The experience with Enterprise on 16th street road was SO easy! Mark helped with every car I had…read morequestions about and when I couldn't find what I was looking for, he had the car I wanted driven from Charleston within an hour! Mark & April made this experience the easiest, smoothest, most transparent car purchase. It was also extremely fast. We weren't stuck at the dealership all day. Thanks mark & April for all your help! 5 stars from me & Ben!

Everyone was so friendly. Mary Beth was very patience with us and couldn't be a better saleswoman!!…read moreShe was also very fun and NOT boring to work with it!! Johnathon was also very nice and friendly during the whole thing. I definitely recommend buying a car with them!!

My husband and I have purchased several vehicles from Goldy's (used and new). We have always…read moreexperienced excellent customer service. On 09/07/24 my Yukan Denali broke down at Wendy's on Hal Greer across from Goldy's. My husband called the service manager Jeff on his day off to see if it was safe to jump the car. Jeff was at a ballgame but answered the call & offered to send someone to help. My husband called instead as to not disturb Jeff any more and reached out to Dustin (sales manager at Mitsubishi). Dustin immediately came down to check on me, checked a few things on the car and then drove me back up on the hill to his office. I called for a tow and he gave me a loaner to drive until they could get my Yukan repaired. He even transferred my belongings from the Yukan to the Jeep. Later he called to see if I made it home okay and wanted to know if I was happy with the Jeep. When I told him the seats hurt my back, he said he was off on Monday but would have me something else to drive on Monday that I could pick up. Turned out to be just the battery (original from 2018) they replaced it and I picked it up. Jeff and Dustin were outstanding and made sure of my safety. We will continue to purchase cars from this dealership. Thank you

In 2018 I bought a 2019 Chrysler Pacifica new from Goldy Chrysler Dodge Jeep Ram in Huntington,…read moreWest Virginia. At the time of purchase, sales staff told me verbally that Goldy takes care of its customers long-term -- things like loaner vehicles when a car is in for service, and complimentary car washes. Nothing about that was put in writing, and I want to be upfront that it wasn't. But I was raised to believe people's word means something in a business relationship, so I took it at face value. In the years since, I've received a total of three car washes, and -- as this page documents -- no loaner was offered during this repair. What started as a P0304 misfire code on cylinder 3 turned out to be a head gasket failure -- coolant was getting into the cylinder, and by the time it was diagnosed, the engine had hydrolocked. A hydrolocked engine means liquid got into a cylinder where the piston can't compress it, which is a much more serious failure than a bad coil or spark plug. The Pacifica sat at the dealership for about a month waiting on parts. No loaner vehicle or rental discount was offered for any of that time. The repair fell just outside the powertrain warranty by mileage. Per the dealership's own repair invoice (#27136), the technician's documented findings were: a blown 500-amp main battery fuse (integrated into the battery fuse/distribution assembly and not separately serviceable), and -- after jumping the vehicle past that fuse -- white smoke from the exhaust with no coolant in the system, which the technician's notes attribute to a blown head gasket. The correction performed was replacement of the head gasket on both sides of the engine, along with the fuse assembly. The invoice lists a "Warranty Claim Type" of W, but the labor itself is coded as a customer-pay job -- a documented inconsistency between how the repair was classified and how it was billed. The total charged was $3,879.34, paid in full. I filed a formal written complaint with Chrysler corporate and posted about the repair, and the known issues some other Pentastar V6 owners have reported with this engine family, on X and Facebook. Read this far and have a similar experience? Have a look at goldlychrysler.com

We have been twice in a month and a half for alignment which hasn't been done right yet; and they…read morenow want me to pay for the third one they have still never done right. My car is also under warranty and they don't want to fix or even acknowledge problems that it is having. Horrid service department so don't want your money.

Great service, very reasonable pricing, and good turnaround time! Would have additional service…read moredone here if needed and in the area. I am in town visiting my parents for the weekend and needed rear brake work done. Priced around a few local business and decided to try the Toyota dealerships service department. I booked an appointment online over the weekend for Monday morning and requested a call for a quote. Received a call first thing Monday morning and pricing was extremely reasonable so brought in my Rav4. I am beyond satisfied and work took about 2 hours for rear brakes and rotor replacement. I even found a 25% off service coupon online. Ask for Travis T. he was my awesome service advisor! Great experience all around.

Everything went smooth and our Salesperson was very professional and not pushy until it came time…read moreto talk real price. I won't fault our Salesperson for any issues at this point because it was out of their hands but when their finance person, or whoever he was, got involved, things went down quickly. Being retired, we did not have a ton of extra money to put down so we were relying on using some of the money we SHOULD HAVE RECEIVED from our trade in, which had a KBB trade in value of $19,000+ which we still owed $10,500. This finance guy, decided they would just pay off what we still owed and expected us to come up with a ton of money down ourselves instead. He could give a rats ass that our trade in had a trade in value of $19,000+ and acted as if that equity we had in the vehicle meant nothing. With that amount of equity available, even if they sold it for an unheard of price of $12,000, it was an extra $2,000 for the dealership (or more likely, his own pocket). So, as far as their choice of vehicles goes and their professional salespeople (at least ours), they are great however if you do purchase there, I suggest getting your own financing and purchase it without a trade because you'll be out any and all equity you've got into it.

My parents visited this Toyota dealership to purchase a new Camry for my mother only for the…read moredealership to refuse to sell them a car because they wanted to pay in full with a cashier's check rather than finance. So basically, don't try to purchase a vehicle here unless you intend to finance it. They refuse to make a cash sale.

My wife and I went to the dealership yesterday to shop for a vehicle for our son. We went back…read moretoday with our son to look at a Crosstrek Hybrid, and he liked it. We went to another dealership to look at and test-drive a Ford Bronco Sport, then went back to this dealership for my wife to test-drive the Crosstrek. The salesman asked my wife for her driver's license, which she provided (as she did at the Ford dealership). The salesman then asked for a copy of our insurance, and she produced our USAA insurance information on my cellphone, but the salesman said he needed a physical copy. When my wife noted that the Ford dealership permitted her to test-drive a vehicle by presenting only her license, the salesman abruptly and rudely told my wife, "We don't want your business," and, at that point, we left the dealership, never to return. If someone at this dealership will treat a customer so rudely over something so insignificant, it isn't a dealership with which we care to do business.

I purchased a new Subaru Outback from this dealership in 2022. The sales process was stress free,…read moreno pressure from the salesman. The staff is knowledgeable and accommodating. The service department is great and seem to care if you are satisfied with the service they have performed. I highly recommend River Cities Subaru!!

Amazing experience. Sales and finance were professional and patient. Every stop of the process…read morewas a pleasure and the no additional cost warranties and deliverables from Glockner are OUTSTANDING. 5 hour round trip for pickup...I'd do it again and again!!!

We've bought 2 cars here. Bought a Nissan Armada this time. Could not be happier with the customer…read moreservice provided. We worked with Fred Hogan. Super nice guy and salesman.

I Brought my 2019 vw Passat there and told them I was having problems with it they hooked it up to…read morethe computer and told my husband it was a part he already fixed well they said it was after market parts and it wasn't. So they changed the same thing we already did than they called back and said whoops that wasn't it so that costed us $ 900 and something than they hooked it back up to the computer now they said it's something else for 4,000 dollars do you want that done we said no but after almost $2,000 are car was not fixed

car there for almost three months, still didn't fix it, only found out after I got home. very…read morelittle communication with them, had to go there a few times to get status of vehicle, not replying to calls!

Key lost at Sheetz in BVille. Called Dutch Miller's West Htgn Location. FOLLOWING BS QUOTES:…read more COST: Key .. cut, and program quoted at $75 .. (LIE #-1) ... Can it be done by VIN data aleady on D. M. Files: "Must have dealer tow to dealership .. (LIE #-2)" . .. NEEDED ASAP, time limited for obligation Military Base Hospital western U.S. : "Have it ready by noon tomorrow .. (lie #-3) (Late on day 3 vehicle still sitting on back lot behind dealership... had to beg service mgr to get involved to get car moved from back lot up to service bay). 3 hours later key finally cut accompanied by APPROPRIATE COMMENT from gratefully appreciated assistance of Svc Mgr that "THIS KEY could and should have been provided first day simply by VIN DATA no reason to bring to dealer. " Svc Mgr asked rep "handling" this key service ticket "WHY ON BACK LOT 3 DAYS?" --- GET THIS. Rep said, "BECAUSE I DON'T KNOW HOW TO DRIVE A STICK SHIFT." .. Wasted 3 days furlough and STUCK without transportation .."loaner not available" .. (LIE #4) ... and $75 key quote was $478 just to get ONE ignition key to replace lost key .. (LIE #-5).... WOULD I EVER GO BACK TO THIS DEALER. HELL NO! LIES AND DAMNED LIES. MINUS 5 STARS, ONE FOR EACH LIE. SHOULD BE GRATEFUL I DIDN'T MAKE IT MINUS 403 STARS -- ONE FOR EACH OF THE 400 $$ MORE THAN QUOTED.

dutch miller advertised a car at a price and then after agreeing to purchase the car, filling out…read morethe credit app and agreeing to a deposit i drove over an hour to complete the deal. It wasn't until I was in the office waiting to sign that I was told the price would be 9k more than the advertised price and 7k more than the msrp. After discussions with the salesmen I agreed to his offer to pay an additional 2,700.00 but the manager wouldn't accept anything but the 9k over the advertised price. This is a clear bait and switch.

This is by far the best car dealer in the entire Tri-State!!! Best place for quality pre-owned…read moretrucks, cars, and SUV's. Service Department is top notch hands down. The Service Department manager has extensive knowledge of all makes, domestic and import. Technicians are ASE certified and the most ethical in the area! The General Manager, Sam Spurlock, is the best to work with. No high pressure sales tactics just friendly service. I have gotten several quality pre-owned vehicles. I prefer to support local family owned car dealers. The showroom has several classic cars on display. I love the nostalgic atmosphere of this former Dodge dealership. I wish that FCA USA would allow them to become a full CDJR (Chrysler, Dodge, Jeep, Ram) dealer again. This dealership has such a great reputation and history in Huntington WV. As their business slogan states: "Service Satisfaction Always A Top Priority". The Spurlock family treats you like family and I give them a 5 star rating!

Good service at a fair price. The service writer is friendly. The ladies in the office are great…read moretoo.