My family and I visited Square Grouper on Saturday, May 2, in the afternoon, around 1:30-2:00 PM. I was with my elderly parents, who are in their 80s, and our two small dogs, a Maltese and a Chihuahua, both around 10 lbs. One of them is my seizure alert dog. Upon arrival, we were questioned about the dogs in a way that felt inappropriate. I was asked whether they were service animals, and when I confirmed that one was, I was further questioned about my medical condition, which made me extremely uncomfortable. We were eventually allowed in.
I was unaware of the dog policy and was not informed that dogs were not allowed, these people don't even allow children I later saw (not family friendly). I rejoined my parents and we sat at a table off to the side, away from other guests, as we are always mindful that not everyone is comfortable around dogs. I ordered drinks and food at the bar, then stepped away briefly to use the restroom. The bartender (Olivia) was dismissive and made me wait a long time to order, not very inviting. When I returned, a manager approached our table in an aggressive and confrontational manner and insisted that we leave, claiming the dogs were barking. This was not accurate, neither of the dogs barked. We were shocked by the way the situation was handled, especially because there was no attempt to speak to us calmly or respectfully. It was a bit savage, something we aren't used to.
When I asked what we should do since we had already ordered, I was rudely told the food would be packed up and brought outside. I went to the bar to cancel the order instead and asked for the manager's name, but the bartender refused to provide it. The manager then came to the bar and confronted me in a rude and dismissive tone. When I tried to calmly address the issue, he became even more confrontational and started to laugh, extremely unprofessional and disrespectful - trying to instigate the situation even more. I told him I would not lower myself to his level of communication and that the situation lacked basic customer service. After that, his behavior became even more aggressive.
As we prepared to leave, the manager stood by the entrance watching us in a way to try to intimidate us, then followed closely behind us as we exited. Again, I was with my elderly parents, no respect and again, savage low-class behavior.
The situation could have been handled with courtesy, professionalism, and respect. Instead, we were made to feel embarrassed, unwelcome, and intimidated. I did research on this restaurant and found that a blind veteran and his service dog were attacked and there was a big lawsuit just 2 years prior. The door guy attacked and injured one of our veterans, blind, over a service dog policy is disturbing. I hope that whoever reads this, decides not to come to this establishment, there are several reviews of how rude the workers are and it's unacceptable that the owner allows ratchid behavior. Read all the negative comments, this place is terrible!!! read more