by APPROPRIATE COMMENT from gratefully appreciated assistance of Svc Mgr that "THIS KEY could and should have been provided first day simply by VIN DATA no reason to bring to dealer. " Svc Mgr asked rep "handling" this key service ticket "WHY ON BACK LOT 3 DAYS?" --- GET THIS. Rep said, "BECAUSE I DON'T KNOW HOW TO DRIVE A STICK SHIFT." .. Wasted 3 days furlough and STUCK without transportation .."loaner not available" .. (LIE #4) ... and $75 key quote was $478 just to get ONE ignition key to replace lost key .. (LIE #-5).... WOULD I EVER GO BACK TO THIS DEALER. HELL NO! LIES AND DAMNED LIES. MINUS 5 STARS, ONE FOR EACH LIE. SHOULD BE GRATEFUL I DIDN'T MAKE IT MINUS 403 STARS -- ONE FOR EACH OF THE 400 $$ MORE THAN QUOTED.