I was disappointed by the lack of professionalism & care by Dr Michelle Freedman. I saw her as a…read morewalk-in patient at the Appletree at York Lanes, & her conduct was disturbing. I needed refills, and she went on & on as if she was investigator or psychiatrist. She didn't stop at asking what was my stress lately but was asking very weird questions as if she wanted to induce specific answers. I told her about harassment & discrimination by York University staff as a retaliation after I pointed out on their unethical hiring, unethical practices, & mistreatment of PhD students at the PhD in HRM. Then, she tried to convince me I need to see a psychiatrist for telling her that which gaslighting resembles the York U staff when a students points out on wrongdoings as they can't stand criticism. She said that she watches a TV show (Love & B....).. to diagnose people with disorders. Yet, she mentioned some concepts & it was clear to me she doesn't know much from that filed. She seemed confused as if she is a psychiatrist when it was clear from her comments that she doesn't even know basic stuff about some disorders (I have a degree in Psych & studied Abnormal Psych). She said she will only give me refills for two weeks & I must see her again to see if she needs to send me to a psychiatrist. This reminded me of the time in history when women were sent in asylum because someone was prejudiced or didn't like them. I have never had such experience with a medical doctor before. She was very professional & her (mis)conduct) disturbing. Her God syndrome that she is knowledgeable in psychiatry when she is not - says that she needs re-evaluation (she is older with all white hair).

Great experience here. Called around a couple of walk-in clinics and all were over an hour wait but…read morethis one was less than 20 minutes. I also really love the kiosk check in option as it's a more confidential way of informing the receptionist the reason for your visit. The doctor was really nice and seemed like she cared, and overall went the extra mile. If I lived in the area I'd make this my go-to place.

We had to leave Magenta, which was a shame because the doctor (Prasad) was excellent…read more Magenta's system was a deal breaker. it's impossible to book an appointment without having to wait 2 months, there's no help from a human being, and there's no phone number to even talk to a receptionist for admin issues. in fact, they intentionally keep you from calling or even reaching out via email. It's as frustrating as an app that hides their cancelation button. I understand the approach for a normal for profit business but not for a clinic. we moved to a normal clinic where you can email them directly and /or call if you have questions; basic interaction is all we wanted. Hopefully Magenta can change their approach; it's not the pandemic anymore

The doctors there are amazing, but the administration is like a brick wall between you and the…read moredoctors. You can't even give your Doctor crucial information about your care. The website directs you to use electronic communication and then refuses to let you use electronic communication. The very clear email won't be answered and even when you call their number they won't talk to you.

So far I have been to this clinic a few times this year. Each time I booked an online appointment…read moreand was seen on time by my doctor. Receptionists had my note/prescriptions ready straight away after I had my appointment.

Had my first appointment in this clinic with Dr Basma. She looked friendly but was clearly in a…read morerush. Didn't have much time to listen to my concerns and conditions. Once she was done with her questions, she stood up and headed to the door immediately, so ready to leave. Had the rest of the conversation and inquiries with her standing between her desk and the door. She answered most but not all of my questions. But I didn't want to continue the inquiries anymore anyways, because her posture and responses made me feel like I was wasting her time. I'm not sure what to feel about her asking "Why would you?" several times to my conditions, to my past experience, even to just a piece of information about women's health practice that's not done in this clinic but commonly done elsewhere. Because I didn't feel much listened or attended to, I'm not sure whether I would feel safe to come back again if I have other women's health or sexual health related issues. But maybe this was just my unfortunate personal experience. *Appointment was reserved for 20 minutes. Total time spent with Dr Basma was about 10-15 minutes

Please get a second opinion if you go here. Doctor says one thing, then another thing and then…read moreprofesses they can't even remember the first thing. Suggest one thing at one visit. Suggests something else at the next visit with no explanation or reasoning why. Can't remember who you are or what tests you've had or the test results. Seem more interested in having nurses ask you the same 'canned' questions each time you come with literally no time to speak to the actual doctor about your actual care. 99% of every visit is nurses doing the same tests and questions over and over and over. A complete waste of resources and peoples time.

I have read some disgruntled reviews and feel I must clear the atmosphere for future patients :…read more Yesterday, I was at the GI unit ( 4th floor ) and referred to Dr Carole-Ann Moulton and her staff for evaluation for a suspicious image in my pancreas. In a nutshell: first floor blood work (15 minutes) as I was arriving for my appointment at the 4th floor, lab results had been already pouring in myChart. At exactly the appointment hour a very professional and nice Debbie took me for vitals. Afterwards I was taken to a private room where some time later my images where reviewed by an oncologist surgeon ( Tommy ? ) that works in tandem with Dr Moulton : sharp, nice, warm, very professional and concrete, explains situation in detail and draws outline of lesion, describes next steps vis a vis prognosis. After an acceptable waiting time Dr Moulton appears: bright eyed, wide smile and great attitude, warm and friendly. She goes over my history personal and medical. Ratifies previous assessments and orders MRI imaging for further follow up on the evolution of the lesion with the objective of reducing risk factor . The day after I get a follow up mail from Debby advising me MRI is in the process of being scheduled . This hospital and these reputed professionals are among the best and the logistics, installations and appearance of the hospital are world class. Staff - all around - are nice, helpful and competent people. From the Romanian lady that drew my blood to the door man EVERYBODY was exceptionally cooperative. I honestly feel the complaining customers are either in a bad spot personally or were having a bad day To me me, this visit made my day So, thank you !

I'll get the positive out of the way- the doctor I see is incredible. The front desk staff,…read morehowever, are a significantly different story. Their tone and demeanour is disinterested, rude and condescending despite being treated with utmost respect. Zero customer service skills. It's unfortunate that every visit I've had to this clinic has been the same, too. Always rude, always condescending, always disinterested. If you hate your job so much, maybe work elsewhere?

I was a patient of Dr. Cassam's for my first pregnancy. She did not follow up with me on any tests…read moreI had to do while pregnant. She treated me as if I should know what tests had to be done... She was outright mean to her assistants while I was there and always seemed in a bad mood. Flash forward: my baby is two and I book in to see my doctor because only after two years of being a new mom was I thinking about taking control of my own health. I booked in for a check up and the next day her office called to tell me because I didn't check in with her for two years she no longer is my doctor. Maybe I misunderstood the relationship between patient and doctor but I didn't think you could break up with a patient just cause I didn't have the need (or time) to book an appointment for myself. After this experience I did not want her as my doctor anyway. Good riddance. I never write reviews let alone bad ones but women.... with female issues...I wouldn't step foot in her office.