I had a minor car accident and got my car repaired here last month. It was a great experience from…read morestart to finish. Before coming here, I visited several other body shops in town, but none of them met my needs or expectations. This was the only shop that did. First of all, they treated my car as if it were their own and, more importantly, treated me like a human being. I told them that I had just started my career and was on a tight budget, and they were kind enough to work with me. In the end, I paid a reasonable price out-of-pocket for the quality and timely service I received. They repaired the exterior damage around the hood as well as the cover of the pre-collision sensor underneath it. After the accident, a warning signal for the pre-collision sensor came on. They examined it and honestly told me that only the cover was damaged (not the sensor itself). That really showed me that their service is conscience-driven. It would have been easy for them to charge me an extra $1000 or so by simply replacing the sensor, and I can imagine that some other shops might have done exactly that. On top of that, when I asked for recommendations for auto insurance, they were happy to share their preferred provider. I had just moved here and had no idea which insurance company to switch to. I'm now using the company they recommended because they told me it was "the only one that knows what they are doing." So far, I've been very satisfied with the insurance company's service as well. This is a trustworthy, local, family-owned business that deserves support. I'm satisfied with the repair. My car looks no different than it did before the accident. Their facility also looks professional and well-equipped. I will definitely keep coming back whenever my car needs repairs in the future.

Recently my 2018 Chevy Silverado was victim of a Hit and Run in front of my house . Cates…read morefacilitated the repairs in coordination with my State Farm Agent Mike Miller . It had been a rental truck and had seen some rough service but Cates did the repairs as if this truck was a show truck . The repairs exceeded my expectations , the finish was as good as if not better than a factory finish, it looks like glass. The color match was perfect . it is an absolutely beautiful truck that I am very proud of. I cannot thank the crew at Cates enough . To David and Chuck , you quite simply run the best body shop in Richmond Indiana and maybe even the state . You simply cannot find such pride in workmanship as these guys provided me. Thank You from the bottom of my heart.

Routine maintenance oil filters friendly experienced service…read more Good guys! First choice in automotive service and repairs

Only mechanics I've spoken to that didn't treat me like I was dumb just because I'm a woman. Good…read moreprices, good people, good service!

Dishonest--when I bought tires here, they told me I had a break pad that was almost used up and…read morequoted high price to replace them. Took it to my regular mechanic and they told me the breaks were fine. Also did not honor price matching pledge.

Went in for radiator flush, serpentine belt replacement, and some other minor fix. Ended up with…read moremild coolant leak after and was told they didn't do it. No leak before and leak after says hmm someone fucked up. But took it back in so they could tell me coolant elbows were replaced and flush done again. Got vehicle back and the leak was worse. Took it to a friend who then told my radiator was cracked. So 2 mechanic bills and a new radiator, yeah I was a lil pissed.

I have gone to Newton's for 40 years! That says it all. Great auto repair. They get it right the…read morefirst time.

09 cobalt needed a new fuel line, they ziptied a new line to the old one, used a 2 inch long 3/8…read morerubber hose with standard hose clamps. no flare on either side of the lines and leaked less than a week after the repair. NOT impressed by their "fix." If you need something rigged for a temp repair they are adequate. If you need a permanent repair, look elsewhere.

We were on a road trip and had a lug nut post break off. We stopped in without calling and they…read morewere very kind and got us in right away. They actually had to replace 2 posts and we were out of there in less than an hour and under $150. I'm only sad we don't live closer to be able to make them our regular mechanics!

You cannot beat the service you get at Aaron's. Your treated as a friend, not just a customer. The…read moreowner, John will make sure your vehicle is serviced with high quality parts, and Aaron knows his job. This is where you bring your vehicle for service if you want it done right!!

They are amazing!!!! My heat shield was falling off and they fixed it for free. Never been before…read morebut I will use they going forward.

My daughter was charged over $500 to fix a problem, but they couldn't figure out what was wrong.So…read moreit didn't get fixed.Seems like that's a lot of money for not fixing the car. Yes they had to pay for that trip to puerto rico somehow

They were suppose to diagnose my car. I called 3 x yhr 1st day and they didn't get to it. I called…read moreall day the next day someone finally called me back and they apparently went ahead and too it upon themselves to make a repair I never approved which cost over $300. I only saw a hose replaced and my car ran the exact same. Another mechanic helped as I broke down took one look under the hood my alternator was practically shredding. I won't ever go back there. Poor communication and admitted they didnt have time to "test drive it but up and down maim in front of their business to ensure it was working properly

We were camping at Summit Lake and our brakes went out. My husband called Don & Joe's and told…read morethem we were vacationing. They had us bring it in and had it done by the next day. They did a great job and at a very fair price. Wish we lived closer to bring all our mechanical needs to them.

Quality service with fair pricing. If you're looking for someone local to handle your vehicle as…read moreif it was their own this is the place. Keenan and his crew know what they are doing.

We just got our 2016 Camry back from repair after hitting a deer. We are totally satisfied. It's…read morebeautiful like nothing ever happened for being an almost $5000 repair. We got to drop off our rental car and they took care of that too. Pleasant group of folks to work with. And by the way we are return customers and just never put a review in. We have always been happy with the hassle free results and experience. I'd use them again in a heartbeat. But I really dont want any more wrecks!