Wow- Just smashed my iPhone 5S screen an hour ago in SLO and am back in business! Joey was awesome, fast and professional. From the time I searched it on google to fix time was less than an hour! aturday at 5PM, thought I'd be stuck! I was thinking of upgrading to the 6s as the announcement was made this week- but happy I didn't because other than the screen my it's in great condition. I probably would have pre-ordered if they hadn't gotten back to me so quickly! Have been following icracked for a while, and was wondering when I'd have to use them! (Figured it was inevitable :-) Thank You Joey, you rock! read more

My first appointment to repair broken screen went well, but within 24 hours I began to have problems with my phone freezing. I called the technician who seemed willing to meet up again when I returned from a trip. However, when I tried to schedule a date or time, he did not respond. I also tried to book online several different times and was told by Cracked that they couldn't find a technician. Enough for me, I'm going elsewhere. read more

AVOID TROY SWIER & iCRACKED! Read this review before you even consider using Troy Sweir and iCracked. Troy replaced a cracked screen on my iPhone 6. I noticed immediately that the screen was very dim (low resolution) even in the brightest setting and it had a green hue to it. I asked about it and he gave me a long story about how "replacment screens are like that" and "thats just the way it is". Well I have had the same iPhone 6 screen replaced before buy a Cal Poly student from Craigslist and it was perfect with no issues. It's been one week since Troy replaced my screen and now my (home button) is loose and non-responsive. I researched and discovered that both issues are the result of the cheapest possible replacement screen. I have contacted Troy multiple times with no response. iCracked told me that the people that work under the iCracked name are independent and they would not refund my $96.00 for the faulty screen. Bottom line, do your home-work, ask questions before you pay, as soon as they have your money, you are stuck. read more

AVOID THIS COMPANY I made an appointment, and my iTech was a no show. No call, no text nothing! When I reached out to the company to complain, I asked for a discount. They said they couldn't give a discount for my "frustration". When a company is at fault, they need to give the customer some compensation. All they offered was an appointment ASAP which you can find on their website at most times. Bad company! Horrible service! read more

I've used Troy a few times now to fix my phone and my iPad. He is awesome, friendly guy, travels to you. Would recommend him highly.

Pete was available to answer my questions immediately via text message and offered really thorough help. I was amazed when the tips he gave actually worked and I didn't have to have any in-person repair work done. I definitely recommend this to anyone that needs help with their devices! read more

I've used Icracked twice now and I've been happy both times. Clark has been my technician each time and he is the greatest. I cracked my screen on New Year's Eve and I put in my claim (I have the insurance plan) but the office was closed for the holiday. Clark let me borrow an iPhone over the weekend until the office could process my claim. He was literally a life saver. I'm so happy that I found this company. read more

Finally got the motivation to get my iPhone 5 screen fixed and so I decided to give iCracked a call. Within literally one minute of submitting a claim I got a text from Clark - that was awesome. Met him at the Black Horse in SLO at a time that was best for both of us and he had my phone fixed in under an hour. Really cool guy, too. Chatted with him about his business and even watched him take apart my phone piece by piece. All a very easy experience and my phone works like it's brand new! Would definitely recommend Clark to anyone looking to get their phone fixed. read more

My iPhone was ready to go and working perfectly in less than 15 minutes! My phone was fully charged but it wouldn't turn on, even though I attempted to do a hard reset several times.. I dropped off my phone, and Pedro "Pete" had it fixed in no time... read more

Everyone knows what a bummer it is when, not if, your iphone screen cracks. Troy is a great tech who was speedy, worked around my schedule and got the job done perfectly. And he's a very nice person (helpful!). Well worth the great job done. Highly recommended. Better Call Troy! read more

I was contacted immediately after making my request. Pete was fast, professional and came to my work and fixed the phone in about an hour. He even kicked down a free phone bumper. I couldn't be happier. Great service! read more

Had my screen replaced by Clark and showed up when he said and finished quickly ! Very easy going guy and overall great experience ! Would highly recommend read more

Got their contact information from AT&T for a 6s plus. Scott was super friendly and professional. Came to the house for the repair. Highly recommend them for your broken phone. Prices are affordable and comes with a warranty. read more

Amazing service ! Received a confirmation within Five minutes after visiting icracked site from a local technician. I was meeting him at Starbucks 30 minutes later and 30 minutes after that I was exiting with two new screens (replaced) for my iPhone4. Very Satisfied Eric Boyd read more

Getting my iPhone 6 screen replaced was a great experience. He drove to my parents restaurant. Was done with my phone in no time. He even added a new screen protector! We will be using the gentleman again. read more

I dropped my phone and it was inoperable. I saw the reviews for this place and it was decently priced AND they have the iphone repair person come to you, which was nice! Their website to schedule an appointment to fix your phone is easy to use as well. I emailed my technician person that my phone was inoperable and to contact me via email bc i couldnt answer calls or see texts. When it came time to my appointment at 8:30am HE NEVER SHOWED. And he never reached out to me at all. Just horrible response time and customer service. Adam E. Chris (my iphone technician guy) if you're reading this, Im really upset. If you want efficiency this may be the place to go but this company has NO FOLLOW THROUGH. ill never recommend this place to anyone. read more

I called and made a appointment he showed up on time and put a new screen on within 30 minutes.

Very professional, I received a response in seconds, after having someone off craigslist look at my phone and tell me it was junk basically non working,Scott came out the next day and within a half hour my phone was repaired and working. Will use again! Highly recommended !! read more

Great experience. Tech was awesome.. company was timely in getting back to my request and making an appointment, and final result was very good! read more

Scott fixed my phone when I needed it most! He was quick and helpful all around. Great service and it was interesting to watch!

Ok, so I'm going to start off by saying this review starts in Lompoc, Ca and ends in Phoenix, Az. Also, fair warning, this review has become quite the novella! I Would love 5 star reviews all the time and it looks like most people get that from iCracked. Back on 3/11, I was in Lompoc, where I'm from, visiting family for a week. My precocious 8 year old broke my brand new iPad mini 3. That was a Wednesday and I was scheduled to make the 8 hour drive home early Sunday morning, 3/15. I googled iPad repair and iCracked popped up, with excellent reviews and repairs done quickly. I called and within minutes I received a text from Pete, my assigned iTech. I went through the whole "my son broke it, I need it repaired by Sunday" spew. He tells me it'll cost $150, he says he can meet me on the 12th at 11:00 a.m. at the Lompoc Starbucks. Great!!!! He messages me the next day at 9:45 a.m. saying he'll be there shortly. I reminded him that I was told at 11:00 and I can't get there any sooner. So he tells me I can't be there at 11:00, that he can meet me back at 3:30 p.m. I'm very accommodating, so I say of course. In the end he says he'll just meet me at 11:00 and kill time before that. I get there 15 minutes before 11:00. Pete was very nice, professional and looked over the iPad, I signed the online form and was told he'd have it done that Friday, but he's going to the beach with his family. It so happens that we were also heading that way so we agreed we'd meet in Orcutt later in the day. Unfortunately Pete calls me later on and says he didn't realize it was an iPad Mini 3 and he doesn't have the parts and has to order them. Again, I'm out on Sunday...Goodbye Lompoc, without my iPad. Yet I'm still understanding, it's in my nature, and say that's fine. On 3/17 he says he needs my passcode because it's put together...on 3/19 he is ready to deliver it to my mother in Buellton. By the way that was at my request so he wouldn't be stuck with shipping costs...see my nature is sweet and understanding lol. My mother pays the $165 to Pete, not the $150 he tells me from the start.. And she ships it. I received it on 3/23 and its incased in bubble wrap and looks great. I took it to my room, plugged it in. On 3/24 I noticed the home button seemed "off" and a dried glue was on the edges on the screen. On 3/25 I downloaded "Lord of the Flies" for my 14 year old son, for a school report. A few pages turned later, the home button shifted almost inside the iPad and the iPad can't be operated at all. I text Pete to let him know and he swiftly replied, again he's always been super nice, and he let me know the steps to take to get iCracked to do warranty work on it. Thankfully they're in Phoenix too! So now the setting is in the dry and hot desert of Az, no longer the oceanic breezes of Lompoc. I filled out the warranty form online and it took until the 31st and several emails for them to give me an iTechs name in Phoenix, and the iTech Michael tells me he can't help me, too busy. My name is then given to Bill. He picks up my iPad from my home on 4/1, thinking its a new repar, not warranty work. On the 4th he tells me that there's an issue with the flex cable and he's waiting on corporate to assist him with this repair. The next word I hear is in the form of a voice message on 4/7 wanting to know all the details from day one. It's another Pete but located at iCrackeds corporate office. He tells me that they're replacing the iPad and I'll receive a new one, exactly the same one I handed them but brand new. Also they have to keep my old iPad, great! Thank you and that's great! So I call here and there to get the update on where this new iPad is, following through is a big deal to my husband so it's now second nature to me. I get told I'll call you back and find out and then not get called back...that happened about 3 times. My husband, who bought me the iPad, calls and leaves a message, not a happy one either. During this I'm still polite as pudding, my nice natured self can't help but shine through. I try to be compassionate and understanding. I try to always remember the World doesn't revolve around me. Pete calls me to say he's sorry he wasn't able to call me back and that the iPad is scheduled for delivery on Friday, 4/24,to my assigned iTech Bills home. I text Bill and ask if it's there Friday evening, he says No. So I patiently wait until Monday and text him and ask if it's there. He says No. I call Pete in the corporate office and he says he'll call me back in 10 minutes and track the iPad. I never got a call back that day. I text Bill and tell him how frustrated I am and he agrees and apologizes. Remember, this is on Monday, 4/27.On Tuesday, 4/28 Pete leaves me a message that a confirmed delivery to Bill was on Monday! I text Bill, he says I didn't see it but says he also didn't check the mail! Seriously? I finally got the iPad on 4/29! The techs are all nice but it doesn't make this debacle any less frustrating. read more

Great service. Fixed the cracked iPhone screen and looks and works great. Friendly and professional.

Really great service and Scott was great! Came over right away and made the repairs. Very professional.

-Scott was very professional and he really knows his stuff. he was able to fix both phones that were broken and it looks good as new. and the best part you don't even have to travel. He comes to you. read more